Dedicated and enthusiastic professional. Motivated customer service specialist with over 7 years of retail experience in a fast-paced, team-based environment. Superior oral and written communication skills. Proficient in all Microsoft Office applications along with other computer applications and software. Ability to work successfully both as an individual and as part of a team. I have superior computer skills and telephone etiquette. Excellent problem solving skills and attention to detail with the ability to multi-task. Proven leadership skills and sales management experience. I am flexible and hard working and I excel at providing excellent customer service.
Creative problem solver
Exceptional communication skills
MS Windows proficient
Proficient in cash management
Multi-line phone talent
55 WPM typing speed
Articulate and well-spoken
Accurate and detailed
Social media knowledge
Retail merchandising experience
Excellent work ethic
Opening and closing procedures
Works well independently
Cash register operations
Effective workflow management
Excellent customer service skills
Active listening skills
Professional phone etiquette
Excellent communication skills
Professional and mature
Microsoft Office proficiency
Filing and data archiving
Excellent work ethic
Positive and friendly
Store Associate, 07/2010 to 08/2012 Navy Exchange Service Command – Annapolis, MD
Maintain daily logs and inventory of all fine jewelry.
Responsible for securing and monitoring access to jewelry display cases.
Perform supervisory tasks at an associate level as assigned by a supervisor.
Assist in weekly warehouse delivery inventory. Successfully multi-task in a fast paced environment on a daily basis.
Train new employees on proper department and general store procedures.
Collaborate daily with teammates to identify and implement strategies to minimize shrink.
Perform 100% ID checks of all patrons, per Department of Defense regulations.
Crime Scene Technician II, 05/2006 to 03/2010 Maryland State Police – Pikesville, MD
Crime Scene Unit Identified, preserved and collected physical evidence from crime scenes Maintained chain of custody and inventory of physical evidence.
Conducted criminal investigations and background checks.
Prepared detailed case reports and files.
Controlled access to restricted Crime Lab areas and access to criminal evidence.
Conducted challenging investigations both individually and as part of a team.
Store Associate, 10/2005 to 08/2013 New York and Company – Annapolis, MD
Assist in store opening and closing procedures.
Cashier duties, including cash handling and deposit preparation and verification.
Deliver superior customer service to provide customers with a positive and rewarding shopping experience.
Work with teammates to efficiently execute large display and floor set changes.
Implement company loss prevention procedures and techniques to prevent theft and minimize shrink.
Crime Lab Intern, 01/2004 to 01/2005 Maryland State Police – Pikesville, MD
Assisted Crime Lab director in the collection and processing of crime scene evidence, assisted in maintaining evidence chain of custody and evidence inventory.
Internships, Swatara Township Police Department – Harrisburg, PA
Investigation and Search Procedures Document Control Report Preparation Loss Prevention Access Control.
Loss Prevention Investigator , 08/2012 to 06/2013 Navy Exchange Service Command – Bethesda, MD
Customer Service Supervisor, 05/2014 to Current JCPenney – Abingdon, MD
Manage retail staff, including cashiers and people working on the floor.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Described product to customers and accurately explained details and care of merchandise.
Politely assisted customers in person and via telephone.
Answered product questions with up-to-date knowledge of sales and store promotions.
Work on Store displays.
Ensure merchandise is clean and ready to be displayed.
Maintain inventory and make sure items are in stock.
Help retail sales staff achieve sales targets.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Executed in-season pricing strategies, including promotions and markdowns.
Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
Organized store merchandise racks by size, style and color to promote visually appealing environment.
Bachelor of Science: Criminal Justice, 2005 York College of Pennsylvania - York, Pennsylvania
Criminal Justice Criminalistics.
Intro to Criminal Justice.
Intro to Asset Protection.
Ethical Issues in Criminal Justice.
Public Relations Officer, 2003 - 2005
American Criminal Justice Association, York College of Pennsylvania.
cash handling, Cashier, closing, Criminal Justice, customer service, delivery, fast, inventory, Loss Prevention, director, Access, Public Relations, supervisor, supervisory