Support Staff Coordinator/Project Manager Resume Example City Of Albuquerque Department Of Technology & Innovation

SUPPORT STAFF COORDINATOR/PROJECT MANAGER

Profile

Results-driven project manager, business process optimization professional and paralegal with experience in information technologies and software remediation and implementation.

Effective Analytical Skills
Proven track record for assessing and addressing customer needs
Capable of delivering return on investment analysis and justification for projects
Effective communications skills
Legal background
Effective software and process analysis skills
Capable of delivering effective training and documentation for newly implemented processes

Core Qualifications

Lean Six Sigma Green Belt Certified
Certified Paralegal
Strong analytical skills
Web content management
Project management
Strong collaborative skills
Document management
Capacity and scalability planning

Translate requirements into specified project successes
Research industry developments
Innovative forward-thinking
Training Development and Implementation
Analyze existing systems and business models

Optimizing and performance tuning
Excellent problem solving skills
Customer needs assessment
ROI Analysis/Project feasibility and project cost reporting
Product Implementation
Analysis of System Requirements
Plone Page Development
SharePoint Page Development
SharePoint Utilization for Project and Knowledge Management
PeopleSoft UPK Development and Customization

Professional Experience

City of Albuquerque-Department of Technology & InnovationAlbuquerque, New MexicoSupport Staff Coordinator/Project Manager09/2012 to Current

Project Manager for the Implementation of PeopleSoft Travel & Expense Module based on Lean Six Sigma methodology. Remediation of Business Process and policy. Organizational Readiness and training plan and materials development for various PeopleSoft projects. Document As-Is processes, analyze to be processes and research best practices. Baseline data collection and ROI Analysis and reporting. Development of training materials and communications plans. SharePoint utilization for project documentation management and communications.

City of Albuquerque-Mayor/CAO's OfficeAlbuquerque, New MexicoExecutive Assistant/Support Staff Coordinator/Assistant Project Manager04/2011 to 09/2012

Assistant project manager for proposed multi-project plan. Weekly meetings with Mayor for alignment on project planning and scope of city-wide projects. Office Records Custodian for compliance with IPRA requests. Developed and executed marketing strategies. Conducted research and provided strategy proposals and ideas for working groups. Processed Council legislation and assisted with the legislation process. Backup Office Manager and bi-weekly payroll entry for employees.

City of Albuquerque -City Attorney's OfficeAlbuquerque, NMExecutive Assistant04/2010 to 04/2011

Project team member for ProLaw software evaluation, planning and implementation. Researched and implemented best practices and analyzed current and to-be processes. Executive Assistant to the City Attorney. Scheduled meetings, transcribed meeting minutes, transcription, managed bank accounts.

Rob Perry Law OfficeAlbuquerque, NMParalegal08/2005 to 04/2010

Drafted pleadings and client correspondence transcribed dictation/interviews. Organized and evaluated discovery documents. Organized and filed documents. Managed and maintained client information, open files and closed files. Reconciled accounts in QuickBooks and entered employee time into Timeslips for billing. Calendared appointments and events. Conducted case work in Civil, Criminal and Employment matters.

Simone, Roberts & WeissAlbuquerque, NMLegal Assistant12/2004 to 08/2005

Drafted pleadings and correspondence.Transcribed dictation. Entered attorney time.Mailed correspondence and billing.

Skills

Project Planning/Analysis
Graphical Representation of Data
Proficient in Excel
Proficient in evaluating existing business processes, systems & operations, identifying causes of problems and inefficiencies, defining achievable goals, and developing/improving procedures, policies & training programs to meet immediate needs and advance long-range objectives.
ROI Analysis/Project feasibility and project cost reporting
Translate requirements into specified project successes
Research industry developments
Innovative forward-thinking
Training Development and Implementation
Analyze Systems and Business Models
Proficient in Microsoft Office Programs
Mapping and documentation between legacy processes and new systems
Identify options for potential solutions and assessment of technical and business suitability
Communication with stakeholders

Education

Bachelor Degree:Technology Management2012University of New Mexico , Albuquerque, NM

Technology Management

Associate Degree of Applied Science:Paralegal Studies2008Central New Mexico Community College, Albuquerque, New Mexico

Paralegal Studies

Master's degree:Technology ManagementUniversity of New Mexico (Graduate) University of New Mexico (In Progress), Albuquerque, NM

Technology Management - Expected Graduation Year 2015

Resume Overview

Companies Worked For:

City of Albuquerque-Department of Technology & Innovation
City of Albuquerque-Mayor/CAO's Office
City of Albuquerque -City Attorney's Office
Rob Perry Law Office
Simone, Roberts & Weiss

School Attended

University of New Mexico
Central New Mexico Community College
University of New Mexico (Graduate) University of New Mexico (In Progress)

Job Titles Held:

Support Staff Coordinator/Project Manager
Executive Assistant/Support Staff Coordinator/Assistant Project Manager
Executive Assistant
Paralegal
Legal Assistant

Degrees

Bachelor Degree : Technology Management 2012
Associate Degree of Applied Science : Paralegal Studies 2008
Master's degree : Technology Management

Support Staff Coordinator/Project Manager Resume Example

Resume Score: 90%

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