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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
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Professional Summary

Team-oriented transportation planning and management specialist with over 17 years of experience optimizing goal attainment within deadline-driven and high-pressure environment. Accomplished trainer with strong background leading workload prioritization and planning functions.

Skills

Extensive knowledge of pupil transportation

Safety knowledge of the planning and implementation of pupil transportation systems

Budget

KPI's

Strong organizational skills

Strong analytical and reasoning skills

Organized multi-tasker and thrives working in a fast-paced environment

Strong interpersonal skills when communicating with clients and employees

Strategic planning

Cost reduction

Results driven

Decisive

Calm under pressure

Complex problem solving

Employee development and management

Scheduling

Dispatching

Operations Management

Regional Management

Compensation and benefits administration

Skilled negotiator

Education
Salisbury High School Salisbury, PA, Expected in 06/1993 High School Diploma : - GPA :
Certifications

Certified Pennsylvania School Bus Instructor

Certified Pennsylvania School Bus Instructor Coordinator

PA CSTIMS Processor

Work History
City Of Boston, Ma - Supervisor of Transportation
Boston, MA, 04/2020 - 06/2021

Plan safe and efficient bus routes for approximately 11,000 students.

Act as liaison between contracted service providers and school district.

Maintain accurate records related to services provided by contractor and insured invoices are accurate and paid properly.

Review/recommend revisions to school board transportation policies.

Develop and monitor the transportation department budget.

Identify additional routing efficiencies to reduce transportation costs.

Interact with district families to hear departmental compliments or concerns and provide appropriate and equitable resolutions.

Accurately prepare annual pupil transportation state report.

Belle Tire - Regional Operations and Safety Manager
Troy, MI, 05/2018 - 03/2020

Oversee student transportation operations in Exton, Phoenixville and Mount Holly, NJ.

Scheduling and operations managing of the PA CDL testing site.

Responsible for PA & NJ training departments.

Design presentations and select safety topics for trainings/meetings.

Assist president of company with any projects that are assigned.

Recruiting/Human Resources duties which included advertising open positions, conducting interviews, organizing paperwork, social media advertising, completing clearance checks and personnel file handling.

Created and enforced policies and procedures for entire logistics team.

Facilitated new hire orientations and onboarding for up to 50 applicants per month.

Conducted trainings for all company employees on safety initiatives to ensure overall compliance with federal regulations.

Supported and mentored all levels of personnel.

Student Transportation Of America - Regional Operations Manager
City, STATE, 11/2013 - 04/2017

Train newly appointed manager on company policies and procedures.

Travel assignment to other STA locations to troubleshoot, identify and resolve business concerns.

Ensures efficient, on-time service to the customer. Oversee the overall day to day operations.

Oversee the monthly billing to the Bangor Area School District.

Monitors spending to ensure expenses are consistent with approved budgets.

Promotes safety leadership.

Monitor operations to ensure compliance with administrative policies and procedures, safety rules and government regulations.

Collaborate with management and staff members to formulate and implement policies, procedures, goals and objectives.

Promote safe work activities by conducting safety audits, company safety meetings and meeting with individual staff members for coaching sessions. Direct activities related to dispatching, routing (Versatrans) and web based (Synovia) tracking of transportation vehicles.

First Student - Assistant Manager
City, STATE, 07/2004 - 11/2013

Ensure home to school routes are covered in a timely and efficient manner.

Initiates positive feedback and/or disciplinary action for drivers and monitors.

Assist location manager with review and resolution of union grievances including contract interpretation.

Implements management policy and practices.

Resolves client complaints, safety and operational issues. Interfaces with drivers regarding concerns and performance issues.

Ensures driver awareness of sleeping children and placard programs Investigates client complaints (e.g. school administrators, teachers, parents and students) and coordinates resolution.

Coaching and counseling of drivers and monitors on service issues.

Serves as primary liaison with East Penn School District.

Interview prospective applicants.

Budget review.

Manages all accident and injury claims.

Sets scheduled hours for routes.

Minimizes route drive times and mileage.

Drives employee engagement and recognition.

Benefits administration.

Affiliations

Member of National Association for Pupil Transportation

Completed NAPT Profession Development Series for certification as a Director of Pupil Transportation

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Resume Overview

School Attended

  • Salisbury High School

Job Titles Held:

  • Supervisor of Transportation
  • Regional Operations and Safety Manager
  • Regional Operations Manager
  • Assistant Manager

Degrees

  • High School Diploma

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