Support Engineer Resume Example

Transitioning the project from a competitor in US, established the team in Chennai with fresh college graduates and enabled them to handle the project independently.

Creating User Accounts in Active Directory and granting permissions to the Active Directory groups.

Access provisioning to all the employees/vendors/customers within the bank for all web applications, Databases, UNIX servers.

Trouble shooting the access related issues providing solutions within the SLA.

Performing Quarterly Access Reviews

• Providing Level 2 Business Support for Oracle Waveset Identity Manager.
• Protecting the web applications using Access Manager & configuring the policies, creating SSO groups, Managing the Members and admins of SSO groups.
• Managing Access Rights Certification ( ARC) System which manages the New Joiner, Mover, Leavers and Annual Entitlement reviews.
• Managing Rule Based Review System (RRAT) which manages Rules based Access Controls in UBS.
• Managing Profile Duty Mapping(PDM) system which checks the Segregation of Duties and highlights the Segregation of Duty Violations (SOD) to the higher Management.
• Managing ITIL Incident Management System using ServiceNOW.
• Ensuring that all the applications and infrastructure users and owners complete the access reviews periodically on time as per bank's Security Risk Control Policies and Standards.
• Managing Access Control Documents for all the applications used in the the bank.

Support Lead for FedEx identity and Access Governance teams, managing 6 member team and coordinating with Application Development and Testing teams.

Escalation point for all issues within SailPoint and Oracle Waveset for all End users, IT team and application owner.

New Application integrations with SailPoint and Oracle Waveset.