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Store Administrator Resume Example

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STORE ADMINISTRATOR
Professional Summary

Enthusiastic Administrator eager to contribute to team success through working hard, attention to detail and excellent organizational skills. With over six years of excellent customer service and a consistant reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements.

Education
Associate of Science: Mathematics, 06/2016
Chemeketa Community College - City, State
Work History
Store Administrator, 08/2019 to Current
Company Name – City, State
  • I create a welcoming environment for customers to come to and play our Video Poker games and facilitate anything that makes their experience the best it can be, while at the same time following the COVID-19 protocols set in place to ensure the safety of the customers health.
  • This includes explaining to each guest the current store policies in place to protect everyone by wearing a mask and distancing themselves from each other six feet.
  • Clean each counter, table, chair, VP machine, door handles, bathroom and ATM after each use.
  • Provide constant one-on-one customer service to take any detailed requests they had, this includes a beverage, small meal, or a ticket validated.
  • Food was to be made following Oregon Department of Health policies.
  • Ability to multitask making food and customer transactions in a calm and friendly manner.
  • Validating tickets using the IMAGINE computer system, which collects all the data for cash flow each day.
  • Accurate Money handling skills of all denomination of bills to make sure every transaction is streamlined.
  • Carried out all day-to day auditing of the machines, registers, safes and ATM; tasks including but not limited to being responsible for a large amount of cash at one time, accurately counting and organizing the funds appropriately.
  • Create and file documentation on our own shift ledger software to account for all money transactions between my store and the bank.
  • Direct communication between armored patrol for money pickups.
  • Daily inventory of all product items.
  • Call our various vendors weekly for inventory orders.
  • Monthly collection of end of period paperwork with direct communication between my manager and the company through Google drive and email.
Instructional Specialist/Library Assistant, 12/2017 to 04/2019
Company Name – City, State
  • Overlooked all students sensitive files, and digitized records organized for easy updating and retrieval by authorized team members.
  • Handled phone calls to address customer inquiries and concerns. Able to read and interpret information from various computer screens as well as information obtained from caller.
  • Organized and maintained records for customers on equipment use, materials logs and textbook rentals.
  • Proficient in the use of Windows 10 including some base apps including Windows Office, Google Docs, Mac OS X Sierra and department wide network communication through the use of Google docs.
  • Assist customers with the use of our Copy machines to copy or scan any documents they may have.
  • Directed sixteen rental computers for customers to check in to use for one hour increments, overlooked through one head computer.
  • Ability to learn and effectively utilize new specialized software applications and equipment.
  • Assisted customers with library equipment operation or rentals, including scientific calculators and audio/visual equipment.
  • Adhered to strict Student confidentiality requirements and policies in place by the institute.
Instructional Assistant, 01/2016 to 06/2016
Company Name – City, State
  • I was responsible for sitting in certain classrooms to act as an onsite tutor. My time was split between doing this for the first hour, then moving to the cafeteria to work in a group setting.
  • During these group settings, I would work with 4+ students all focusing on the same material.
  • Supported student learning objectives through personalized and small group assistance using effective oral and written communication skills.
  • Give handouts to students to work on that was subject specific.
  • Assessed student assignments to check quality and completeness before submission for grading.
  • Talk to each student in a dignified manner about test results, grades and missing assignments.
  • Organized classroom materials to help teachers prepare for daily instruction and activities.
  • Capable of working independently and as part of a team.
  • Assigned grades for coursework and tests using answer key, recorded results and informed teacher of each students performance.

Mathematics Tutor, 10/2015 to 06/2016
Company Name – City, State
  • My responsibility was to create a welcoming place for customers to come in and receive help with any request they might have through direct one on one communication.
  • Completion in all higher Mathematics available at the college and able to communicate these ideas in a manner that is detailed and concise.
  • Organize and review customer accounts and provided information as needed as well as Informing them of any other services we provide that they are eligible for.
  • Describe in detail the policies of equipment loans, walk customers through the rental process of borrowing our equipment from the building.
  • Capable of deescalating customers while keeping a positive and upbeat attitude.
  • Used the college cloud based software ALMA to check in customers who planned on taking a test for their online course.
  • Promoted our service and encouraged customers to participate in the other services the college has to offer them.
  • Integrated office technology, such as printers and handouts, into sessions to further enhance customer learning.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Continually sought methods for improving daily operations, communications with clients, record keeping and data entry for increased efficiency.
  • Worked closely with the Instructor's and Supervisor in case there were any last minute changes that need to be addressed.

Volunteer Work

Chemeketa Tutoring Center 2014-2016

  • Updated required logs and student documentation to keep records accurate and current.
  • Created special handouts, study guides and assessments to evaluate and boost student knowledge.
  • Crafted effective learning plans to address students' writing weaknesses and strengths.
  • Provided individual tutoring sessions for students struggling in composition writing and provide assistance using Microsoft Word to type their assignments.
Accomplishments

President's List achievement for holding G.P.A. of 4.0

Dean's List achievement for holding G.P.A. of 3.75

Completion of the CRLA Master Tutor Certification

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Resume Overview

School Attended

  • Chemeketa Community College

Job Titles Held:

  • Store Administrator
  • Instructional Specialist/Library Assistant
  • Instructional Assistant
  • Mathematics Tutor

Degrees

  • Associate of Science : Mathematics , 06/2016

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