Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Experienced in Customer satisfaction for over 20 plus years, I am successful in driving results by utilizing my skills to build relationships with my loyal customers. I have delivered results and ran stores from 6 million to 13 Million dollars and have lead teams of 40 to 120 associates.

I am dedicated and personable with my team, I create positive work environment as a leader in order to drive results, satisfy customers and drive growth within my team. I would like an opportunity to learn, utilize my skills and strong work ethic to grow within the company.

  • 100% Customer Service
  • Problem Solving and Listening
  • Leadership - Drive for Results
  • Strong decision making
  • Works well under pressure, calm, patient
  • Adaptable and people person
  • Creative merchandising
  • Training, coaching and teaching
  • Planning and communication
  • Good written and verbal communication
  • MS Office (Word, Excel, Outlook)
  • Google Drive (Docs, Sheets, Forms)
  • Spreadsheets (Excel)
  • Email (mail merge, filters, folders, rules Etc)
  • Oracle
  • Kronos
11/2011 to Current Store Manager 2018- Present /Assistant Store Manager The Tjx Companies, Inc. | Framingham, MA,
  • Lead 2 assistant managers and direct 50 plus associates, while managing and maintaining overall store accountability.
  • Recruits, interviews and hire associates, recommends the hiring of assistant store managers and ensures sustainable talent pool.
  • Evaluates associates and management performance, recognizing associates through coaching, reward and discipline.
  • Prepares and conducts assistant store managers evaluations, reviews and calibrates all store associate evaluations.
  • Coaches, trains and develop assistant store managers, sets clear goals and ask for their input. Hold them accountable for meeting their responsibilities and objectives.
  • Collaborates with assistant store managers to identify store sales and business needs opportunities, jointly develops action plans and ensures their execution.
  • Collaborate with Merchandise assistant store managers to drive sales using entrepreneurial methods to maintain awareness of current fashions and market trends.
  • Ensure merchandise presentation philosophies are understood and maintained.
  • Empowers and supports assistant store managers to assign associates work ensuring operational goals are met.
  • Oversees scheduling of store management and associates to meet the needs of the business.
  • Ensures adherence to store payroll budgets, analyzes actual store payroll and controllable expenses against budget and make appropriate adjustments.
  • Accountable for financial operations within the store (Payroll, markdowns, compliance, cash control, petty cash, Key performance indicators Etc). Ensures accuracy, mitigates risk and makes continual recommendations for operational improvements.
  • Reviews and analyzes operational reports and audits results with assistant store managers. Jointly develops action plans and ensures their execution.
  • Oversees all functions related to opening and closing the store, store maintenance and works with assistant store managers and facilities to maintain structure of building.
  • Promotes and seeks input from assistant store managers on opportunities to drive customer experience programs, TJX rewards and loyalty programs.
  • Exercises discretion regarding customers experience policies where appropriate to satisfy customers, maintains and support the company culture and values.
  • Facilitates open communication among associates and management to build trust and effective teams.
  • Collaborate with assistant store managers to establish and maintain positive associate relations environment, address associate complaints and ensure all associates and customers are treated with dignity and respect.
  • Identifies, evaluates and resolves customer, associates and management issues.
  • Communicates with all levels of field management and home office through effective listening skills and inquiry.
  • Work with and makes recommendations regarding partnerships with community based organizations and charities.
  • Ensures adherence to proper inventory control standards to minimize shrink.
  • Collaborates with loss prevention on physical security measures and ensures that all shrink reduction programs are effectively communicated, implemented, and reinforced.
  • Monitors compliance with labor, employment and safety regulations and practices, continually seeks out and acts on areas in need of improvements.
  • Ensures the health, safety and security of all employees by following all policies and procedures.
  • Special projects as assigned.
  • Opened 4 new stores, Operational and merchandising, trained and hired all new associates.
03/2003 to 10/2008 Key Carrier/Merchandise Coordinator Sprouts Farmers Market | Naples, FL,
  • Role models exceptional customer service
  • Creates a positive internal and external customer experience
  • Promotes a culture of honesty and integrity; maintains confidentiality
  • Acts as Manager on Duty in adherence with company policy and procedure
  • Ensures store team executes tasks and daily activities in accordance with store plan; reprioritizes as needed
  • Addresses immediate customer service issues and provides appropriate coaching to Associates
  • Exercises discretion regarding customer service policies in order to satisfy customers
  • Maintains proper Associate coverage in service areas for a positive customer experience
  • Ensures Associates adhere to all operational procedures
  • Ensures opening/closing procedures are executed in accordance with company guidelines
  • Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides periodic progress updates
  • Provides and accepts ongoing recognition and constructive feedback
  • Provides continuous feedback, recognition and coaching to Associates
  • Partners with Management on Associate training needs to increase effectiveness
  • Ensures adherence to all labor laws, policies, and procedures
  • Promotes credit and loyalty programs during customer interactions
  • Supports and participates in store shrink reduction goals and programs
  • Promotes safety awareness and supports maintenance of a risk-free environment
  • Performs other duties as assigned
03/2002 to 02/2003 Assistant Store Manager Clothestime | City, STATE,
  • Lead 2 or more associates. train and develop.
  • Open and close store, Payroll, Schedules etc
  • Receive truck, process and display merchandise.
  • Customer service and problem resolution
09/1998 to 02/2001 Customer Service Representative/Teller Associate HSBC Bank | City, STATE,
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.
Education and Training
Expected in Certificate | Banking And Financial Support Services New York Banking Institute, Manhattan, NY, GPA:
Expected in Certificate | Computer And Business Management Computer of Business And Science, Chaguanas, Trinidad And Tobago, GPA:
Expected in High School Diploma | Chaguanas Senior Comprehensive School, Chaguanas, Trinidad And Tobago, GPA:

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School Attended

  • New York Banking Institute
  • Computer of Business And Science
  • Chaguanas Senior Comprehensive School

Job Titles Held:

  • Store Manager 2018- Present /Assistant Store Manager
  • Key Carrier/Merchandise Coordinator
  • Assistant Store Manager
  • Customer Service Representative/Teller Associate


  • Certificate
  • Certificate
  • High School Diploma

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