Hands on Supply Chain Manager with more than 15 years of management experience in the Manufacturing and Retail industry. Areas of expertise were from Customer Relations, Vendor Compliance, Quality Assurance to Project and Supply Chain Management.
Extensive work in continuous process improvement using lean six sigma, ISO 9001, ISO 13485:2003, GMP Compliance and FDA Regulatory Requirements.
Cut inventory by more than half and improved on-time delivery from 80 % o 90%
Streamlined the operations, resulting in a 20% reduction in operating budget.
Boosted customer satisfaction ratings by 90% in under 6 months.
Raised revenue by 25% in the first year by implementing Lean SIx Sigma.
Increased output by 40% by analyzing the MPS and how it affects the operations.
Spearheaded an employee engagement program, resulting in a 10% decrease in annual employee turnover.
Cost accounting skills
Ability to understand financial statements
Understanding of e-business / e-procurement systems
Troubleshooting, problem solvingUnderstanding of cross-cultural / global issues
Understanding of the legal issues involved in managing contracts
Ability to communicate effectively through presentations, email, one-on-one, and team discussion
Ability to logically organize thoughts
Ability as a natural facilitator to enable team-based decisions
Understanding of customer's expectations
Vision – creating the environment
Desire to learn
Ability to present oneself with confidenceAbility to think on ones feet
Ability to pass on knowledge and mentoring
Supply Chain Manager January 2013 to February 2016Total Resources Intl - Walnut, CA
Monitored project schedules for 5 projects at a time.
Managed the product development and launch of Glow in the Dark and 2015 Osha Ansi First Aid Kits
Increased productivity by 40% while simultaneously reducing head count by 20%.
Boosted company efficiency through technology upgrades which is the Batchmaster (ERP) system and process improvements
Built and maintained effective accounts receivable and cash flow monitoring systems.
Optimized the overall customer experience through on-time delivery and 0% item substitution.
Identified inefficiencies and made recommendations for process improvements.
Mentored, coached and trained at least 10 team members.
Store Sales Supervisor September 2012 to July 2013Macy's - Eagle Rock, CA
Consistently achieved 95% rating by ensuring excellent customer service through weekly coaching and monitoring of different selling behaviors
Trained at least 99% of Department Managers and Store Sales Associate on Magic Selling for 2013 Spring and Fall Season
Hired, trained and promoted 90% of Sales Associate on specific area assigned.
Achieved a well executed physical inventory process from planning to reconciliation of data gathered.
Created strategies to develop and expand existing customer sales, which resulted in a 50% increase in monthly sales.
Added at least 5 brands in Home, Houseware, Luggage and Men's Department
Cosmetics Counter Manager - Elizabeth Arden June 2012 to July 2012Macy's - Eagle Rock, CA
Achieved more than 300% Sales Goal for the month of June 2012
Initiated and executed My Client databased
Increased customer based by 200% through targeted market approach.
Promoted to be Store Sales Supervisor after 7 weeks from date hired
Special Projects Manager January 2003 to December 2010Total Resources International - Walnut, CA
Defined, measured, analyzed and improved Operation Systems and Procedures.
Initiated and executed ISO 9001 Systems and Procedures
Achieved the first ISO 9001 Certification in 2007
Implemented Weekly Operations Meetings
Attained 95% Compliant on Wal-mart, Sam's and Target Customer requirements.
Consistently meet 90% ONTIME Delivery and 90% Fill Rate rating on Wal-mart, Sam's and Target account by developing an efficient outbound tracking system using CPFR.
Reviewed Sales Agreements, Vendor Contracts and other legal documents.
Achieved 100% PASS rating on every 3rd Party Testing Requirements
Management meeting recorder.
Certificate : Supply Chain Management, 2014University of California - Los Angeles, California, USA
Top 5% of class
Coursework in Supply Chain Management
Certificate : Paralegal Studies, 2011Pasadena City College - Pasadena, California, USATop 5% of class with A Grade rating
Certificate : Paralegal Studies, 2007Mount San Antonio College - Walnut, California, USA
Top 5% of the class
Political ScienceCentro Escolar University - Mendiola, Metro Manila, Philippines
Top 10% of class
Excellent communication skills in English and Tagalog language.