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Support Staff Coordinator/Project Manager Resume Example

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SUPPORT STAFF COORDINATOR/PROJECT MANAGER
Profile

Results-driven project manager, business process optimization professional and paralegal with experience in information technologies and software remediation and implementation.


  • Effective Analytical Skills
  • Proven track record for assessing and addressing customer needs
  • Capable of delivering return on investment analysis and justification for projects
  • Effective communications skills
  • Legal background
  • Effective software and process analysis skills
  • Capable of delivering effective training and documentation for newly implemented processes
Core Qualifications
  • Lean Six Sigma Green Belt Certified
  • Certified Paralegal
  • Strong analytical skills
  • Web content management
  • Project management
  • Strong collaborative skills
  • Document management
  • Capacity and scalability planning

  • Translate requirements into specified project successes
  • Research industry developments
  • Innovative forward-thinking
  • Training Development and Implementation
  • Analyze existing systems and business models
  • Optimizing and performance tuning
  • Excellent problem solving skills
  • Customer needs assessment
  • ROI Analysis/Project feasibility and project cost reporting
  • Product Implementation
  • Analysis of System Requirements
  • Plone Page Development
  • SharePoint Page Development
  • SharePoint Utilization for Project and Knowledge Management
  • PeopleSoft UPK Development and Customization
Professional Experience
City of Albuquerque-Department of Technology & Innovation Albuquerque, New Mexico Support Staff Coordinator/Project Manager 09/2012 to Current
  • Project Manager for the Implementation of PeopleSoft Travel & Expense Module based on Lean Six Sigma methodology. Remediation of Business Process and policy. Organizational Readiness and training plan and materials development for various PeopleSoft projects. Document As-Is processes, analyze to be processes and research best practices. Baseline data collection and ROI Analysis and reporting. Development of training materials and communications plans. SharePoint utilization for project documentation management and communications.
City of Albuquerque-Mayor/CAO's Office Albuquerque, New Mexico Executive Assistant/Support Staff Coordinator/Assistant Project Manager 04/2011 to 09/2012
  • Assistant project manager for proposed multi-project plan. Weekly meetings with Mayor for alignment on project planning and scope of city-wide projects. Office Records Custodian for compliance with IPRA requests. Developed and executed marketing strategies. Conducted research and provided strategy proposals and ideas for working groups. Processed Council legislation and assisted with the legislation process. Backup Office Manager and bi-weekly payroll entry for employees.
City of Albuquerque -City Attorney's Office Albuquerque, NM Executive Assistant 04/2010 to 04/2011
  • Project team member for ProLaw software evaluation, planning and implementation. Researched and implemented best practices and analyzed current and to-be processes. Executive Assistant to the City Attorney. Scheduled meetings, transcribed meeting minutes, transcription, managed bank accounts.
Rob Perry Law Office Albuquerque, NM Paralegal 08/2005 to 04/2010
  • Drafted pleadings and client correspondence transcribed dictation/interviews. Organized and evaluated discovery documents. Organized and filed documents. Managed and maintained client information, open files and closed files. Reconciled accounts in QuickBooks and entered employee time into Timeslips for billing. Calendared appointments and events. Conducted case work in Civil, Criminal and Employment matters.
Simone, Roberts & Weiss Albuquerque, NM Legal Assistant 12/2004 to 08/2005
  • Drafted pleadings and correspondence.Transcribed dictation. Entered attorney time.Mailed correspondence and billing.
Skills
  • Project Planning/Analysis
  • Graphical Representation of Data
  • Proficient in Excel
  • Proficient in evaluating existing business processes, systems & operations, identifying causes of problems and inefficiencies, defining achievable goals, and developing/improving procedures, policies & training programs to meet immediate needs and advance long-range objectives.
  • ROI Analysis/Project feasibility and project cost reporting
  • Translate requirements into specified project successes
  • Research industry developments
  • Innovative forward-thinking
  • Training Development and Implementation
  • Analyze Systems and Business Models
  • Proficient in Microsoft Office Programs
  • Mapping and documentation between legacy processes and new systems
  • Identify options for potential solutions and assessment of technical and business suitability
  • Communication with stakeholders
Education
Bachelor Degree: Technology Management 2012 University of New Mexico , Albuquerque, NM

Technology Management
Associate Degree of Applied Science: Paralegal Studies 2008 Central New Mexico Community College, Albuquerque, New Mexico

Paralegal Studies
Master's degree: Technology Management University of New Mexico (Graduate) University of New Mexico (In Progress), Albuquerque, NM

Technology Management - Expected Graduation Year 2015
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Resume Overview

Companies Worked For:

  • City of Albuquerque-Department of Technology & Innovation
  • City of Albuquerque-Mayor/CAO's Office
  • City of Albuquerque -City Attorney's Office
  • Rob Perry Law Office
  • Simone, Roberts & Weiss

School Attended

  • University of New Mexico
  • Central New Mexico Community College
  • University of New Mexico (Graduate) University of New Mexico (In Progress)

Job Titles Held:

  • Support Staff Coordinator/Project Manager
  • Executive Assistant/Support Staff Coordinator/Assistant Project Manager
  • Executive Assistant
  • Paralegal
  • Legal Assistant

Degrees

  • Bachelor Degree : Technology Management 2012
    Associate Degree of Applied Science : Paralegal Studies 2008
    Master's degree : Technology Management

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