Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Responsible for the Commissary change fund. Processed customers' transactions using a POS system. Verified shopping eligibility by checking ID cards of all patrons to include Commissary employees. Ensured patrons find everything they needed in their shopping trip and asked the appropriate department for assistance if they haven't. Verified all cashiers' tills. Performed pick ups and gave out loans whenever necessary. Closed out all cashier accounts at the end of their shift. Verified the safe and processed the deposit daily. Issued refund whenever necessary. Performed cleaning and sanitation routinely and as needed. Trained newly hired employees on proper processes, rules and regulations. Set up Front End schedules, ensuring proper coverage especially on pay days. Performed reviews and ratings to employees assigned under me. Reported to management about issues and progress as needed. Performed alarms and security checks. Performed timekeeping and GPC holder responsibilities. Ensured shelved are fully stocked and food items are rotated properly. Took customer orders and reported them to CAOs.
Performed customer service function by providing general information on club operations, services, special events, etc. to customers in person or by phone. Assisted customers with club card and cash transactions. Accepted and processed new membership applications, transfer of memberships and out process members. Accepted and recorded club card payments, made routine changes to accounts such as change in address, addition of family members, billing cycle and made routine inquiries at customer requests. Performed receiving and disbursing cashier duties. Cashed checks ensuring compliance with established check cashing procedures. Bought and sold yen using the proper daily yen exchange rate. Conducted harvests and fills for slot machines and kiosks, reconciled cash counts with monitoring devices and completed applicable reports. Set up and operated cash registers, took payments and made changes for purchases during lunch period or as otherwise assigned. Took reservations and/or sold tickets for special events such as holiday meals, entertainment programs such as Bingo Extravaganza, and other promotions. Processed pro-rata sheets for special functions and accepted payment. Reconciled cash at the end of shift, completed cashier reports, reviewed and analyzed transactions to trace source of discrepancies and reported any shortages or overages, ensured all supporting documents are present. Maintained strict vigilance over daily transactions and notified supervisor immediately of any suspicious occurrences, irregularities or unusual requests. Performed surprise cash counts as directed. Performed other duties as assigned.
Sold a variety of merchandise to customers using salesmanship and courtesy. Operated a cash register and other sales equipment. Practiced Loss Prevention procedures and performed other related retail duties as required. Followed AAFES rules and regulations. Was given an "Excellence Award" for professionalism and outstanding performance. Approached browsing customers to initiate conversations to determine buying preferences. Checked pricing, scanned items, applied discounts and printed receipts to ring up customers. Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Responsible for planning, organizing and marketing of store merchandise and promotions. Hosted events in and out of the store. Practiced Loss Prevention procedures and performed other related duties. Operated a cash register and other sales equipment. Was awarded "Outstanding MSM" for personal service, concern for customers and knowledge of policies and business procedures.
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