Comfortable working with a diverse customer base
*Effective at conveying information regarding course selection, policies and procedures
*Attentive to details and consistently meets deadline
*Recognized as a self-motivated, versatile, and a dependable employee
*Extensive experience in customer service
Student Life Publicity Specialist04/2007 to CurrentCOLLIN COUNTY COMMUNITY COLLEGE DISTRICTFRISCO, TX
Creatively develop, coordinate, promote, implement, and evaluate Student Life special programs/events district-wide.
Programs include educational, social, cultural, leadership, and civic oriented activities.
Collaborate in the planning, marketing, and operation of Student Life sponsored theme weeks including: Welcome Week, Safe Break Week, Diversity Awareness, and Stress Free Week.
Coordinate publicity for the Student Life office; produce publications and promotional items from design to finished product, including graphics, editing and developing print specifications.
Coordinate ordering of services and program specialty items (i.e.
novelties, t-shirts, etc.).
Oversee "Programming" budget of $75,000.
Supervision of the Student Life Office including: overseeing the Cougar Den (recreation center), postings, lost and found, and assisting students with interpreting the rules and regulations in regards to accessing Student Life areas.
Supervision of student assistants to include interviewing, onboarding & training, scheduling, time-off requests, and accountability.
Involved in district-wide committees (Dignity Initiative, Veteran's Week, Rockin' the Ridge, Earth Day).
Initiate and negotiate contracts with outside vendors for programmatic efforts.
Create and actively maintain the Student Life Homepage.
Develop program and staff meeting agendas.
Create and implement short and long-term goals for use in program assessment, learning outcomes, and strategic planning.
Maintain relationships with Collin College departments, Collin College vendors, outside constituents and peer institutions.
Provide technical support of ID equipment and security of student records.
Assist with the daily production of college ID program at Preston Ridge Campus.
Routinely review the Student Life Procedures Manual (SLPM) ensuring information is consistent with approved District policies.
Review and approve co-curricular involvement as requested by students for Co-Curricular Transcripts.
Administration of campus engagement network, OrgSync.
Student Life Assistant I01/2006 to 04/2007
Utilized Microsoft and Adobe programs to create and update SOPM (Student Organizations Procedures Manual), Student Assistant Training Manuals, brochures, as well as other office documents.
Maintained Excel spreadsheets and Access database for budget and events/Lost & Found, respectively.
Created electronic files for documents.
Served as a student member on the Student Activity Fee Advisory Committee (SAFAC).
Assisted in supervision of 10 Student Assistants.
Student Assistant/FWS01/2005 to 01/2006
Created Student/Faculty ID's.
Maintained bulletin boards and easels around campus.
Answered phones and directed calls.
Greeting customers and answered inquires.
Associate Technician04/2003 to 12/2003ADECCO TECHNICAL / VERIZON WIRELESSHOUSTON, TX
Provided telephonic and/or electronic Technical Support for customers who use wireless data products and services.
Services supported include CDPD, Circuit Switched Data, SMS, 1xrtt, Picture Messaging, Mobile Web, PTT, Mobile IP, Mobile Office, BREW, 1x-EVDO.
Investigated and resolved wireless computer software and hardware communication problems of users, and answered client's inquiries via telephone concerning the use of computer hardware and software.
Troubleshot call-processing problems pertaining to, but not limited to, translations, TCP/IP, and telecommunication facilities, phone manufacturing, and any other mobile communication problems.
Configured, troubleshot, and provided technical support for PC's, Laptops, Palm Organizers, Windows CE devices, wireless modems, and POS terminals to connect to the Internet/Intranet and ISP's using such technologies as circuit switch, CDMA, 1xRTT and CDPD.
Education and Training
Masters of Arts: Higher Education AdministrationDecember 2015Sam Houston State UniversityHuntsville, TXHigher Education Administration
Bachelors of Applied Arts and SciencesMay 2011University of North TexasDenton, TX
Volunteer and Community Resource Management
Associates of Applied Science: Business ManagementMay 2007Collin County Community CollegePlano, TXBusiness Management
Masters of Arts : Higher Education Administration December 2015 Academic Advising Bachelors of Applied Arts and Sciences May 2011 Volunteer and Community Resource Management Associates of Applied Science : Business Management May 2007
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