store brand leader resume example with 9+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary
High functioning Operations and Sales Manager with a passion for people and processes. Possess elevated leadership qualities and ability to develop strong, integral teams. Tenacious approach to assessing business and succeeding by way of measurable and non-measurable results.
Skills
Strong prioritization abilities in an everchanging environment
Providing feedback to ensure maximum performance motivation and results
Clear and elevated communication amongst peers, superiors and subordinates
Equal awareness globally and of self
Build and maintain positive and professional relationships
Problem resolution
Multi-line phone proficiency
Extremely high pace and sense of urgency
Leadership and Development
Motivating and supportive leader
Excel in streamlining processes for highest level of efficiency
Business operations
Operational improvement
Workflow planning
Work History
09/2018 to 09/2020
Store Brand LeaderSavatree – Fairless Hills, PA,
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
Created and sustained a team of dynamic, knowledgeable and passionate people.
Recruited, managed and motivated 60-member retail team to give every guest positive and memorable experiences.
Lead and developed a team of 8 managers, pushing them towards individual goals while offering positive and critical feedback.
Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
Grew business by $1 million during first year in position
Had largest decrease in shrink throughout the entire company in 2019
Won countless district wide and company wide contests based on sales metrics and KPI's.
Created an inspiring, motivating, and positive culture for employees and customers
Recruited, hired and trained over 30 new team members in first six months and retained nearly all of them.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
06/2018 to 09/2018
Apparel Department ManagerMarathon Petroleum Corporation – Orla, TX,
Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Submitted reports to senior management to aid in business decision-making and planning.
Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
Assisted Store Brand Leader in daily operations and overseeing of 100 member sales team.
Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrink.
12/2017 to 06/2018
Operations ManagerPacific Dental Services – City, STATE,
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
Identified and resolved unauthorized, unsafe or ineffective practices by inspecting procedural areas regularly.
Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 6-member team with related direct reports (including entire dental staff as well as front office staff).
Implemented policies and standard operating procedures for continuous improvement.
Built relationships with patients and managed accounts to drive revenue and profit.
Maintained constructive client and vendor relationships.
Accelerated efficiency of operations by controlling budgets, overseeing customer accounts, managing scheduling and driving meetings.
Put together financial plans for patients based upon services needed
Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
Liaised with patients and addressed inquiries, appointment requests and billing questions.
Spearheaded marketing strategies and community participation
Oversaw profits and losses for office
11/2010 to 12/2017
Operations Department ManagerAnthropologie – City, STATE,
Oversaw and managed all incoming and outgoing inventory.
Ensured efficient and timely product flow from receipt to sales floor.
Upheld company standards and enforced product integrity.
Exemplified providing an unimagined customer experience.
Coached and developed large multi level sales team.
Provided tactful "in the moment" constructive feedback and/or positive reinforcement.
Directly inspire and uphold positive team morale.
Managed stockrooms and maintained cleanliness and organization.
Streamlined and upheld all back of house processes.
Strong Loss Prevention awareness and shrink avoidance.
Assessed business trends and results and took action to stay within profitable margins monthly, quarterly and yearly.
Directly report to and support Store Manager in all areas of business.
Education
Expected in 06/2009 to to
High School Diploma: Vista Highschool - Vista, CA, GPA:
Expected in to to
No Degree: Psychology Palomar Community College - San Marcos, CA, GPA:
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