Seeking a position within a progressive organization that desires a competent professional with an extensive background in financial services, collections, and customer service. Where I can utilize my relationship building skills and collection experience to increase profitability and have the potential to grow within the company.
Recognized as a Top Performer in collections since completing collection training in one of the largest financial institutions in America; managed and led collection department to have the lowest A/R throughout all campuses; supervised and led up to 30 employees; developed, streamlined, and secured new Student Accounts department; created forms to assist in a timely and accurate method of approval of loans; assisted in developing policy and procedure; and promoted throughout work history including meritorious promotions throughout military employment
Self-starter who works well in a team environment and with minimal supervision. Outstanding problem solver who has excellent analytic and time management skills and always strives to do the right thing while upholding policy and procedure. Microsoft Office software which includes Word and Excel. Other software skills include ICAF, CRM, PaymentTec, several skip tools, Web Phone, Right Now, Image Now, OSS, ProSam, CampusVue, SAS, BANNER, Optidoc, NSLDS, and proficient in 10-key by touch. Knowledgeable in PeopleSoft and St Director.
Certificate of Achievement 98.31% 1st Quarter 2013; Commitment to Excellence 95.38% 1st Quarter 2013; Award Certificate for zero VSCE/Compliance Errors 1st and 2nd Quarters 2013; "Getting it Right" Customer Experience 2013, Commitment to Excellence 87.71% 3rd Quarter 2013; Gold Star Service Excellence Award 4th Quarter 2013; Silver Star Service Excellence Award September 2013; Personal Letter from Sandra Broderick, Operations Executive recognizing an excellent customer experience; Certificate of Achievement 98.22% 1st Quarter 2014
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