Supply Chain ManagerCapital One Financial Corporation Enterprise Supplier Management – Richmond, VA
Responsible for the holistic relationship between Capital One and outsourced supplier relationships; specific areas of focus included Commercial Bank (Armored Carriers, Cash Vaults, Merchant Services, etc.), Card Operations (Contact Centers, Fraud Prevention, Telephony), and Technology (Cloud Migration and Strategy AWS and GoogleCloud Platform).
Quickly develop subject matter expertise to drive a strong category management strategy.
Utilize this knowledge to provide differential support for internal customers to provide support for complex situations as they arise.
Develop and maintain relationships as the primary point of contact for Mission Critical third parties and their internal operational counterparts.
Manage an effective governance structure to enable the appropriate level of communication and interaction between Capital One and third parties.
Own contracting and negotiation processes and partner with key internal stakeholders to produce the most desirable contractual, business and pricing outcomes for Capital One.
Deliver year over year cost savings with individual supplier relationships through improved relationships, subject matter experience, and negotiations which draw on many cross functional teams.
Develop and monitor SLA's and KPI's for third party relationships by leveraging deep knowledge of the industry to increase leverage for Capital One.
Utilize these as tools to drive regular performance meetings/reports for internal stakeholders and to resolve performance related issues/escalations directly with third parties.
Create and execute enterprise wide category strategies, including key cost management, risk management, and performance management related tasks for third party relationships.
Develop rigorous ongoing monitoring plan to ensure successful delivery against contractual obligations.
Proactively identify and mitigate third party related risks including managing third party-related audits and developing appropriate business continuity/disaster recovery plans.
Facilitate and coordinate quarterly business reviews ensuring the inclusion adequate representation of appropriate stakeholders.
Promote a continuous improvement culture within the third-party management community which drives towards a "Best in Class" supplier management program.
Relationship management of 28 vendors in the US and Canada focused on increased revenue which averaging approximately $24M each year for a multi-level customer acquisition marketing firm.
Negotiated contracts to bring on new vendors to drive champion-challenger model to lower total costs.
Evaluate, initiate, and manage these partnerships from start to finish.
Improved communications with vendors to enhance opportunities to take on their internally generated market share.
Expanded vendor relationships to allow for increased performance and testing on Red Ventures behalf.
Generated collaborative relationships between departments and businesses to develop and implement targeted internal business practices to meet the customer's needs while utilizing current marketing opportunities to best impact overall growth of the business.
Developed and executed external business strategy changes within the entire vendor network to increase overall conversion rates and profit margins.
01/2007 to 01/2009
Supply Chain AnalystCircuit City Stores, Inc
Large Electronics Merchandising Richmond, VA · Assisted in managing profitability of $750 million dollar business by capitalizing on the primary industry role, as a traffic driver.
Took a leadership role in negotiating deals with vendors to create the strongest position for Circuit City as a market leader in the consumer electronics industry.
Also assisted in deciding the product line for the television department as well as in developing a market savvy internal sourcing line of products.
Developed weekly pricing plan for consumer electronics and set variable pricing program based on diverse industry inputs; making quantitative analytical decisions about store and web pricing tactics.
Collaborated with Executives and Senior Level Management to influence decisions on advertising templates for national advertisements.
Additional roles have been held with Godiva Chocolatier, Sketchers, Bebe Clothing, and several equine management facilities.
Additional responsibilities have included retail storefront management, management of high value assets, and training and development individuals of varying skill levels in their identified area of focus.
Volunteer responsibilities including being the ongoing Treasurer for the Veterans of Foreign Wars (VFW) Auxiliary.
Business Process Management (BPM) Certified.
M.B.A: George Mason University - Beijing
B.A: Political Science Business Administration St. Andrew's Presbyterian College - Political Science Business Administration Study Abroad program in Havana, Cuba
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Companies Worked For:
Capital One Financial Corporation Enterprise Supplier Management
Red Ventures, Inc Vendor Operations
Circuit City Stores, Inc
George Mason University
St. Andrew's Presbyterian College
Job Titles Held:
Supply Chain Manager
Supply Chain Analyst
M.B.A : B.A : Political Science Business Administration
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