Dedicated Store Manager with more than five years in store management. Well-versed in directing personnel, creating effective merchandising projects and using sales strategies to boost store sales.
Skills
Staff training and development
Strategic thinker
Goal-oriented
Merchandising
Excellent customer service skills
Hourly shift management
Opening and closing procedures
Detail-oriented
Work History
Store Department Manager, 05/2014
to Current Zara USA – Philadelphia,
PA
Hired, trained and evaluated the team in sales and marketing.
Supported corporate regional team in new store opening, including setting the shop floor according to visual merchandising guidelines and training new sales team.
Worked directly with product team in Spain by giving feedback about current trends and out of market research
Reported to the regional management regarding all store and staff issues.
Increased sales volume by 22% in less than two years.
Generated repeat business through exceptional customer service.
Conducted store inventories once per quarter.
Assistant Store Manager, 04/2012
to 05/2014 Zara USA – Philadelphia,
PA
Assigned employees to specific duties to best meet the needs of the store.
Scheduled and led weekly store meetings for all employees.
Trained and developed new associates on key sales tactics.
Promoted from Key Holder to Assistant Manager within 6 months.
Store Key Holder, 11/2011
to 04/2012 Zara USA – Philadelphia,
PA
Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
Handled all customer relations issues in a gracious manner and in accordance with company policies.
Mentored new sales associates to contribute to the store's positive culture.
Worked with the management team to implement the proper division of responsibilities.
Product Leader, 07/2011
to 11/2011 Zara USA – Philadelphia,
PA
Led merchandise selection, pricing, planning and marketing.
Ran reports, managed store replenishment and analyzed buying reports.
Conferred with store managers to obtain information about customer needs and preferences.
Partnered with sales representatives and managers to coordinate delivery and merchandising schedule.
Education
Master of Arts: International Relations,
2009 Chernivtsi National University - Chernivtsi,
Ukraine
