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Student Loan Counselor Resume Example

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STUDENT LOAN COUNSELOR
Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team. Pursuing outstanding citizenship with high standards and morals. Successfully maintained 5C security clearance. Finance and business administration is my ultimate goal for my career.

Skills
  • First Aid/CPR
  • Planning and coordination
  • RFI Scanners
  • Relationship development
  • Team building
  • Process improvement
  • Communications
  • Organization
  • Problem resolution
  • Customer service
  • Operational improvement
  • Team management
  • Credit card payment processing
  • Product organization
  • Problem-solving abilities
  • Business development understanding
  • Data evaluation
  • Senior leadership support
  • Active listening
  • High-energy attitude
  • Call center experience
  • Sales expertise
  • Customer relations
  • Inbound and outbound calling
Experience
Student Loan Counselor|Company Name - City, State|11/2019 - 04/2020
  • Listened carefully to customer complaints and ensured swift and effective resolution by taking appropriate action.
  • Improved operations by working with team members and customers to find workable solutions.
  • Achieved cost-savings by developing functional solutions to financial problems.
  • Answered over a hundred calls per day to assist customer questions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Earned reputation for good attendance and hard work.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Reviewed account and service histories to identify trends and issues.
  • Educated customers on special pricing opportunities and company offerings.
Retail Sales Consultant|Company Name - City, State|08/2018 - 10/2019
  • Identified the demand for service offerings through needs assessments.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Managed deposits, financial transactions, and business inventory.
  • Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Assessed conflicts and identified solutions for clients promptly.
  • Delegated tasks to specific employees based on individual knowledge and strengths.
  • Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
Nursing Assistant|Company Name - City, State|09/2015 - 04/2018
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
  • Documented patient intake and dietary requirements and assisted with feeding.
  • Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Managed supplies and restocked inventory to ensure optimal availability for patient care.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
  • Provided daily living activities to patients by serving meals, feeding, ambulating and turning over and positioning patients.
  • Provided wound care and dressing changes.
  • Collaborated with interdisciplinary teams to carry out doctor orders and treatment care plans.
Education and Training
Hallsville High School||City, State|05/2015High School Diploma
Columbia Area Career Center||City, State|05/2015Certificate : Nursing
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Resume Overview

School Attended

  • Hallsville High School
  • Columbia Area Career Center

Job Titles Held:

  • Student Loan Counselor
  • Retail Sales Consultant
  • Nursing Assistant

Degrees

  • High School Diploma
    Certificate : Nursing

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