Supported Living Coordinator resume example with 11+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Results-focused Healthcare professional with strength in organization, accountability and professional communication. Proactive leader with strengths in communication and collaboration. Proficient in leveraging leadership and communication knowledge to promote problem solving. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes. Motivated professional offering Master's in Psychology in Applied Behavior Analyst. Adds value to any organization in need of great collaboration, interpersonal, and multitasking abilities. Meets tight deadlines every time.

  • Community outreach
  • Effective customer communication
  • Well-trained in Microsoft Office (Excel, Word, and PowerPoint), Dream Weaver, Photoshop, InDesign, Illustrator, and Publisher.
  • Research and facts collecting
  • Client meetings
  • Assistance program knowledge
  • Conflict resolution
  • Analytical
  • Leadership
  • Time management
  • Collaboration
  • Team building
  • Organizational skills
  • Training & Development
  • Communication
08/2019 to Current Supported Living Coordinator Systems Unlimited | Cedar Rapids, IA,
  • Collaborated with team members to identify and accomplish agency objectives.
  • Developed and incorporated community-based programs to meet various needs and monitored each program's effectiveness.
  • Identified and hired talented individuals bringing valuable skills and great experience to team.
  • Assessed each resident's psychosocial needs.
  • Enabled each member of staff to receive development opportunities by implementing workshops, seminars and regular training.
  • Advocated for placement of patients into community-based treatment settings
  • Analyzed data from surveys, referrals and follow-up services on financial, legal, crisis intervention, community referrals and outreach services.
  • Presented talks at community groups to promote organizational mission and programs.
  • Coordinated referrals to community services by advocating for individual needs and addressing roadblocks.
  • Produced and updated organizational records and reports, including organizing budgets and documentation.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
05/2015 to 07/2019 Direct Support Coordinator Comprehensive Community Health Centers | Highland Park, CA,
  • Enhanced patient wellbeing by supporting participation in recreational activities.
  • Tracked and reported clients' progress based on observations and conversations.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Documented current patient information to update vital signs, behaviors and eating habits.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Built strong and trusting rapport with clients and loved ones.
  • Monitored health and well-being of clients and reported significant health changes.
  • Recorded client status progress and challenges in logbooks and reports.
  • Collected and recorded patients' blood pressure, pulse and respirations (TPRs) to evaluate and note basic health status.
  • Worked with patients and families to design meal, rehabilitation and other plans for long-term success.
04/2012 to 10/2014 Clinic Manager Cedar Rapids Vision In Motion | City, STATE,
  • Oversee day to day operations of Vision Wellness Health Clinic that offers 10 rehabilitation programs and a retail vision store, employing 8 staff members (including 2 volunteers).
  • Collaborate the development, implementation and promotion of rehabilitation programs: Sensory Learning, Occupational Therapy, Cranial Sacral, Impact Testing, Lymphatic Drainage, Low Vision, Handwriting without Tears, Sports Performance, Balance Master and Dynavision Program.
  • Supervise patient and staff scheduling for 2 Doctor's, 2 Therapists, 1 Assistant Therapist, 2 Techs. and 3 staff members.
  • Create marketing and promotional materials for 4 businesses under Dr. Fitzgerald (2 Non-Profit, 2 For-Profit).
  • Manage and update Facebook, Twitter and 4 we sites.
  • Develop and lead conferences, events, camps, learning programs, and health programs.
  • Create, train and enforce policies/procedures for therapists/office members.
  • Promote the clinic at professional events and conferences to enhance community awareness.
  • Lead, developed and expand referral network of healthcare professionals.
  • Report at quarterly Board meetings regarding events, fundraising and corporate sponsorships.
  • Achievements - Created 90% patient growth in 6 months with no increase in staff. Increased retail sales by 50% in 6 months. Developed 6 new conferences/events/camps/programs in 1 year. Expanded low vision program to serve Veteran's Administration patients. Over 200 hours of volunteer time.
11/2009 to 04/2012 Impress Supervisor OfficeMax | City, STATE,
  • Directed and supervised staff performance.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • Displayed merchandise for upcoming sales in visually appealing way.
  • Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
  • Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
  • Conducted department walkthrough to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Grew revenue by improving sales and service strategies.
  • Managed 4 employees.
  • Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
  • Increased sales on consistent basis by developing key customer relationships.
  • Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
  • Increased sales on consistent basis by developing and maintaining key customer relationships.
  • Hired, trained, supervised and motivated team of 4 retail professionals to provide knowledgeable and fast service to every guest.
  • Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
  • Wrote and submitted reports.
  • Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
  • Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
  • Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
  • Researched out-of-stock items to find additional inventory in other store locations.
  • Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
  • Built lasting client relationships by organizing and planning sales events.
  • Collaborated with company departments to guarantee cohesive branding and strategic product placement.
  • Supported long-term business strategies, generating guest relations feedback for process improvements.
  • Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
  • Cultivated lucrative relationships with clients through active engagement, issue resolution and design talents.
  • Reduced process lags by effectively managing 4 staff to ensure optimal productivity.
Education and Training
Expected in 07/2023 Master of Science | Applied Behavior Analysis Capella University, Minneapolis, MN GPA:
Expected in 09/2006 Bachelor of Arts | Design And Visual Communications American InterContinental University, Schaumburg, IL GPA:
Expected in 06/2005 Associate of Arts | Business Administration American InterContinental University, Schaumburg, IL GPA:
  • Leadership Training "Real Colors", Terry Whitson, 2021-present
  • Leadership Training, Human Service Campus, 2021
  • Safety-Care Behavior Safety Trainer, Systems Unlimited, Inc. - 2021
  • Seizure Recognition and First Aid , Epilepsy Foundation - 2021
  • CPR AED Program, University of Iowa Hospitals and Clinics - 2021
  • Dependent Adult Abuse, Iowa Department of Public Health - 2018
  • Life Values Coach and Trainer, Values Coach - 2012

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Resume Overview

School Attended

  • Capella University
  • American InterContinental University
  • American InterContinental University

Job Titles Held:

  • Supported Living Coordinator
  • Direct Support Coordinator
  • Clinic Manager
  • Impress Supervisor


  • Master of Science
  • Bachelor of Arts
  • Associate of Arts

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