Outgoing and people-oriented Hair Stylist/ Barber who effectively develops lasting professional relationships with clients. Has a passion for perfecting men's hair care needs and styles that suit each man .Stylist with excellent hand-eye coordination and superior knowledge of techniques, treatments and home hair care products..A stylist who is an excellent listener and communicator. Works hard to make each client's experience a positive one. A stylist that has exceeded in client retention at all places of employment ,maintaining over 95% retention of new and existing clients.
Outstanding customer service
High return rate
Previous Business Owner
Razor cutting expert
Achieved highest salon product sales three months in a row when working for Great Clips @ Jetton.
Expanded client base by 3 % through return clients.Retention percentage was 95%@ this salon.
Increased sales by 10% at Brookdale Great Clips in four months..
Retention rate was also in the high 80's and low 90's at this salon.
Stylist/Barber03/2016 to 06/2016 Shear ExcellenceCharlotte, NCPre-booked appointments to guarantee repeat business. Took all walk-ins and turned them into my regular clients. Became the go to for fades,high and tights and bald fades.expert in razor cutting and shaving, neck and face.Exhibited excellent customer service. Had a return rate of 98%.Politely answered the phone and scheduled appointments for clients.Developed new hair styling techniques using creativity and knowledge of trends.Following Christiano Renaldo ,David Beckham and others for trends and become an perfectionist in men's styling.Completed continuing education and training to stay up to date with new trends and techniques. Had more clients in three months than any stylists hired. Customer service is my passion and my drive.
Stylist02/2016 Sport ClipsCornelius, NC
Basically left Concord Mills location to be closer to home and work in an established store.
Assistant Manager11/2015 to 02/2016 Sport ClipsConcord, NC
Assistant Manager of brand new Sport Clips@ Concord Mills.
Leading employees through the five steps.
Completed manual and computerized scheduling, bookkeeping and inventory management procedures.
Mentored new staff to enhance salon development and increase productivity.
Created repeat business by developing long-term relationships with regular customers..
Lead Stylist05/2015 to 11/2015 Great ClipsCharlotte, NC
Started here when a friend of mine needed help.I started May 2nd at the beginning of a haircut sale, after six months of working I had increased the business by 10%.
I left this salon to go to Sport Clips as an Assistant Manager.
Stylist02/2014 to 05/2015 Great Clips @ Jetton VillageCornelius, NC
learned the basics on cutting men's hair This is one salon that I had 90% return customers.
September 1996 - 2012 Outback Steakhouse BBI INC..
Certified Trainer 09/1996 to 12/2012 Outback BBI INCMattherws, NCDeveloped and maintained exceptional customer service standards. Ensured proper cleanliness was maintained in all areas of the bar and front of house. Performed checkouts of servers and bartenders to ensure that all tickets were accounted for. Performed restaurant walk-throughs to gauge excellent service quality.Processed cash, credit card and voucher payments. Became a corporate bar trainer ,traveled and opened thirty-nine Outbacks in North and South Carolina. Employee in the two busiest OB's ,Southern Pines and Columbia ,where i was also head bartender,employee of the month three times and Employee of the Year. Nominated to start MIT training .
Cosmeotology2013Pinnacle Institute of Cosmetology Mooresville, NC, USASanitation training, Haircutting and Chemical Services training, all services associated with achieving a cosmetology license. Graduated first in my class. Completed my hours and passed state board. Currently, twenty hours shy of a Barber License also.
Bachelor of Arts: Business Management/Marketing1997UNCCCharlotte, NC, USACoursework in Public Relations .Coursework in Marketing and Advertising. Public Relations coursework Social Media and Communications coursework Advanced coursework in Business Administration .Graduated with a 3.2 GPA. Received a Bachelors Degree in Business Management/Marketing.Became Corporate trainer for Outback after graduating.
1994CPCCCharlotte, NC, USA
Advanced coursework in Business Administration.Completed general education classes and transferd to UNCC
Highest GPA in Cosmetology school
Highest grade on end of year business plan.
Natural leader and team player
Experienced in straight razor.
Trained in all ares of cutting men's hair and face
Customer service for over 20 years
Placed 5th in the nation with creation,development and execution of a Business model, including direct sales, future cash flow liabilities, marketing,management,employee compensation,rent, all aspects from the ground up of starting a business.