Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Flexible and motivated young individual with varied experience in the industry of Informational Technology. Also, strong background in business and healthcare. People-oriented, open-minded, and articulate in dealing with management and works well in teams. Natural leader, self-motivated, independent, competitive with strong decision-making skills.
Core Qualifications
Excellent problem-solving skills (5 years)
Team player (8 years)
Experience with Java (2 years)
JavaScripting (2 years)
HTML5 (3 years)
Servers (3 years)
Website and portal monitoring ( 5 years)
IT Security best practices(2 years)
System upgrades(3 years)
Data backup and retrieval(5 years)
Documentation (8years)
SQL database systems(2 years)
MySQL (2 years)
Microsoft SharePoint(3 years)
Mac OS (3 years
Windows 7(8 years)
Windows Server2008(8 years)
Microsoft Exchange 2013(8 years)
Microsoft Word 2013 (5 years)
Microsoft Excel 2013(5 years)
Microsoft PowerPoint 2013(5 years)
Personal Information
Well-spoken, outgoing, friendly, sociable, excellent verbal and written communication skills. Willing to listen and follow instructions well. Fast learner and adapts to environmental changes fast.
Experience
08/2012 to PresentStudent Loan CounselorEcmc Group | Alexandria, VA,
Perform outbound calling campaigns to help students avoid defaulting on federal loans.
Responsible for grace counseling and one-on-one delinquency counseling with clients.
Cooperate with quality assurance in all review and process refinement activities.
Verify accuracy of data with loan services and the Department of Education resources.
01/2010 to 01/2012Senior Technical Support Tier IINorthland Laboratories | Oak Lawn, IL,
Undertook technical support for iPad, iPod, and iMac Call Center for customer services (inbound/outbound calls) Gained software and hardware knowledge Tested devices for default and glitches Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access Identified and corrected performance issues Ensured proper installation of cables, operating systems and software Trained users in the proper use of hardware or software Ensured proper release and maintenance of all systems.
05/2008 to 09/2008Lab AssistantValvoline Inc. | Olive Branch, MS,
Sorted medical supplies and shipments for the correct department Gained knowledge of medical terminology Maintained accurate records of patient care, condition, progress and concerns Maintained a clean, healthy and safe environment Responsible for scanning and uploading of records into database Entered numerical data into database in a timely and accurate manner.
01/2004 to 01/2008Computer TechnicianIBM | City, STATE,
Built computer monitors (about 20 monitors a day) Met company standards by assembling a variety of computer parts Installed software and operating systems on 20 company computers per day Restored data, operating systems, files, documents and drivers Trained both internal and off-site users in repairing and resolving recruiting issues Resolved computer hardware and software, printing, installation, word processing and email and operating systems issues Ordered necessary supplies and parts to repair malfunctioning hardware.
Education
Expected in January 2016Bachelor of Science | Informational TechnologySaint Mary's University, Minneapolis, MinnesotaGPA: Informational Technology
Expected in Gained skills from advanced coursework in internet and network security
*Understood the value of data and database management systems
*Took course work including:
* Enterprise Architecture Fundamentals | , , GPA:
Expected in June 2004High School Diploma | John Marshall Senior High School, Rochester, MinnesotaGPA:
Professional Affiliations
Interests
Intramural soccer and basketball, as well as, coaching basketball and soccer
*Volunteer work with clients who have disabilities
*Traveling and sightseeing with clients
Languages
Ability to speak and write Arabic and English with proficiency
Skills
Arabic, backup, cables, Call Center, computer hardware, hardware, counseling, clients, customer services, database, database management, Documentation, drivers, email, English, fast, HTML5, iMac, Java (2, JavaScripting, Mac OS, medical terminology, access, Microsoft Excel, Microsoft Exchange, Microsoft PowerPoint, Microsoft SharePoint, Windows 7, Microsoft Word, monitors, MySQL, Enterprise, network security, operating systems, patient care, policies, problem-solving skills, progress, quality assurance, Fast learner, recruiting, repairing, scanning, Servers, SQL, Team player, technical support, upgrades, Website, Windows Server, word processing, written communication skills
Additional Information
Interests
*Intramural soccer and basketball, as well as, coaching basketball and soccer
*Volunteer work with clients who have disabilities
*Traveling and sightseeing with clients
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School Attended
Saint Mary's University
John Marshall Senior High School
Job Titles Held:
Student Loan Counselor
Senior Technical Support Tier II
Lab Assistant
Computer Technician
Degrees
Bachelor of Science
Gained skills from advanced coursework in internet and network security
*Understood the value of data and database management systems
*Took course work including:
* Enterprise Architecture Fundamentals
