Experienced Team Lead adept at problem solving, customer service and hiring and training hardworking, quality staff.
Saved over $50,000 in accounting errors in P&L Analysis
Supervised first shift operations and more than 25 production line staff - Increased productivity by nearly 45%
Process Improvement - Created new departmental procedures manual, Assessed organizational training needs
Documentation - Wrote and edited SOP to keep staff informed on policies and procedures.
Advanced coursework in Business Administration
Business Acumen Training
MS Office (Word, Excel, PowerPoint, Access), Windows NT/XP/95/98/10, event planning, meeting planning, word processing, travel planning, spreadsheets, database management, multi-line phones, switchboards, scheduling, presentations, office support, customer support, shipping and distribution, accounts payable, accounts receivable, invoices, benefits administration, office management, inventory control, purchasing, facilities maintenance, vendor/contractor relations, project management, document preparation, cash management, assemble and reconcile store deposits, process payroll, Electronic Journal, STAR & STAR Reporting (Junk Out Reporting and research, Store Warranty Reporting and research, CustCommQ reporting and research, Unassigned work reporting), Customer Contact Manager/CCM, QWS/Green Screens, Unicru, RSS/Retek, Matrix, Ariba, Action Center, Wiki, Field Management System/FMS, Time & Labor Center/TLC, Staffworks, Campbell Time and Attendance, Retail Order System/ROS, Oracle Financials, Document Direct, Employee Toolkit/ETK, Unicru 7.0 & 7.3, Reporting and Analytics Support Center Reporting/RASC, OMS Orders and Fulfillment, Daily Business Tracker/DBT, Foundational Excellence Assessment/FEA, Order Management System/OMS, Create and Analyze surveys with Survey Monkey, Call Center, NPS, eVoice/Viewpoint
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