Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Punctual retail sales professional focused on exceeding expectations and building customer loyalty. Flexible schedule and strong mathematical aptitude. Retail Sales Associate with more than 7 years in the retail industry. Areas of expertise include sales, customer relations and inventory management.
Fluent in Arabic & English
Motivated team player
Skilled problem solver
Active listening skills
Consistently meets sales goals
POS systems knowledge
stylist/ keyholderMay 2016 - Current Jo Malone LondonWashington, District of Columbia, United States
Recommended merchandise to customers based on their needs and preferences.
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
Greeted customers in a timely fashion while quickly determining their needs.
Responded to customer questions and requests in a prompt and efficient manner.
Engaged with customers in a sincere and friendly manner.
Completed all cleaning, stocking and organizing tasks in assigned sales area.
Built relationships with customers to increase likelihood of repeat business.
beauty advisorDec 2014 - May 2016 Saks Fifth AvenueMcLean, Virginia, United States
Stocked and replenished merchandise according to store merchandising layouts.
Priced merchandise, stocked shelves and took inventory of supplies.
Cleaned and organized the store, including the checkout desk and displays.
Alerted customers to upcoming sales events and promotions.
Identified potential shoplifters and alerted management.
Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
Handled all customer relations issues in a gracious manner and in accordance with company policies.
Welcomed customers into the store and helped them locate items.
Educated customers about the brand to incite excitement about the company's mission and values.
Followed up with over 75 customers each week to verify that they were satisfied with purchases.
Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
beauty specialistOct 2010 - Dec 2014 Macy'sArlington, Virginia, United States
Developed individualized, therapeutic skin-care programs.
Analyzed skin condition and made appropriate product recommendations.
Fostered a friendly, warm and exceptional customer experience.
Flexibly worked evenings and weekends to ensure proper coverage.
Associate of Science: Phlebotomy2014 Medtech Falls Church, VA
Bachelor of Science: Chemistry2005 Baghdad University Baghdad, Iraq
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Companies Worked For:
Jo Malone London
Saks Fifth Avenue
Job Titles Held:
Associate of Science : Phlebotomy 2014 Bachelor of Science : Chemistry 2005
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