Support User Coordinator resume example with 10 years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Profile
To work in an organization where I can utilize my extensive knowledge in a variety of computer equipment, servers, hardware and software applications. Extensive communication and interaction capabilities. Excellent team player. Planning and organization, including the ability to prioritize Fluency in Spanish and 4 Level Course English Able to work well under pressure and implementing process improvements. Strong focus on meeting the objectives. High level of experience with the acquisition of knowledge Strong customer service orientation
Core Qualifications
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Technical Skills
Professional Experience
Support User Coordinator, 01/2012 - 01/2014 Panera Bread Co – , ,
Management of the entire server platform Domain controllers, Cluster Mail, Database, Cad, Legato, Applications Legato Administrator Data Domain platform (Backups) Call Centre Management Ericsson MX -250 Ensure Correct Operation Data Centre Racks Communications Design, develop and carry out the policies needed to maintain Technologically updated and working properly assets Computer Organization Coordinate, implement, and monitor the activities required to manage Computing resources of the organization, ensuring widespread use and correct operation of the technological support tools to management.
Identify, assess, define and implement technological tools that allow Optimize and ensure effective implementation of the various programs Available to the institution to ensure fulfilment of its objectives.
Plan and carry out plans to revamp the acquisition of infrastructure required for proper operation of computer equipment, structured cabling and Internet to effectively respond needs Ensure the safekeeping of information according to backup and contingency planning to safeguard information according to their criticality.
Check the efficient use of information systems and quality control The same way that is reliable and consistent with the needs of the institution Advise, guide, train and supervise staff member of the Division, to That assigned responsibilities are met efficiently, ensuring Which have the competence required to perform the activity or generating Training plans required Represent the organization to the rest of the bodies and suppliers any matter related to information systems and IT.
Install, maintain and provide technical support for all equipment and systems related to Active Directory Platform Company and managing it.
Monitoring Servers to hardware failure, the HP SIM management tool Management Platform Antivirus Symantec Endpoint Protection 11.0 Corrective and preventive workstations and UPS Maintenance.
Corrective and preventive Maintenance workstations and UPS.
Administration, maintenance and monitoring and licensing of Diskeeper platform.
Administration, maintenance and monitoring and licensing of File Server platform.
Maintaining High Availability Management Teams Management contracts printing services.
Train and advise the user to ensure the appropriate use of information systems.
Provide user support to business failures Hardware and Software used.
Other related duties as assigned.
Extensive knowledge in Apple Mac (Leopard, Intel) systems Knowledge Management MySQL Server Check and follow up care failures and project requirements of CCTV platform.
Manager, 01/2006 - 01/2009 SOHOTECH C.A – , ,
Responsible for providing support to all workstations and servers to clients Responsible for selling different quotes and computer equipment (PC, Server, Mac) as well as installation and configuration.
Support via remote Knowledge and experience with TCP / IP, OSI, protocols and application protocols.
Knowledge of security concepts such as VPN configuration.
Experience with analysis, diagnosis, technical troubleshooting, user requests and requirements in the following areas: network connectivity, professional Windows client desktop applications and operating systems in accordance with the provisions of the general rules of the company.
Systems Coordinator, 01/2001 - 01/2004 ZULIA STATE GOVERNMENT – , ,
Responsible for providing support to all workstations and servers Project Development Manager of Virtual classrooms of Zulia state, installation of 50 virtual classrooms in phase with option 160 to the entire regional level of Zulia state, including training and training managers the same Knowledge and experience with TCP / IP, OSI, protocols and applications Knowledge of security concepts such as VPN configuration.
Experience with analysis, diagnosis, technical troubleshooting, user requests and requirements in the following areas: network connectivity, Windows Professional client desktop applications and operating systems under the provisions of the general rules of the company.
Education
Computer Engineer University URBE, Maracaibo, 2001 Master in Telecommunications Postgraduate University URBE, Maracaibo, 2009 ProFESSIONAL COURSE _____________________________________________________ Visual Basic 6.0 J.J Electronics, Maracaibo 2000 Visual Basic Advanced Unidata, Maracaibo 2000 AutoCAD Advanced Unidata, Maracaibo 2001 2272 IMPLEMENTING AND SUPPORTING Windows Xp Urbe, Maracaibo 2005 Cisco Systems Networking Academy (CCNA 1y2) Urbe, Maracaibo : , Expected in 2003 - - , GPA: Implementing And Supporting Windows Server 2003 Urbe, Maracaibo 2009 Moral and Ethics PBC Consultants 2010 Storage Networking Urbe, Maracaibo 2011 Organizational Communication CREE, Maracaibo 2011 6430 Managing and Maintaining Windows Server 2008 Server Sinca, Caracas 2012 Structure Cabling Panduit Telnet S.A Maracaibo 2013
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Resume Overview
School Attended
Job Titles Held:
Degrees
Computer Engineer University URBE, Maracaibo, 2001 Master in Telecommunications Postgraduate University URBE, Maracaibo, 2009 ProFESSIONAL COURSE _____________________________________________________ Visual Basic 6.0 J.J Electronics, Maracaibo 2000 Visual Basic Advanced Unidata, Maracaibo 2000 AutoCAD Advanced Unidata, Maracaibo 2001 2272 IMPLEMENTING AND SUPPORTING Windows Xp Urbe, Maracaibo 2005 Cisco Systems Networking Academy (CCNA 1y2) Urbe, Maracaibo