LiveCareer-Resume

store support team leader resume example with 5+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Award-winning, creative, solution oriented Team Leader offering 13-year background in customer service, team-building, and project management. Client-focused individual with a proven record of driving sales growth through the development, implementation, and standardization of responsive customer experience strategies. Articulate communicator skillful in building authentic relationships with clients and team members .

Accomplishments

Integration of Amazon Prime Now grocery delivery operations grossing over $1.5 Million in weekly sales

Served on the Whole Foods Market Southern Pacific Regional Customer Experience Work Group, establishing updated customer experience standards across the region

Featured leader for Whole Foods Market Leadership Principles Career Development program

Whole Foods Market Southern Pacific Regional Team Member of the Year | 2017

Led Store Support team at Whole Foods Market DTLA to an award winning and record breaking opening

Skills
  • Project Management
  • Project planning and development
  • Process and procedure development
  • Project Estimation and Bidding
  • Schedule Management
  • Content Development
  • Client Relations
  • Strong graphic and visual sense
  • Microsoft Office Suite
  • Adobe Photoshop
Work History
04/2021 to Current
Website Project Manager Whole Foods , , Los Angeles, CA
  • Successfully completed and launched over 125 website projects.
  • Incorporated SEO techniques to verify maximal site exposure to search engine robots and crawlers.
  • Collaborated with business development personnel to verify compliance with customer requirements.
  • Closely collaborated with project members to identify and quickly address problems.
  • Maintained project schedules by managing timelines and making proactive adjustments.
  • Planned and arranged meetings with external organizations and individuals, enabling parties to meet and discuss project progress.
  • Managed and motivated project teams to promote collaboration and keep members on-task and productive.
  • Investigated and corrected or escalated project problems.
  • Gathered requirements, defined scopes, allocated resources, and established schedules meeting or exceeding project demands.
  • Communicated with Content, Design, and Development team members to keep projects on schedule.
  • Identified innovative and automated approaches to routine tasks, making suggestions that were widely received.
  • Managed a minimum of 100 projects each year while maintaining adherence to budget, schedule, and scope requirements.
  • Created consistent structural input format to maintain site continuity by authoring and implementing best practices for designers and content providers
  • Completed analysis and design phases of systems development life cycle (SDLC)
10/2015 to 04/2021
Store Support Team Leader Barracuda Networks Trenton, NJ,
  • Recruited, managed and motivated 85-member retail team processing $1.5 million in weekly sales
  • Led and developed management team of 10
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and superior communication skills
  • Contributed to development, planning and completion of project initiatives
  • Oversaw employee performance, corrected problems and increased efficiency contributing to over 50% sales growth in 2 years
09/2017 to 12/2017
Website Project Manager Viacomcbs Inc. , ,
  • Enforced alignment of project strategy with business objectives and made modifications to promote efficient project completion
  • Collected and responded to user feedback through iterative improvements to site content
  • Completed all assignments ahead of deadline
  • Completed all phases of the system development life cycle (SDLC), including analysis, design, development, testing, and support
  • Built reporting systems to keep customers and management updated and informed
  • Investigated and corrected or escalated project problems
02/2016 to 12/2017
Video Producer Company Name , ,
  • Successfully delivered 9 projects on-time and under budget
  • Developed brand content by pitching ideas, developing concepts, producing online content and contributing to commercial spots
  • Oversaw logistical aspects from pre-production to post-production
  • Designed programming and created content to drive brand and marketing messaging in accordance with brand strategies
  • Scheduled shoots and set up filming by communicating with talent and crew
  • Streamlined processes to minimize production delays and achieve intended strategy
Education
Expected in to to
Bachelor of Fine Arts: Theatre Arts- Performance
University Of Idaho - Moscow, ID
GPA:
Expected in to to
Professional Program in Producing: Film Production
University Of California - Los Angeles - Los Angeles, CA
GPA:

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Resume Overview

School Attended

  • University Of Idaho
  • University Of California - Los Angeles

Job Titles Held:

  • Website Project Manager
  • Store Support Team Leader
  • Website Project Manager
  • Video Producer

Degrees

  • Bachelor of Fine Arts
  • Professional Program in Producing

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