Creative and proactive support engineer with over 15 years' experience in information technology and software applications. Performs jobs with active listening, determination and positive attitude.
Window 2008/2012 Server, Active Directory, RAS, Sonicwalls,
Operational understanding of BSD and Linux
Net Analyst, Syntest, MS Office, Remedy, Canvas, Lotus Notes, Matrix, MS SQL
3COM, Active Directory, Premier, Analyst, Broadband, BSD, cable modems, Canvas, Cisco Certified Network Associate 2.0, Cisco, Coaching, hardware, CSU, Customer Service, Detail oriented, DHCP, direction, DSU, Linux, Lotus Notes, access, Exchange, MS Office, Microsoft SQL, Window, Motorola, Network Support, Printers, problem-solving, testing
Programming, project management, quality control, RAS, reporting, routers, Sales Support, servers, scripts, MS SQL, SQL server, switches, T1, technical support, telecom, telephony, phone, time management, translation, troubleshooting, VOIP, Windows Server 2008, 2012
Maintenance of SQL Server
Proprietary support for Embed hardware and software, including project management for installations
Provided manager training
Network Support Desk/Network Qualifications and Assessments/PA Lab
Customer Repair Inbound
Internet Support Group/Broadband Support Group
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