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supervisor account manager resume example with 14 years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Effective relationship builder that can handle multiple projects at one time, with strong time management skills and organizational skills. Dedicated account management leader well-versed in working at national level. Adept at cultivating and deepening client relationships to drive loyalty and revenue growth. Proven history of increasing revenue and streamlining processes.

Skills
  • Account management
  • Project Management
  • Business negotiation
  • Sales development
  • Strategic Planning
  • Excellent communication skills
  • Customer relationships
  • Goal-oriented
  • Employee mentoring
  • Cross-functional collaboration
  • Event planning
  • Proficient with CRM Siebel (like Salesforce). Microsoft Excel, Word, PowerPoint,
  • Able to learn new systems quickly and effectively
Experience
08/2016 to 07/2020 Supervisor & Account Manager American Residential Services | Oakland, CA,
  • Assisted with yearly National Account management 0f 15 accounts and coordination of marketing projects, communication’s, content, creation of tactics, promotions.
  • Experience managing, organizing and coordination all National Account Conferences, regional events and Trade Shows for 50-4000+ attendees.
  • Assisted with marketing strategy, coordination, copy, editing and content creation of account tactics.
  • Implementation yearly National Account co-op budgets, ensuring invoice reconciliation and accountability.
  • Negotiated supplier marketing plans, contracts and managed two budgets for $75,000 and $1million.
  • Handled national account and agency member customer service issues ensuring fast, effective resolution
  • Achieved and exceed National Account sales goals 4 years in a row with a 10% increase YOY
  • Developed new business opportunities with 3000 Prospect Accounts to generate new sales with targeted audiences through national, regional sales and market focus.
  • Managed, developed and trained new to the industry advisors with product overview, marketing plans and projects to help grow sales.
  • Marketing coordinator B2C content, tactics, and business strategies for new to travel industry advisors for prospect accounts.
  • Established yearly sales goals for employees and monitored success metrics for growth.
  • Implemented weekly reporting analysis and audit for prospect accounts Identify producing prospect accounts to assist with new account lead generation for the field sales teams.
  • Fostered and cultivated an environment for growth and success with employees
  • Exceeded prospect sales goals 3 years in a row with a 25% increase YOY.
12/2011 to 08/2016 NATIONAL ACCOUNTS COORDINATOR GLOBUS FAMILY OF BRANDS | City, STATE,
  • Assisted with management of 15 National Accounts to increase brand awareness and overall sales.
  • Managed, organized and coordinate logistics of over 25-50+ National Accounts Conferences, regional events, trade shows.
  • Develop and maintain relationships with National Accounts, travel industry organizations and travel agency partners.
  • Fostering relationships with suppliers and agents through concise online engagement, such as e-mail marketing and promotional materials
  • Assisted with management of yearly supplier marketing plans, projects, strategies with contracts, co-op budgets, reporting
  • Managed two budgets for National Accounts $500,000 and trade accounts $100,000
  • Account Manager of largest travel agency partner and increased sales from $4million to $8million
  • Assisted with marketing coordination for creation home-based dedicated website.
  • Developed targeted marketing campaigns for agents including training, marketing materials, email blasts, marketing kits Created and implemented the Secondary Phone Field program for independent contracts associated with a large host agency.
06/2006 to 12/2011 SALES CONSULTANT, HOME BASED & NATIONAL ACCOUNTS | GLOBUS FAMILY OF BRANDS | City, STATE,
  • Account management of largest US host agency and increased agency sales from $100,000 to $4 million.
  • Managed 25 yearly conferences, trade shows and events for 50-2500+ attendees to increase sales and brand awareness.
  • Negotiated annual marketing contracts, tactics and managed a budget of $150,000.
  • Marketing specialists for creation and delivering of B2C tactics, editing content email campaigns and website updates accounts.
  • Lead generation for Field Sales Team from National and Home-Based Account Conferences Manage, organize the logistics of National Account Conferences, Regional Events, Trade Shows, and incentives
  • Created and Implemented Secondary Phone Field program to increase sales with independent contractors.
  • Exceed National & Home-Based Sales Goal 4 years in a row with an increase of 10% YOY
Education and Training
Expected in to to ACC – ACCREDITED CRUISE COUNSELOR | CRUISE LINES INTERNATIONAL ASSOCIATION (CLIA) AAS – HOSPITALITY MANAGEMENT & ADMINSTRATION | ARAPHOE COMMUNITY COLLEGE Convention Management Services Certification Tourism and Travel Services Management Certification Hotel Management Certification | TRAVEL & TOURISM MANAGEMENT DEGREE | THE TRAVEL COLLEGE, , GPA:
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Resume Overview

School Attended

  • TRAVEL & TOURISM MANAGEMENT DEGREE | THE TRAVEL COLLEGE

Job Titles Held:

  • Supervisor & Account Manager
  • NATIONAL ACCOUNTS COORDINATOR
  • SALES CONSULTANT,

Degrees

  • ACC – ACCREDITED CRUISE COUNSELOR | CRUISE LINES INTERNATIONAL ASSOCIATION (CLIA) AAS – HOSPITALITY MANAGEMENT & ADMINSTRATION | ARAPHOE COMMUNITY COLLEGE Convention Management Services Certification Tourism and Travel Services Management Certification Hotel Management Certification

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