Supervising Insurance Agent Resume Example
Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.
Time management Strong interpersonal skills Self-starter Dedicated team player Seasoned in conflict resolution | Microsoft Office Strong organizational skills Employee training and development Meticulous attention to detail Energetic work attitude |
Scheduling
- Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.
Administration
- Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.
Customer Service
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Training
- Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.
- Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage.
- Processed applications, payments, corrections, endorsements and cancellations.
- Called 100 warm leads each week to expand client base.
- Promoted agency products to customers in person, on the telephone and in writing.
- Compiled coverage and rating information in an accessible format.
- Prepared necessary paperwork to process insurance sales and renewals.
- Submitted up-to-date activity and production logs to agency management for review.
- Presented and clearly explained insurance policy options to clients based on their needs and goals.
- Researched coverage and premium options and supplied clients with the best coverage available.
- Promoted client retention through high-quality service and follow through.
- Perform tasks to complete Background check screening on new and current volunteers.
- Follow strict guidelines of confidentiality.
- Process new volunteer applications and distribute to correct staff Provide customer service and assist in Help Desk duties for new girl and new volunteer registration Train and support new employees in the department Assist in transporting data to new system Sales Force.
- Self-Managed - Played a vital role in a team setting to serving girls and volunteers in the West Valley of the Phoenix Metropolitan area.
- Volunteer Management - provided support to volunteers in 4 Service Area's.
- Provided training as needed to new volunteers.
- Provide customer service to volunteers and parents.
- Responsible for recruitment of adult volunteers and girl members.
- Maintain accurate records and submitted registrations accurately and timely.
- Event Planning - planned events for recruitment and service unit programs.
- Membership Database - Used CES - Personify Database to export reports and verify membership.
- Support Council/GSUSA membership and program registration processes.
- Provide customer service to Volunteers through our Help Desk Support line Provide timely & accurate input of data into CES - Personify database.
- Set up and maintain the programs/events/summer camp registrations, including verification of program capacities, and monitor program vacancies.
- Maintain files of registration materials.
- Involved in presenting trainings, and composing training materials such as tutorials and guides.
- Also generated forms to be used for membership/ programs/ summer camp.
- Knowledge of amenities and special programs about the health club.
- Take reservations for open activities.
- Answering phones and directing calls appropriate.
- Perform point of sale of sporting goods and pro shop items.
- Data entry and research of payments.
- Operate BancTec System.
- Light clerical.
10-key, Administrative, Benefits, Clerical, Communication, Collaboration Customer Service, Data entry, Detail Oriented, Email, Event Planning, Fax, Filing, Help Desk Support, Insurance, Access, Excel, Outlook, PowerPoint, Publisher, Word, Recruitment, Research,Sales, Telephone, Training, Typing, 50 WPM, Word Processing
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
- Completeness
- Formatting
- Word choice
- Measurable results
- Clear contact info
Resume Overview
School Attended
- Phoenix College
- Central High School
Job Titles Held:
- Supervising Insurance Agent
- Member Services Specialist
- Member Services Executive
- Data Service Specialist
- Front Desk Attendant
- Operations Processing Administrative
Degrees
- Associate : Arts 08/2009
Diploma 12/2000
Similar Resumes
