Store Team Leader resume example with 9+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Results-driven retail management professional determined to exceed company sales goals. Successful at developing and training a seventy person team, establishing customer service goals and maintaining optimum inventory . Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

  • Team leadership and coaching
  • Maximizing profitability
  • Relationship building and management
  • Operations
  • Goals and performance
  • Staff management
  • Staff training and development
  • Strategic thinker
Work History
Store Team Leader, 02/2019 to Current
Whole FoodsRydal, PA,
  • Applied performance data to evaluate and improve operations, target to current business conditions and forecast needs.
  • Leads the management team through effective implementation of all AEO performance management tools and processes (IDP, MPI, Success Factors, MDP, etc.)
  • Leads productive weekly leadership meetings that align with and drive the business strategy.
  • I act as the leader on duty and consistently model the brand customer service standards and Customer First selling behaviors.
  • I teach, train and coach the store management team through successful completion of MDP to develop future leaders for the company.
  • I consistently assess and provide ongoing performance feedback on LOD skills, job accountabilities and Success Factors through real-time coaching, scheduled touchbases, individual development planning and the performance review process.
  • I recognize and properly resolve customer and performance issues; communicate high priority issues to the District Team Leader in a timely manner and collaborate to develop a plan for resolution to minimize risk.
  • I create and manage the execution of the store business plan to drives KPI results and maximizes business opportunities to include CRM, Loyalty and technology.
  • I build customer loyalty through in-store experience, utilization of social media and email capture.
  • I analyze reporting and daily sales trends to make real-time strategic business decisions to drive results.
  • I manage the controllable components of the P&L to achieve all store financial and expense targets.
  • I ensure the store meets payroll goals through the evaluation of store sales on a daily basis using payroll reports and tools; make scheduling adjustments to meet needs of the business.
  • I supervise the efficient and productive handling of all merchandise including shipment receipt and processing, floorsets, markdown optimization and replenishment systems while maintaining backroom Standard Operating Procedures (SOP).
  • I ensure store audit compliance and shrink results meet company loss prevention standards.
  • I generate and analyze merchandise reports and direct brand appropriate merchandising moves to maximize presentation and drive sales.
  • I managed and partnered with Maintenance and Operations on all necessary planning to meet deadlines related to development and tactical execution for Store 2586, Store 2585, Store 2581, and Store 2894's construction.
Department Manager, 02/2016 to 02/2019
Mcdonald'sDearborn, MI,
  • I was the Men's Department supporting DM for Store 642 in which I helped the home DM set up his department and provided solutions to any challenges he encountered.
  • I was the COR Lead for Store 578 in which I was able to successfully set up the OH office, the meeting room, and prepare the store for grand opening by register training the home staff and prepping the registers as per store operations.
  • I was the Ladies' Department supporting DM for Store 609 in which I helped the home DM set up her department and provided solutions to any challenges she encountered.
  • I helped oversee Store 609's Overhead Assessment Center in which I assisted in identifying Department Managers, Supervisors, and Visuals now in role.
  • I have been a management coach for two years allowing me to successfully train and develop current DM's in role.
  • I was able to support Store 318 during Designer Launch 2016: Kenzo in which I assisted the Visual Manager by prepping the Ladies Department for launch.
  • I participated in Store 552's Open House which included executing phone screens,1st interviews, and job offers.
  • I participated in Store 514's Open House which included executing phone screens,1st interviews, and job offers.
  • I have provided support to multiple stores in my district (Store 350, 464, & 372) by phone screening potential candidates in order to comply with BCE.
  • I was able to participate in the Taleo Testing Project.
  • I organize and distribute the work of my staff, while setting priorities and keeping an overview of the tasks to be accomplished in accordance with the Store Manager.
  • I manage, recruit, on board, train, develop and provide succession planning for the staff in the store in partnership with the Store Manager.
  • I assist the Store Manager in maintaining an overview of all Employee Relations responsibilities in the store to ensure a positive work environment.
  • I assist my Store Manager in establishing and overseeing sales and cost plans,budgets and variable costs for departments; and I work with comparable sales to last year, sales to budget and future sales trends to maximize profitability.
  • I ensure garment presentation, making sure that garment level and visual standards within the department are presented according to H&M's expectations.
Manager of Service & Training, 11/2013 to 02/2016
Silverspot CinemasBrookfield, WI,
  • Managed and measured progress and results against key targets.
  • Analyze training needs to develop new training programs or modify and improve existing programs.
  • Plan, develop, and provide training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops.
  • Conduct orientation sessions and arrange on-the-job training for new hires.
  • Confer with management and conduct surveys to identify training needs based on projected production processes, changes, and other factors.
  • Develop and organize training manuals, multimedia visual aids, and other educational materials.
  • Educated and provided feedback to associates on driving sales through service standards, product knowledge, store presentation, and replenishment.
  • Managed and measured results through creating short-term plans and long-term strategies, processes and events that ensure a positive in-store experience for both our store team and customers.
  • Generated and analyzed the customer survey and served as a partner in the execution of any action plans to enhance the customer's in-store experience.
  • Created and implemented initiatives to improve employee engagement.
  • Directed job fairs to bring in local talent for long term and seasonal positions.
  • Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations.
Assistant Manager, 10/2011 to 11/2013
  • Achieved store shrink goals and maintain all operational standards to secure theassets of the store's physical location.
  • Have strong visual merchandising skills in order to max imize our store's KPI's toLY.
  • Lead and inspire a customer service culture by recognizing and rewarding my team, as well as building effective relationships with peers and upper management partners.
  • Drive key performance indicators through the following responsibilities: Leadership, People Development, and Visual Merchandising.
  • Train and develop sales team in all areas of job responsibility including but notlimited to our sales associates, stock associates, store leads, and managementteam.
  • I recognize performance issues in a timely manner and partner with my StoreManager to develop action plans for resolution.
  • I ensure that all visual directives are executed seamlessly and within scheduledtime frame and allotted payroll budget.
  • I direct and execute strategic, brand appropriate merchandising to maximize sales and presentation standards.
Bachelor of Science: Business Administration And Management, Expected in 05/2014

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Job Titles Held:

  • Store Team Leader
  • Department Manager
  • Manager of Service & Training
  • Assistant Manager


  • Bachelor of Science

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