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store team leader resume example with 9+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Motivated professional offering an associates degree in accounting. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines.

Skills
  • Computer Proficiency and Microsoft Office
  • Adaptable and Flexible
  • Excellent Written and Verbal Communication
  • Attention to Detail
  • Building Customer Relationships and Loyalty
  • Strong Communication and Interpersonal Skills
  • Time Management
  • Decision Making
  • Honest and Dependable
Experience
12/2019 to Current Store Team Leader Jbs Usa | Council Bluffs, IA,
  • Reinforced customer service behaviors through accountability, recognition and praise.
  • Maintained efficient team operations by coordinating effective schedules and employee work assignments.
  • Promoted store brand, mission and values to employees and customers to maintain ideal store atmosphere.
  • Delivered exceptional customer team by selecting, training and developing store personnel.
  • Executed best-in-class sales and service strategies to deliver on sales, profit and service targets.
  • Protected store inventory and company assets with sound security and loss prevention strategies.
  • Managed payroll and scheduling to optimize sales and customer experience within budget requirements.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Assisted senior leadership in planning and implementing strategies to attract customers.
05/2017 to 07/2023 Shift Supervisor Packaging Corporation Of America | Portland, OR,
  • Completed opening and closing duties to facilitate business operations.
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Resolved customer complaints and reported issues to senior management.
  • Collaborated with team members to improve performance and implement training updates.
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Reinforced rules to promote superior employee performance.
  • Cultivated performance-based and collaborative culture by recognizing achievements and excellent teamwork.
  • Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
07/2017 to 12/2019 Assistant Store Team Leader Earth Fare, Inc | Canton, MI,
  • Reinforced customer service behaviors through accountability, recognition and praise.
  • Maintained efficient team operations by coordinating effective schedules and employee work assignments.
  • Provided value to customers by delivering friendly in-store and curbside shopping experiences.
  • Promoted store brand, mission and values to employees and customers to maintain ideal store atmosphere.
  • Liaised with store management to plan and implement strategies to attract customers.
  • Greeted customers to determine wants or needs.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Answered store and merchandise questions and led customers to wanted items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Computed purchases and received and processed cash or credit payment.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Exchanged merchandise for customers and accepted returns.
  • Maintained records related to sales for store management.
08/2013 to 05/2017 Cashier Wegmans Food Markets, Inc. | Amherst, NY,
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Answered customer questions and provided store information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Processed refunds for worn, damaged and broken merchandise.
  • Stocked shelves with new merchandise and checked for outdated or damaged items.
  • Replenished items to maintain stock availability.
  • Faced products on shelves and displays to meet company policies.
Education and Training
Expected in 12/2023 to to Associate of Applied Science | Accounting Niagara County Community College, Sanborn, NY GPA:
  • 3.16 GPA
Expected in 05/2022 to to Certification | Accounting Technician Erie Community College, Buffalo, NY GPA:
  • Fall Semester, 2021 - Dean's List
  • Spring Semester, 2021 - Dean's List
  • 3.7 GPA
  • Graduated cum laude

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Resume Overview

School Attended

  • Niagara County Community College
  • Erie Community College

Job Titles Held:

  • Store Team Leader
  • Shift Supervisor
  • Assistant Store Team Leader
  • Cashier

Degrees

  • Associate of Applied Science
  • Certification

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