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Supervisor of Care Management Resume Example

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SUPERVISOR OF CARE MANAGEMENT
Summary

Driven Registered Nurse with 10 years of experience in providing individualized patient care. Committed to delivering best-in-class patient care through effective education and counseling. Proven in leadership to increase and enhance patient care, satisfaction and streamlining safety protocols for comprehensive patient care. Supportive of coworkers and assisting with patient care needs as well as serving as a resource to them at all times. Strong knowledge of hospital departments and a good working relationship with Physicians of all disciplinary. Strong skill set for patient care as well as independently caring for critical care patients and prioritizing needs. Experienced nursing professional bringing demonstrated clinical expertise, leadership skills and technical knowledge. Proficient in updating charts, monitoring medications and working with multidisciplinary teams to optimize patient care. Quality-driven and efficient with strong interpersonal abilities.

Skills
  • Proficient in many computer programs and learn new programs quickly
  • Worked closely with Case Management and excel in arranging safe and adequate home equipment and decreasing hospital admissions
  • Strong communication skills between ancillary departments
  • Strong clinical judgment
  • Professional bedside manner
  • High level of autonomy
  • Acute care/Critical Care expertise
  • CMSRN
  • BLS/ACLS/PALS certified
  • Strong communication skills
  • Leadership
  • Problem resolution
  • Supervisory
  • Family and patient support
  • Resource allocation
  • Workflow Optimization
  • Medical records management
  • Clinical Quality Improvement
  • Documentation procedures expert
Experience
Supervisor of Care Management
Dallas, TXSeniorBridge /Dec 2019 to Current

· Demonstrated problem solving ability utilizing analytical skills in order to process and interpret data from multiple sources.

· Directed applicable issues and questions to the appropriate level and area within the department.

· Managed 30+ direct reports and ensured all regulatory standards were met on a clinical and non-clinical level

· Oversaw the assessment and evaluation of members' needs and requirements, to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members

· Consistently recognized, promoted, and delivered quality customer service to ensure accomplishment of departmental and government goals

· Organized, interpreted, and formulated reference documents used within the department and throughout the company.

· Supported and participated in process and quality improvement initiatives

  • Administered executive supervision, exercising independent judgment to select proper course of action in policies and procedures.
  • Coordinated medical and health services in compliance with government regulations and policies set by board of trustees.
  • Implemented changes needed to correct deficiencies found during audits
  • Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Registered Nurse/Shift Supervisor
Richardson, TXMethodist Richardson Medical Center/Jan 2014 to Nov 2020
  • Began on Med/Tele Unit, advanced to step-down unit (Charge Nurse), advanced to ICU (Charge Nurse), transferred to Emergency Department (Shift Supervisor)
  • Monitored and recorded patient condition, vital signs, recovery progress and medication side effects.
  • Administered medications, tracked dosages and documented patient conditions.
  • Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance continuum of care to deliver comprehensive services.
  • Completed and maintained personal Performance-Based Development System (PBDS) standards to show consistent clinical competency and sound judgment.
  • Acted as patient advocate and implemented total patient care through team nursing process covering 1 to 25 high acuity patients per shift.
  • Cultivated working partnerships with patients and medical staff members, using feedback and clinical data to improve quality care and patient outcomes.
  • Delivered quality care and comfort to patients with heart failure, pulmonary hypertension, pulmonary embolisms and end-stage renal disease.
  • Addressed unit staff concerns, including staffing ratios, resource management, allocation of responsibilities and optimized workload management.
  • Developed and adapted individualized treatment plans according to patient recovery goals.
Registered Nurse/Charge Nurse
Rowlett, TexasBaylor Scott and White/Feb 2012 to Dec 2014
  • Completed clinical tasks in accordance with hospital policy.
  • Identified unit areas of inadequacy and adjusted procedures accordingly.
  • Built rapport with patients and family members in an effort to deliver exceptional care.
  • Administered wound care, medications, and any necessary treatments.
  • Monitored nursing care, including process assessment and implementation.
  • Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards.
  • Supervised ancillary staff nurses.
  • Implemented new floor assignments based on evaluation of staffing requirements.
  • Effectively managed clinical oversight for 44-bed unit.
Registered Nurse/Clinical Charge Nurse
Mesquite, TXDallas Regional Medical Center/Jan 2010 to Jan 2012
  • Floated between surgical and medical units, including Orthopedic, Telemetry, and Cardiac Care.
  • Reviewed patient charts and performed standard assessments to identify care needs.
  • Ensured patients had the information necessary for ongoing care, providing guidance on their diagnoses, management of medications and prevention methods.
  • Worked within an interdisciplinary health care team to develop, implement and make adjustments to patient care plans, individualizing strategies and methods to improve health and meet recovery goals.
  • Overseen operations, including admissions and discharges and the scheduling of nursing staff.
  • Achieved successful unit leadership by providing quality nursing care to 30 to 40 patients per day in 32-bed unit.
Education and Training
Bachelor of Science: NursingMount Carmel College of NursingMay 2009Columbus, Ohio
High School DiplomaHilliard Davidson High School2004Hilliard, OH
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Resume Overview

Companies Worked For:

  • SeniorBridge
  • Methodist Richardson Medical Center
  • Baylor Scott and White
  • Dallas Regional Medical Center

School Attended

  • Mount Carmel College of Nursing
  • Hilliard Davidson High School

Job Titles Held:

  • Supervisor of Care Management
  • Registered Nurse/Shift Supervisor
  • Registered Nurse/Charge Nurse
  • Registered Nurse/Clinical Charge Nurse

Degrees

  • Bachelor of Science : Nursing
    High School Diploma

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