success coach resume example with 3+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Resourceful and diligent Organizational Psychologist, professional development and higher education practitioner offering a combined 4 years of training development, coaching, and DEI experience to assist in perpetuating organizational growth. Focused and attentive to detail with a passion for working collaboratively to improve workforce productivity.
Skills
Active Listening
Adaptability and Dependability
Employee & Student Engagement
Client Needs Assessment
Coaching & Advising
Deadline Adherence
Organizational Effectiveness
Organizational Performance
Personalized Support
Strong Communication and Interpersonal Skills
Strong Organization and Time Management
Team Member Development
Teamwork and Collaboration
Training Program Improvement
professional experience
Success Coach, 06/2018 - 02/2022 Ascend Learning – New York, NY,
Conducted quarterly campaigns to meet department's registration goals and was awarded Department's Top Performer in 2018 and 2019 for most registrations made from outbound communications and engagement which positively impacted university's ability to make realistic budget projections for future financial results.
Created and maintain meaningful relationships with online stakeholders through online engagement, active listening, analyzing needs, empathizing and providing regular, dependable communication and care.
Demonstrated responsibility by being asked by manager to lead new-user online orientations via ZOOM and remaining knowledgeable of necessary processes and information needed to succeed in online programs.
Regularly coached caseload of over 100 online clients, one-on-one through learning management system, various online programs, current situations and goals to develop individualized plans which also helped maintain program retention rates of 96% or greater.
Diversity, Equity and Inclusion Advisor, 07/2020 - 12/2021 Los Angeles Pacific University – City, STATE,
Acted as consultant to university president by learning diversity, equity and inclusion goals, assessing opportunities for growth and doing research to make well informed recommendations.
Collaborated with diverse colleagues representing various demographics across organization provide community-relevant, research-based recommendations to President for implementing long-term solutions and strategies that support DEI objectives at different organizational levels.
Contributed to selection of DEI items which were implemented in annual workplace review survey which helped identify a need for cultural awareness and diversity training for mid-level management.
Desired to created inclusive online learning community for multi-cultural, multi-generational student demographics at LAPU. Focused on commonalities and suggested using "First Generation" which reflected more than 70% of LAPU students. It was later implemented for development in online learning community.
Facilitated monthly DEI conversations with intimate groups of 5-7 university constituents for personal/professional development and to create psychological safety while sharing sensitive topics.
Suggested reputable external entities who could educate organization members on DEI topics which later became part of a sustainable university-wide DEI speaker series.
Proposed communication framework for how to approach sensitive DEI conversations that aligned with organization's worldviews.
Communication Guide Updating Team Lead, 09/2019 - 12/2021 Los Angeles Pacific University – City, STATE,
Cordially asked by department’s Assistant Director to formerly lead Communication Guide Updating Team to increase usage of online resources. Led team through development, maintenance and improvement processes of various educational and professional resources intended for departmental use. After tracking and analyzing data, user engagement increased by 20% and allowed managers to get back some time as coaches who frequently asked questions were directed to online resource hub for answers.
Frequently asked for differing perspectives and feedback to create space for diversity of thought, personal sense of ownership, productivity, value and inclusive work environment that fostered strong collaboration and synergy.
Interpreted data and used findings to resolve inefficient knowledge processes and practices within online platforms and presented findings to department stakeholders. Managed timelines and deadlines for project milestones.
Promoted continual process improvement to enhance stakeholders experience with online communication resource hub and self-service.
Proved successful working within tight deadlines and fast-paced atmosphere
Education
Master of Science: Industrial And Organizational Psychology, Expected in 05/2019 - Azusa Pacific University - Azusa, CA GPA: Status -
Relevant Coursework: Diversity and Inclusion in Organizations, Individual and Team Assessment, Organizational Diagnosis & Organizational Behavior
Professional Development: Executive Coaching & Organization Consulting
Bachelor of Arts: Psychology, Expected in 05/2017 - Azusa Pacific University - Azusa, CA GPA: Status -
Relevant Coursework: Cognition, Cultural Psychology & Social Psychology
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