Effective relationship builder that can handle multiple projects at one time, with strong time management skills and organizational skills. Dedicated account management leader well-versed in working at national level. Adept at cultivating and deepening client relationships to drive loyalty and revenue growth. Proven history of increasing revenue and streamlining processes.
Skills
Account management
Project Management
Business negotiation
Sales development
Strategic Planning
Excellent communication skills
Customer relationships
Goal-oriented
Employee mentoring
Cross-functional collaboration
Event planning
Proficient with CRM Siebel (like Salesforce). Microsoft Excel, Word, PowerPoint,
Able to learn new systems quickly and effectively
Experience
08/2016 to 07/2020
Supervisor & Account ManagerAmerican Residential Services – Oakland, CA,
Assisted with yearly National Account management 0f 15 accounts and coordination of marketing projects, communication’s, content, creation of tactics, promotions.
Experience managing, organizing and coordination all National Account Conferences, regional events and Trade Shows for 50-4000+ attendees.
Assisted with marketing strategy, coordination, copy, editing and content creation of account tactics.
Implementation yearly National Account co-op budgets, ensuring invoice reconciliation and accountability.
Negotiated supplier marketing plans, contracts and managed two budgets for $75,000 and $1million.
Handled national account and agency member customer service issues ensuring fast, effective resolution
Achieved and exceed National Account sales goals 4 years in a row with a 10% increase YOY
Developed new business opportunities with 3000 Prospect Accounts to generate new sales with targeted audiences through national, regional sales and market focus.
Managed, developed and trained new to the industry advisors with product overview, marketing plans and projects to help grow sales.
Marketing coordinator B2C content, tactics, and business strategies for new to travel industry advisors for prospect accounts.
Established yearly sales goals for employees and monitored success metrics for growth.
Implemented weekly reporting analysis and audit for prospect accounts Identify producing prospect accounts to assist with new account lead generation for the field sales teams.
Fostered and cultivated an environment for growth and success with employees
Exceeded prospect sales goals 3 years in a row with a 25% increase YOY.
12/2011 to 08/2016
NATIONAL ACCOUNTS COORDINATORGLOBUS FAMILY OF BRANDS – City, STATE,
Assisted with management of 15 National Accounts to increase brand awareness and overall sales.
Managed, organized and coordinate logistics of over 25-50+ National Accounts Conferences, regional events, trade shows.
Develop and maintain relationships with National Accounts, travel industry organizations and travel agency partners.
Fostering relationships with suppliers and agents through concise online engagement, such as e-mail marketing and promotional materials
Assisted with management of yearly supplier marketing plans, projects, strategies with contracts, co-op budgets, reporting
Managed two budgets for National Accounts $500,000 and trade accounts $100,000
Account Manager of largest travel agency partner and increased sales from $4million to $8million
Assisted with marketing coordination for creation home-based dedicated website.
Developed targeted marketing campaigns for agents including training, marketing materials, email blasts, marketing kits Created and implemented the Secondary Phone Field program for independent contracts associated with a large host agency.
06/2006 to 12/2011
SALES CONSULTANT, HOME BASED & NATIONAL ACCOUNTS | GLOBUS FAMILY OF BRANDS – City, STATE,
Account management of largest US host agency and increased agency sales from $100,000 to $4 million.
Managed 25 yearly conferences, trade shows and events for 50-2500+ attendees to increase sales and brand awareness.
Negotiated annual marketing contracts, tactics and managed a budget of $150,000.
Marketing specialists for creation and delivering of B2C tactics, editing content email campaigns and website updates accounts.
Lead generation for Field Sales Team from National and Home-Based Account Conferences Manage, organize the logistics of National Account Conferences, Regional Events, Trade Shows, and incentives
Created and Implemented Secondary Phone Field program to increase sales with independent contractors.
Exceed National & Home-Based Sales Goal 4 years in a row with an increase of 10% YOY
Education and Training
Expected in
ACC – ACCREDITED CRUISE COUNSELOR | CRUISE LINES INTERNATIONAL ASSOCIATION (CLIA)
AAS – HOSPITALITY MANAGEMENT & ADMINSTRATION | ARAPHOE COMMUNITY COLLEGE
Convention Management Services Certification
Tourism and Travel Services Management Certification
Hotel Management Certification: TRAVEL & TOURISM MANAGEMENT DEGREE | THE TRAVEL COLLEGE - , GPA: Page 2
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School Attended
TRAVEL & TOURISM MANAGEMENT DEGREE | THE TRAVEL COLLEGE
Job Titles Held:
Supervisor & Account Manager
NATIONAL ACCOUNTS COORDINATOR
SALES CONSULTANT,
Degrees
ACC – ACCREDITED CRUISE COUNSELOR | CRUISE LINES INTERNATIONAL ASSOCIATION (CLIA)
AAS – HOSPITALITY MANAGEMENT & ADMINSTRATION | ARAPHOE COMMUNITY COLLEGE
Convention Management Services Certification
Tourism and Travel Services Management Certification
Hotel Management Certification
