, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Experienced in Customer satisfaction for over 20 plus years, I am successful in driving results by utilizing my skills to build relationships with my loyal customers. I have delivered results and ran stores from 6 million to 13 Million dollars and have lead teams of 40 to 120 associates.
I am dedicated and personable with my team, I create positive work environment as a leader in order to drive results, satisfy customers and drive growth within my team. I would like an opportunity to learn, utilize my skills and strong work ethic to grow within the company.
Skills
100% Customer Service
Problem Solving and Listening
Leadership - Drive for Results
Strong decision making
Works well under pressure, calm, patient
Adaptable and people person
Creative merchandising
Training, coaching and teaching
Planning and communication
Good written and verbal communication
MS Office (Word, Excel, Outlook)
Google Drive (Docs, Sheets, Forms)
Spreadsheets (Excel)
Email (mail merge, filters, folders, rules Etc)
Oracle
Kronos
Experience
11/2011 to CurrentStore Manager 2018- Present /Assistant Store ManagerThe Tjx Companies, Inc. | Framingham, MA,
Lead 2 assistant managers and direct 50 plus associates, while managing and maintaining overall store accountability.
Recruits, interviews and hire associates, recommends the hiring of assistant store managers and ensures sustainable talent pool.
Evaluates associates and management performance, recognizing associates through coaching, reward and discipline.
Prepares and conducts assistant store managers evaluations, reviews and calibrates all store associate evaluations.
Coaches, trains and develop assistant store managers, sets clear goals and ask for their input. Hold them accountable for meeting their responsibilities and objectives.
Collaborates with assistant store managers to identify store sales and business needs opportunities, jointly develops action plans and ensures their execution.
Collaborate with Merchandise assistant store managers to drive sales using entrepreneurial methods to maintain awareness of current fashions and market trends.
Ensure merchandise presentation philosophies are understood and maintained.
Empowers and supports assistant store managers to assign associates work ensuring operational goals are met.
Oversees scheduling of store management and associates to meet the needs of the business.
Ensures adherence to store payroll budgets, analyzes actual store payroll and controllable expenses against budget and make appropriate adjustments.
Accountable for financial operations within the store (Payroll, markdowns, compliance, cash control, petty cash, Key performance indicators Etc). Ensures accuracy, mitigates risk and makes continual recommendations for operational improvements.
Reviews and analyzes operational reports and audits results with assistant store managers. Jointly develops action plans and ensures their execution.
Oversees all functions related to opening and closing the store, store maintenance and works with assistant store managers and facilities to maintain structure of building.
Promotes and seeks input from assistant store managers on opportunities to drive customer experience programs, TJX rewards and loyalty programs.
Exercises discretion regarding customers experience policies where appropriate to satisfy customers, maintains and support the company culture and values.
Facilitates open communication among associates and management to build trust and effective teams.
Collaborate with assistant store managers to establish and maintain positive associate relations environment, address associate complaints and ensure all associates and customers are treated with dignity and respect.
Identifies, evaluates and resolves customer, associates and management issues.
Communicates with all levels of field management and home office through effective listening skills and inquiry.
Work with and makes recommendations regarding partnerships with community based organizations and charities.
Ensures adherence to proper inventory control standards to minimize shrink.
Collaborates with loss prevention on physical security measures and ensures that all shrink reduction programs are effectively communicated, implemented, and reinforced.
Monitors compliance with labor, employment and safety regulations and practices, continually seeks out and acts on areas in need of improvements.
Ensures the health, safety and security of all employees by following all policies and procedures.
Special projects as assigned.
Opened 4 new stores, Operational and merchandising, trained and hired all new associates.
03/2003 to 10/2008Key Carrier/Merchandise CoordinatorSprouts Farmers Market | Naples, FL,
Role models exceptional customer service
Creates a positive internal and external customer experience
Promotes a culture of honesty and integrity; maintains confidentiality
Acts as Manager on Duty in adherence with company policy and procedure
Ensures store team executes tasks and daily activities in accordance with store plan; reprioritizes as needed
Addresses immediate customer service issues and provides appropriate coaching to Associates
Exercises discretion regarding customer service policies in order to satisfy customers
Maintains proper Associate coverage in service areas for a positive customer experience
Ensures Associates adhere to all operational procedures
Ensures opening/closing procedures are executed in accordance with company guidelines
Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides periodic progress updates
Provides and accepts ongoing recognition and constructive feedback
Provides continuous feedback, recognition and coaching to Associates
Partners with Management on Associate training needs to increase effectiveness
Ensures adherence to all labor laws, policies, and procedures
Promotes credit and loyalty programs during customer interactions
Supports and participates in store shrink reduction goals and programs
Promotes safety awareness and supports maintenance of a risk-free environment
Performs other duties as assigned
03/2002 to 02/2003Assistant Store ManagerClothestime | City, STATE,
Lead 2 or more associates. train and develop.
Open and close store, Payroll, Schedules etc
Receive truck, process and display merchandise.
Customer service and problem resolution
09/1998 to 02/2001Customer Service Representative/Teller AssociateHSBC Bank | City, STATE,
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Education and Training
Expected in Certificate | Banking And Financial Support ServicesNew York Banking Institute, Manhattan, NY, GPA:
Expected in Certificate | Computer And Business ManagementComputer of Business And Science, Chaguanas, Trinidad And Tobago, GPA:
Expected in High School Diploma | Chaguanas Senior Comprehensive School, Chaguanas, Trinidad And Tobago, GPA:
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School Attended
New York Banking Institute
Computer of Business And Science
Chaguanas Senior Comprehensive School
Job Titles Held:
Store Manager 2018- Present /Assistant Store Manager
