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store assistant store manager resume example with 7+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Skilled Assistant Manager with proven expertise in driving continuous improvement in all operational areas. Assist senior manager with all needs while overseeing teams and enhancing performance. Excellent understanding of financial sustainability with good strategic planning and conflict resolution skills. Accomplished with 7 years of experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Proficient, detailed Assistant with proven experience in front office operations. Strongly knowledgeable of multi-line phone systems, guest receiving protocols, and office software applications. Adept at ordering supplies, maintaining inventory, and presenting polished, friendly public atmosphere.

Skills
  • Goals and Performance
  • Business Development and Planning
  • Staff Supervision
  • Budgeting
  • Office Management
  • Cash Handling
  • Visual Merchandising
  • Business Initiatives Proficiency
  • Customer Service
  • Scheduling
  • Inventory Control
  • Staff Management
  • Process Improvement
  • Point of Sale Systems
  • Product Knowledge
  • Key Performance Indicators (KPIs)
Work History
Store Assistant Store Manager, 05/2020 - Current
Trek Bicycle Corp Livermore, CA,
  • Greeted customers and provided excellent service to internal and external clients
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations
  • Answered customer calls professionally and routed to appropriate person
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
  • Applied customer feedback to develop process improvements and support long-term business needs
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning
  • Attended monthly sales meetings and reported pertinent information to employees
  • Restocked, arranged and organized merchandise in front lanes to drive product sales
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
  • Assisted Manager in interview process of prospective employees and provided feedback
  • Trained team members in successful strategies to meet operational and sales targets
  • Coached team on effective upselling and cross-selling methods
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction
  • Helped with planning schedules and delegating assignments to meet coverage and service demands
  • Submitted reports to senior management to aid in business decision-making and planning
  • Kept work areas clean, organized and safe to promote efficiency and team safety
  • Maintained excellent attendance record, consistently arriving to work on time
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
Sales Lead, 11/2016 - 05/2020
Aarons Atlantic Beach, FL,
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
  • Provided exceptional customer service to foster client loyalty and satisfaction
  • Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction
  • Used POS system to process sales, returns, online orders and gift card activation
  • Improved sales processes to streamline customer acquisition and on boarding strategies
  • Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention
  • Organized promotional events and interacted with community to increase sales volume
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments
  • Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base
  • Coached employees in successful selling methods and encouraged cross-selling for additional products and services
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies
  • Attended weekly meetings with Management Team to discuss and optimize strategies
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
Sales Associate, 12/2013 - 11/2016
Pier 1 Imports City, STATE,
  • Engaged with customers to effectively build rapport and lasting relationships
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
  • Educated customers on promotions to enhance sales
  • Prepared merchandise for sales floor by pricing or tagging
  • Maintained organized, presentable merchandise to drive continuous sales
  • Maintained records related to sales, returns and inventory availability
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
  • Processed product returns and assisted customers with other selections
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
  • Trained and developed new sales team associates in products, selling techniques and company procedures
  • Applied security and loss prevention training toward recognizing risks and reducing store theft
  • Maintained clean environment to promote safety and appeal of store to customers
Education
No Degree: Clinical Laboratory Science, Expected in
-
Washburn University of Topeka - Topeka, KS
GPA:
Status -
  • Member of BioChemistry Club
  • Member of Vegan/Vegetarian Club
High School Diploma: , Expected in 2006
-
Los Lunas High School - Los Lunas, NM
GPA:
Status -

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Resume Overview

School Attended

  • Washburn University of Topeka
  • Los Lunas High School

Job Titles Held:

  • Store Assistant Store Manager
  • Sales Lead
  • Sales Associate

Degrees

  • No Degree
  • High School Diploma

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