Focused on delivering every user maximum safety and enjoyment in recreational activities. Relationship-builder offering excellent communication, organizational and program management abilities. Well-organized, fit and accustomed to demanding work. Approached each day and unique challenges with enthusiasm, patience, and humor. Experienced Lifeguard versed in keen observation of swimmers and safety protocols. Offered valuable tips and instruction to patrons of various ages to build confidence and strength in water. Strong communicator and team player with superior work ethic. Service-oriented Telemarketer with passion for providing excellent customer service. Friendly, personable and always professional under pressure. Known for thriving in fast-paced and busy environments.
- Child supervision
- Written and oral communication
- Group and individual instruction
- Issue identification and resolution
- Safety measures
- First aid and CPR
- Parks and recreation policies
- Safety training
- Strong communicator
- Effective problem-solver
- Sales proficiency
- Product and service knowledge
- Outbound and inbound calls
- Scripted calls
- Merchandise organization
- Department operations
- Assisting customers
Ann Arbor, MI, 01/2021 - Current
- Stayed current on available products, store promotions and customer service policies to better serve shoppers.
- Checked for outdated and overripe grocery items and removed from inventory.
- Monitored customers demonstrating suspicious actions to support inventory loss prevention objectives.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Removed trash, swept and mopped floors for professional appearance.
Garland, TX, 08/2020 - 12/2021
- Organized and managed portfolio of donors and cultivated and built authentic relationships through frequent personalized contact.
- Reported back to instructor and management to receive day-to-day tasks and responsibilities.
- Interacted with customers professionally by phone to provide information and directed to desired staff members.
- Performed data entry operations to update database with customer responses.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Collected personal information from customers to accurately document requests.
- Raised approximately $5000 in funds during 2 months.
Lake Forest, CA, 05/2019 - 08/2019
- Watched participants to spot difficulties and provide aid, stopping activities and offering medical assistance
- Helped at-risk youths in low-income areas by guiding, mentoring and counseling, as well as encouraging each to achieve personal and spiritual goals
- Cared for personal and health needs of disabled campers
Pantego, TX, 08/2018 - 05/2019
- Made minimum of 50 outbound and inbound calls per day
- Overcame objections using friendly, persuasive strategies
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems
- Documented all customer inquiries and comments thoroughly and quickly
- Answered inbound telephone calls from interested customers
City, State, 05/2016 - 08/2018
- Ensure full regulatory compliance for all staff members and swimmers and led safety training to enhance overall awareness and skills
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support
- Monitored safety of all guests in and around swimming pool
- Maximized customer satisfaction by greeting all pool patrons with courtesy and resolving any issues promptly and with positive attitude
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Resume Overview
School Attended
- Kennesaw State University
- Shiloh High School
Job Titles Held:
- Student Assistant
- Student Assistant
- Summer Camp Counselor
- Telemarketer
- Lifeguard
Degrees
- Bachelor of Science
- High School Diploma
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