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store manager assistant hub manager resume example with 13+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Driven, Goal Oriented Sales & Retail Management experience with over 20 years of excellent Customer Relations, resolving complex, resolving retention issues and handling Inventory Control. skilled at Improving Store operations, raising moral, training & developing new employees. Experience with outstanding Inventory control management, crushing sales goals and lowering budget cost. Unmatched history of raising Customer survey scores and earning continuous repeat business.

Skills
  • Retail, Sales, & Warehouse Mgmt.
  • Business, Leadership & Team-Development.
  • Skilled Negotiator and Deal Closer
  • Unmatched Customer Service
  • Isolate & Overcome Objections
  • Multitasking & Moral Building
  • Competitive & Goal Oriented
  • Retention Specialist
  • Communication & Engagement
  • Scheduling & Time Card Approvals
  • Certified Sales Trainer
  • Cold Calling & Prospecting
  • Loss Prevention training
  • Inventory Management (Shrink)
  • Forklift Certified
  • Shipping and Receiving experience
  • Microsoft office Proficiency.
  • High Energy, Enthusiastic & Determined to raise survey scores & building long lasting Customer- relationships.
Experience
Store Manager-Assistant Hub Manager, 03/2021 - 10/2021
Conmed Corporation Des Moines, IA,
  • Crossed-trained in every role to maximize operational knowledge.
  • Executed daily, weekly & monthly floor plan changes.
  • Handled departmental scheduling to maintain proper staffing.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Managed Inventory & shrink processes for corrective action planning to save costs.
  • Tracked monthly sales to generate reports for business development planning.
  • Managed cash intake with high accuracy & prepared daily bank
  • Deposits.
  • Successfully Managed Retail & Commercial business & provided top notch support & Customer satisfaction
Department Supervisor, 09/2020 - 02/2021
Lowes Home Improvment City, STATE,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and outstanding Customer service.
  • Constantly mentored staff on setting priorities, delivering strategies to be successful and to be the best version of themselves
  • Always stayed poised and calm while resolving customer retention.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Maintained high merchandising standards by building attractive displays and monitoring inventory levels & constantly worked down-stocking inventory.
  • Monitored sales performance through analysis of sales reports & handled all employee evaluations & reviews with character.
Sales Floor Manager/ Service Writer/ Consultant , 03/2008 - 04/2020
Bachman Auto Group City, STATE,
  • Greeted customers at arrival to build trust and value.
  • Performed needs analysis on what they were trying to achieve before providing customers with informative presentations to highlight benefits, test drive & overcome objections.
  • Skilled Negotiator & Sales Closer
  • Followed up with customers & previous buyer’s to earn repeat business & to get great reviews & raise customer Satisfaction scores
  • Concurred with customers; explaining needed repairs, provide cost & estimated repair time.
  • Allowed Customers time to discuss repairs, express concerns or resolve retention issues that may arise
  • Performed in liaison role between customer & service technician.
  • Collected payments & filed warranty claims after completion.
  • Follow-up with customers to see how there experience was so I could be more hopeful of good survey marks
  • Earned highest marks for satisfaction by providing exceptional care & service.
  • Truly understood Real-retention & how to deal with & overcome.
  • Assisted with training, development and mentoring of sales employees.
  • Coached Staff to overcome issues and quickly solve problems to close all Prospects 1st time in.
  • Increased sales on consistent basis by developing & maintaining key customer relationships.
  • Mentored newly hired Sales -Associates in proper customer service and negotiation techniques
  • Communicated sales goals & key performance indicators to employees so they could make the most out of every month.
Education and Training
Journeymen’s Card: Blueprint Reading, Machining, Welding, Tool Etc., Expected in 10/2001
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Louisville Machine, Tool & Die Vocation Program - Louisville, KY
GPA:
Status -
Training Complete Certificate : Auto Repair And Complete Rebuilds, Expected in 07/1999
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Southern Automotive Vocational School - Louisville, KY
GPA:
Status -

Automobile Technical Program designed to offer a alternative to College yet prepare you for a World of working in the Automotive industry. Not only routine maintenance but complete total disassembly and thorough rebuild Restoration.

High School Diploma: , Expected in 05/1998
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DeSales High School - Louisville, KY
GPA:
Status -

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Resume Overview

School Attended

  • Louisville Machine, Tool & Die Vocation Program
  • Southern Automotive Vocational School
  • DeSales High School

Job Titles Held:

  • Store Manager-Assistant Hub Manager
  • Department Supervisor
  • Sales Floor Manager/ Service Writer/ Consultant

Degrees

  • Journeymen’s Card
  • Training Complete Certificate
  • High School Diploma

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