Support Staff Coordinator/Project Manager Resume Example
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SUPPORT STAFF COORDINATOR/PROJECT MANAGER
Profile
Results-driven project manager, business process optimization professional and paralegal with experience in information technologies and software remediation and implementation.
- Effective Analytical Skills
- Proven track record for assessing and addressing customer needs
- Capable of delivering return on investment analysis and justification for projects
- Effective communications skills
- Legal background
- Effective software and process analysis skills
- Capable of delivering effective training and documentation for newly implemented processes
Core Qualifications
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Professional Experience
Bic CorpNew York , NYSupport Staff Coordinator/Project Manager09/2012 to Current
- Project Manager for the Implementation of PeopleSoft Travel & Expense Module based on Lean Six Sigma methodology. Remediation of Business Process and policy. Organizational Readiness and training plan and materials development for various PeopleSoft projects. Document As-Is processes, analyze to be processes and research best practices. Baseline data collection and ROI Analysis and reporting. Development of training materials and communications plans. SharePoint utilization for project documentation management and communications.
El Pollo Loco HoldingsSeal Beach , CAExecutive Assistant/Support Staff Coordinator/Assistant Project Manager04/2011 to 09/2012
- Assistant project manager for proposed multi-project plan. Weekly meetings with Mayor for alignment on project planning and scope of city-wide projects. Office Records Custodian for compliance with IPRA requests. Developed and executed marketing strategies. Conducted research and provided strategy proposals and ideas for working groups. Processed Council legislation and assisted with the legislation process. Backup Office Manager and bi-weekly payroll entry for employees.
Care InitiativesWestern , IAExecutive Assistant04/2010 to 04/2011
- Project team member for ProLaw software evaluation, planning and implementation. Researched and implemented best practices and analyzed current and to-be processes. Executive Assistant to the City Attorney. Scheduled meetings, transcribed meeting minutes, transcription, managed bank accounts.
Rob Perry Law OfficeCity , STATEParalegal08/2005 to 04/2010
- Drafted pleadings and client correspondence transcribed dictation/interviews. Organized and evaluated discovery documents. Organized and filed documents. Managed and maintained client information, open files and closed files. Reconciled accounts in QuickBooks and entered employee time into Timeslips for billing. Calendared appointments and events. Conducted case work in Civil, Criminal and Employment matters.
Simone, Roberts & WeissCity , STATELegal Assistant12/2004 to 08/2005
- Drafted pleadings and correspondence.Transcribed dictation. Entered attorney time.Mailed correspondence and billing.
Skills
- Project Planning/Analysis
- Graphical Representation of Data
- Proficient in Excel
- Proficient in evaluating existing business processes, systems & operations, identifying causes of problems and inefficiencies, defining achievable goals, and developing/improving procedures, policies & training programs to meet immediate needs and advance long-range objectives.
- ROI Analysis/Project feasibility and project cost reporting
- Translate requirements into specified project successes
- Research industry developments
- Innovative forward-thinking
- Training Development and Implementation
- Analyze Systems and Business Models
- Proficient in Microsoft Office Programs
- Mapping and documentation between legacy processes and new systems
- Identify options for potential solutions and assessment of technical and business suitability
- Communication with stakeholders
Education
Bachelor Degree:Technology Management2012University of New Mexico , City, State
Technology Management
Associate Degree of Applied Science:Paralegal Studies2008Central New Mexico Community College, City, State
Paralegal Studies
Master's degree:Technology ManagementUniversity of New Mexico (Graduate) University of New Mexico (In Progress), City, State
Technology Management - Expected Graduation Year 2015
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Resume Overview
School Attended
- University of New Mexico
- Central New Mexico Community College
- University of New Mexico (Graduate) University of New Mexico (In Progress)
Job Titles Held:
- Support Staff Coordinator/Project Manager
- Executive Assistant/Support Staff Coordinator/Assistant Project Manager
- Executive Assistant
- Paralegal
- Legal Assistant
Degrees
- Bachelor Degree : Technology Management 2012
Associate Degree of Applied Science : Paralegal Studies 2008
Master's degree : Technology Management
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