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Supervisory Case Manager Resume Example

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SUPERVISORY CASE MANAGER
Professional Summary
To acquire a strong administrative support position, that will provide a challenge, as well as allow me to utilize my educational background, customer service, and management skills with a growing company.
Core Qualifications
  • Microsoft Office, Outlook, EPIC, Uptivity, CNX, I-DEX, and PrairieFyre Business Communication Solution. 
Experience
Supervisory Case Manager, 08/2017 to 04/2012Company Name － City, State
  • Ensuring that each work site is managed effectively, through constant supervision of program participants and staff.
  • Overseeing Day Habilitation Assistants to ensure that all responsibilities are met.
  • Holding regular scheduled meetings to provide a forum for open communication and problem resolution and to ensure that goals are being met and policies and procedures are being followed.
  • Maintain up to date and accurate individual progress reports and supervisions.
  • Obtaining independent living services for participants that meet requirements.
  • Provide assistance for Consumers and their families, based on each individual's need.
  • Creating specialized Service Plans suited for each participant's interest.
  • Assisting participants with daily task at employment sites, to enhance their occupational skills.
  • Assisting program participants with obtaining and developing life skills.
  • Facilitating workshops and serve as a member on the Incident committee.
  • Escorting participants to various locations, including medical appointments and interviews.
  • Teaching participants basic communication and socialization skills, as well as problem solving strategies.
Assistant Practice Administrator Manage, 01/2016 to CurrentCompany Name － City, State
  • Clinical Staff at two medical offices.
  • Conduct regular training to provide office and corporate updates.
  • Assist with hiring and general orientation.
  • Ensure accurate copayments are collected daily, insurance is verified, calls are answered in a timely manner, and patient wait time is decreased.
  • Process and review payroll for Physicians, Union, and Nonunion employees.
  • Conduct accurate and timely reports and maintaining record that are in compliance with organization guidelines.
  • Ensure Physician schedules are optimized appropriately.
  • Identify and resolve patient related issues.
  • Ensure staffing is appropriate based on patient volume and Physician coverage.
  • Work collaboratively with regional leaders to improve patient satisfaction.
Call Center Supervisor, 07/2014 to 12/2015Company Name － City, State
  • Assisted with launching a new organizational Call Center.
  • Providing coaching and counseling to Customer Service Representatives.
  • Acting as a liaison for patients and Medical offices.
  • Thorough knowledge of Quality Assurance protocols.
  • Supervisor a group of 15 Customer Service Representatives.
Patient Service Supervisor, 03/2012 to 07/2014Company Name － City, State
  • Working collaboratively with physicians, other managers, and staff to ensure that average wait times are below 30 minutes.
  • Responsible for the achievement of practice-wide telephone operational goals/metric that have a monthly average above 95%.
  • Supervising front end staff to ensure daily money collection, charges, and receipts are accounted for and correct.
  • Supervising and directing PSR staff responsible for verification of capitation and eligibility of service.
  • Maintaining a high performance work environment characterized by positive relationships and strong orientation to quality patient care.
  • Participating in the interviews, hiring, training, and evaluation processes.
  • Providing formal and informal feedback to staff members on a regular basis as a means to hold each member accountable for their work.
  • Complying with all local, state, federal, and regulatory standards as it applies to OSHA and HIPAA.
  • Utilize the Electronic Medical Records system daily.
  • Coach daily Care Team Huddles.
  • Supervise a HEDIS and HCC outreach team.
Administrative Assistant, 02/2003 to 07/2005Company Name － City, State
  • Providingadministrative support to the church administrator.
  • Maintaining office filing system.
  • Responsible for meeting and greeting visitors.
  • Answering all calls in a timely manner and routing them to the appropriate party.
  • Imputing data, and providing clerical support.
Education
Bachelor of Arts:Liberal Arts and Science,1/11The City College of New York － City, StateConcentration in Psychology
Skills
Administrative support, Business Communication, Call Center, clerical, coaching, counseling, Customer Service, directing, Electronic Medical Records, filing, hiring, insurance verification, meeting facilitation, money management, Microsoft Office, Outlook, organizational, patient care, payroll, policies, problem resolution, protocol implementation, Quality Assurance, billing, staffing, training, workshops, and team management.
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Resume Overview

School Attended

  • The City College of New York

Job Titles Held:

  • Supervisory Case Manager
  • Assistant Practice Administrator Manage
  • Call Center Supervisor
  • Patient Service Supervisor
  • Administrative Assistant

Degrees

  • Bachelor of Arts : Liberal Arts and Science , 1/11

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