STUDIO OWNER, DIRECTOR, YOGA/MEDITATION INSTRUCTOR AND PANGEA ORGANICS INDEPENDENT BUSINESS OWNER
To contribute to the overall success of your organization through utilizing my professional experience in the hospitality and wellness industries. PROFFESSIONAL SUMMARY: Superior customer service and management skills Attention to detail and standards Strive to exceed client expectations Ensure consistent service and quality is delivered.
Studio E2 YogaOctober 2009 to CurrentStudio Owner, Director, Yoga/Meditation Instructor and Pangea Organics Independent Business Owner Santa Fe, NMOversee Studio revenue, implement sales goals, and budget; analyze financial reports and create strategic responses; Create and execute marketing plan based on new clients, client retention and loyalty; Develop and sustain a strong culture and community within the studio; Keep up with industry trends; Complete payroll, deposits and business reports; Strategically schedule weekly classes; Maintain web-site; Hire, train and terminate yoga instructors; Teach all levels, weekly, public and private yoga/meditation classes with personal attention and detailed, safe instruction; continually create an environment where students can experience personal growth and positive change; Lead local and international Yoga Workshops and Retreats;
Spandarama and BodySeptember 2001 to October 2009Yoga Instructor Santa Fe, NMTaught weekly yoga classes for beginner, intermediate level and prenatal.
Four Seasons HotelFebruary 1988 to May 2000Front Desk Manager Austin, TXPromoted from Director of Guest Services. Responsibilities: hiring, supervising, training and terminating front desk staff and Assistant Front Desk Managers, conducting performance reviews, ensuring adherence to service standards, maintaining labor standard, developing departmental systems, policies and procedures to ensure efficiency and guest satisfaction, overseeing cross training with other departments, coordinating and overseeing VIPS' arrival, stay and departure, handling guest complaints in a timely and satisfactory manner, daily yield management of room inventory, blocking guest rooms, conducting daily inspection of rooms, grounds and services, proficiency in property management system and Ving Card System. Buyer and Manager of Hotel Gift Shop - Responsibilities: preparing budget, establishing vendors, attending markets, selecting, ordering, receiving and displaying merchandise, implementing inventory control systems, programming point - of-sale, determining price points, managing floor staff. Director of Guest Services - Promoted from Front Desk Assistant Manager. Responsibilities: managing Concierge and Bell Staff, developing and implementing systems to ensure accurate, consistent and efficient performance of department in accommodating guests' requests. Front Desk Assistant Manager - Responsibilities: supervising Front Desk Staff, overseeing arrival and departure process for all guests, preparing biweekly payroll, preparing activity reports for high volume periods in hotel, tracking of guests' preferences and incentive programs for front desk agents.
Joan and David Clothing and ShoesJanuary 1988 to February 1997Catering and Conference Services Manager Santa Fe San Francisco, NM CAResponsibilities: assisting customers, supervising floor staff, preparing daily deposits, accounting reports, maintaining week and month ending sales log, preparing weekly payroll, inventory stock searches, submitting sales reports to regional manager and corporate headquarters. Promoted from Front Desk Clerk. Responsibilities: overseeing operations of Front Desk, Concierge and PBX Departments, facilitating arrival and departure process for all guests, processing guests' payment; providing information to guests about resort and Santa Fe area; accommodating and coordinating guests' requests for personal and business needs including but, not limited to dining reservations, event tickets, tours, recreational activities, shopping excursions, transportation; receiving, storing and ensuring timely delivery of guest luggage; Monitor cleanliness and appearance of all public and guest areas; City Club Administrator (private membership for Santa Fe residents entitling use of hotel facilities.) Promoted from Assistant to Director of Food and Beverage. Responsibilities: marketing, booking, planning and overseeing corporate and social events - both internal and external, preparing contracts, booking services with vendors and preparing event function orders to coordinate interdepartmental duties; ensured successful operation of catering functions; managed labor cost, food cost, oversaw event set up, execution and clean-up. Assistant Director of Food and Beverage - Promoted from Hostess in Big Four Restaurant. Responsibilities: hiring, supervising, training, scheduling, issuing disciplinary action and termination of Big Four Restaurant bartenders, buss staff, hostesses and Hotel Room Service waiters, phone operators and dishwashers.
University of Texas at AustinBachelor of Arts: Art HistoryAustin, Texas, USUniversity of Texas at Austin Bachelor of Arts - December 1988, Major: Art History Honors: President's List Spring 1988; Dean's List Fall 1987 and 1988
Boston UniversityBritish Art and ArchitectureLondon, UKBoston University - Internship, London England Summer 1998 - British Art and Architecture ASB Art Gallery Intern
Instituto de AllendeIntermediate SpanishSan Miguel de Allende, MXInstituto de Allende, San Miguel de Allende, Mexico 10/1996 - 12/1996 Intermediate Spanish
Front Office Manager - Promoted from Front Desk Clerk. Responsibilities: overseeing operations of Front Desk, Concierge and PBX Departments, facilitating arrival and departure process for all guests, processing guests' payment; providing information to guests about resort and Santa Fe area; accommodating and coordinating guests' requests for personal and business needs including but, not limited to dining reservations, event tickets, tours, recreational activities, shopping excursions, transportation; receiving, storing and ensuring timely delivery of guest luggage; Monitor cleanliness and appearance of all public and guest areas; City Club Administrator (private membership for Santa Fe residents entitling use
Honors: President's List Spring 1988; Dean's List Fall 1987 and 1988