store owner resume example with 11+ years of experience
JessicaClaire
Store Owner
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Professional Summary
Organized and dedicated Administrative Assistant & Sales Manager with experience that has a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Skills
Customer Support
Customer Retention
Customer Feedback
Data Entry
Self Starter
Independent Worker
Team Player
Multitasking
Attention to Detail
Time Management
Upbeat and Positive Personality
Driven & Determined
Work History
Store Owner, 04/2020 to Current Bay Home And Window – San Francisco, CA,
Answered daily emails and phone calls from customers to assess the needs ands concerns about their orders and proposed optimal solutions.
Adjusted business operations and used customer feedback to build rapport to and achieve customer loyalty.
Oversaw business budget planning and administration, accounting functions, and purchasing.
Processed daily order transactions, returns and financial reports in QuickBooks.
Provided financial management through preparation of bank deposits and settlement of sales, returns and transaction reports.
Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
Achieved sales goals and increased revenue and profits through productive strategy development.
Provided financial management through preparation of bank deposits and settlement of sales, returns and transaction reports.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Devised processes to boost long-term business success and increase profit levels.
Used marketing strategies such as paid advertising and email marketing to bring in and capture new customer business.
Enhanced product awareness by taking pictures of new and available product offerings and posting to company's website and social media accounts.
Input income and expense details into database to track business finances and address variances.
Created and monitored promotional approaches to increase sales and profit levels.
Reconciled daily sales, returns and financial reports in QuickBooks.
Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
Achieved sales goals and increased revenue and profits through productive strategy development.
Created visual content to advertise and market products.
Visually updated website with current trends, promotions and seasonal events that displays product to increase sales productivity.
Conducted target market research to scope out industry competition and identify advantageous trends.
Studied market to determine optimal pricing of products and services and to capitalize on emerging opportunities
Capitalized on social media platforms to increase market awareness.
Employed prompt decision-making and in-depth research to resolve issues.
Maintained updated knowledge of regulatory changes to adjust business operations accordingly.
Scheduling Coordinator, 05/2016 to 04/2019 Basis.Ed – Peoria, AZ,
Set and scheduled weekly appointments for customers to get annual elevator inspections.
Handled all incoming calls from customers and fulfilled their request.
Reviewed elevator inspection reports from technicians to be sent to DCRA to get compliance for customers and property management.
Prepared contracts and proposals for customers and subcontractors to perform jobs and services.
Purchased parts from suppliers and vendors for inspection service jobs.
Type up, faxed and emailed important official documents: inspection reports & certification to customers and management companies.
Worked with President to advertise and market to potential new customers and management companies to drive and grow new business.
Checked prices and calculated totals for accurate invoice processing.
Administrative Assistant, 04/2014 to 05/2016 Altice Usa Inc. – Bullhead City, AZ,
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Scheduled daily client appointments; fire alarm, sprinkler, and elevator inspections for the technicians work schedules.
Reviewed and wrote deficiencies from inspection reports to generate proposals for clients.
Maintained and updated weekly account analysis on spreadsheets and/or presentations.
Created and or updated contract inspections for new and existing clients.
Coordinated and managed all business and operational activities related to administration along with; filing, faxing, and scanning documents.
Received and validated Employee Invoices/Time Sheets for Payroll.
Retained and allocated vendor invoices, and remit payment for Accounts Payable.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Generated, sent and reconciled customer invoices through Quickbooks.
Purchased parts from suppliers and vendors for inspection and service work jobs.
Executed record filing system to improve document organization and management.
Sorted and distributed office mail and recorded incoming shipments for corporate records.
Retail Sales Manager, 10/2009 to 04/2014 Bebe Inc – City, STATE,
Answered customer phone calls about product questions with up-to-date knowledge of sales and store promotions.
Solved all customer inquiries with different strategies building customer rapport.
Scheduled customer appointments to drive sales and productivity.
Managed day-to-day staffing and handled scheduling for all store employees.
Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Submitted reports to senior management & the corporate offices to aid in business decision-making and planning.
Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
Kept orderly and accurate accounting records by monitoring sales documentation.
Trained team members in successful strategies to meet operational and sales targets.
Facilitated high volumes of cash, credit and gift card transactions, verifying cash drawer balance at end of each shift.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Recruited, interviewed and hired talented individuals bringing dynamic sales expertise to organization.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Submitted reports to senior management to aid in business decision-making and planning.
Maintained company's visual merchandise standards through general housekeeping and planograms.
Exceeded targets by building, directing and motivating high-performing sales team.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Tightened security around store to reduce shrink and alleviate theft.
Drafted shipment documentation and maintained accurate files.
Assisted in driving sales through targeted product presentation and merchandising.
Recruited and trained team members, as well as supported other departments with mentorship.
Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
Delivered in-depth information on product features so customers could make educated decisions before purchase.
Maintained company's visual merchandise standards through general housekeeping and planograms.
Education
Some College: Marketing, Expected in to University of Maryland - College Park - College Park, MD GPA:
High School Diploma: , Expected in 06/2005 to Parkdale High School - Riverdale, MD GPA:
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