Skilled Security Dispatch Supervisor with 10 years in the security field including client and public relations and supervisory skills. Personable leader who comfortably interacts with people from diverse cultures and backgrounds. Team oriented who excels at analyzing, prioritizing and completing tasks while exhibiting professionalism and sound judgment.
Security systems expertise
Developed and implemented Policies and Post Orders for security and risk managementprocedures covering everything from assessment to management t optimization.
Increased office organization by developing more efficient filing system and client database protocols.
Designed security alarm response protocols and access card guidelines.
Supervisor Security Dispatcher April 2006 to CurrentSecuritas USA, Pfizer － Portage, MI
Developed and implemented training procedures for all newly hired dispatchers
Received and screened a high volume of internal and external communications, including email.
Acted as the sole dispatcher and central point of contact for the entire compound.
Monitored the entire facility using CCTV while simultaneously performing dispatch duties.
Special Deputy Civil Process Server June 2003 to January 2006Kalamazoo County Court Services － Kalamazoo, MI
Enforced Service of Process
Evictions and skip tracing
Administrative Assistant December 2001 to May 2003South Florida Regional Planning Council － Hollywood, FL
Scheduled planner meetings and assisted with meeting materials and agendas.
Collaborated with other administrative team members, human resources and the finance department on special projects and events.
Handled and distributed all incoming and outgoing mail.
Wrote and distributed meeting minutes to appropriate individuals.
Office Manager/Process Server April 1993 to February 2001Caplan & Caplan Process Servers － Miami, FL
Collaborated with legal staff, Attorneys and governments agencies.
Facilitated and worked in conjunction with local law enforcement agencies to serve legal litigation.
Oversaw and carefully processed court documents.
High School DiplomaKVCC and Broward University － Michigan, Florida
4.0 GPA, Deans List Academic Achievement Award - KVCC
Sociology and Marine Biology - BCU
Active listener of transmissions and other various types of communication messages. Able to manage time effectively. Speech clarity and ability to communicate effectively in a professional manner. Decision making and judgment making skills necessary to guide personnel.