Supervisor & Account Manager Resume Example
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SUPERVISOR & ACCOUNT MANAGER
Summary
Effective relationship builder that can handle multiple projects at one time, with strong time management skills and organizational skills. Dedicated account management leader well-versed in working at national level. Adept at cultivating and deepening client relationships to drive loyalty and revenue growth. Proven history of increasing revenue and streamlining processes.
Skills
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Experience
Supervisor & Account Manager, American Residential Services, September 2016-July 2020Oakland , CA
- Assisted with yearly National Account management 0f 15 accounts and coordination of marketing projects, communication's, content, creation of tactics, promotions.
- Experience managing, organizing and coordination all National Account Conferences, regional events and Trade Shows for 50-4000+ attendees.
- Assisted with marketing strategy, coordination, copy, editing and content creation of account tactics.
- Implementation yearly National Account co-op budgets, ensuring invoice reconciliation and accountability.
- Negotiated supplier marketing plans, contracts and managed two budgets for $75,000 and $1million.
- Handled national account and agency member customer service issues ensuring fast, effective resolution
- Achieved and exceed National Account sales goals 4 years in a row with a 10% increase YOY
- Developed new business opportunities with 3000 Prospect Accounts to generate new sales with targeted audiences through national, regional sales and market focus.
- Managed, developed and trained new to the industry advisors with product overview, marketing plans and projects to help grow sales.
- Marketing coordinator B2C content, tactics, and business strategies for new to travel industry advisors for prospect accounts.
- Established yearly sales goals for employees and monitored success metrics for growth.
- Implemented weekly reporting analysis and audit for prospect accounts Identify producing prospect accounts to assist with new account lead generation for the field sales teams.
- Fostered and cultivated an environment for growth and success with employees
- Exceeded prospect sales goals 3 years in a row with a 25% increase YOY.
NATIONAL ACCOUNTS COORDINATOR, GLOBUS FAMILY OF BRANDS, January 2012-September 2016City , STATE
- Assisted with management of 15 National Accounts to increase brand awareness and overall sales.
- Managed, organized and coordinate logistics of over 25-50+ National Accounts Conferences, regional events, trade shows.
- Develop and maintain relationships with National Accounts, travel industry organizations and travel agency partners.
- Fostering relationships with suppliers and agents through concise online engagement, such as e-mail marketing and promotional materials
- Assisted with management of yearly supplier marketing plans, projects, strategies with contracts, co-op budgets, reporting
- Managed two budgets for National Accounts $500,000 and trade accounts $100,000
- Account Manager of largest travel agency partner and increased sales from $4million to $8million
- Assisted with marketing coordination for creation home-based dedicated website.
- Developed targeted marketing campaigns for agents including training, marketing materials, email blasts, marketing kits Created and implemented the Secondary Phone Field program for independent contracts associated with a large host agency.
SALES CONSULTANT, , HOME BASED & NATIONAL ACCOUNTS | GLOBUS FAMILY OF BRANDS, July 2006-January 2012City , STATE
- Account management of largest US host agency and increased agency sales from $100,000 to $4 million.
- Managed 25 yearly conferences, trade shows and events for 50-2500+ attendees to increase sales and brand awareness.
- Negotiated annual marketing contracts, tactics and managed a budget of $150,000.
- Marketing specialists for creation and delivering of B2C tactics, editing content email campaigns and website updates accounts.
- Lead generation for Field Sales Team from National and Home-Based Account Conferences Manage, organize the logistics of National Account Conferences, Regional Events, Trade Shows, and incentives
- Created and Implemented Secondary Phone Field program to increase sales with independent contractors.
- Exceed National & Home-Based Sales Goal 4 years in a row with an increase of 10% YOY
Education and Training
ACC – ACCREDITED CRUISE COUNSELOR | CRUISE LINES INTERNATIONAL ASSOCIATION (CLIA)
AAS – HOSPITALITY MANAGEMENT & ADMINSTRATION | ARAPHOE COMMUNITY COLLEGE
Convention Management Services Certification
Tourism and Travel Services Management Certification
Hotel Management CertificationTRAVEL & TOURISM MANAGEMENT DEGREE | THE TRAVEL COLLEGEPage 2
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School Attended
- TRAVEL & TOURISM MANAGEMENT DEGREE | THE TRAVEL COLLEGE
Job Titles Held:
- Supervisor & Account Manager
- NATIONAL ACCOUNTS COORDINATOR
- SALES CONSULTANT,
Degrees
- ACC – ACCREDITED CRUISE COUNSELOR | CRUISE LINES INTERNATIONAL ASSOCIATION (CLIA)
AAS – HOSPITALITY MANAGEMENT & ADMINSTRATION | ARAPHOE COMMUNITY COLLEGE
Convention Management Services Certification
Tourism and Travel Services Management Certification
Hotel Management Certification
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