stocking supervisor resume example with 16+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Result-focused Supervisor with exceptional experience leading teams, committed in delivering results and exceeding expectations. A proven leader who serves with heart. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Demonstrated the ability to switch priorities and move quickly among different tasks. Laser-focused and attended to the details while juggling multiple tasks. Bold to take an innovative and efficient approach towards getting things done.


    Emerging Leaders Program 2019

    Lean Six Sigma White Belt 2019

    Change Management 2017

  • Policy Development and Enforcement
  • Regulatory Compliance
  • Policies and Procedures
  • Multiple Priorities Management
  • Managing Operations and Efficiency
  • Inventory Management
  • Motivating Performers
  • Change Management
  • Adaptable and Flexible
  • Performance Tracking and Evaluations
  • Verbal and Written Communication
  • Multitasking and Organization
  • Supervisory experience
  • Supervisory skills
  • Adaptable and Flexible
  • Performance Tracking and Evaluations
  • Verbal and Written Communication
  • Multitasking and Organization
Work History
Stocking Supervisor, 06/2021 to Current
Perry Ellis International Inc.Miami, FL,
  • Oversaw and supervised 7 WH1 Stockers in stocking department.
  • Provided assistance with managing all areas of Stocking department with 36 team members.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives and communication goals.
  • Managed all stocking related reports, SDP Tote/tags, Relabel/Consignment requests, and Stocking management mailbox.
  • Supported Management on special projects such as 3PL and WH1 location up-sizing and relabeling
  • Coordinated stocking consolidation efforts to aid with space constraints and maximize space utilization.
  • Used critical thinking to break down problems, evaluate solutions and make decisions
Customer Returns Supervisor, 01/2017 to 06/2021
Azek Company Inc.Scranton, PA,
  • Managed Customer Returns area with 12 direct reports.
  • Demonstrated high level of commitment and professionalism, and delivered positive results even in during challenging time-Pandemic.
  • Effectively performed tasks, expectations and responsibilities such as but no limited to performance management, delegating/assigning/scheduling work, conducting daily morning stretches and huddles, ensuring that area function at high level of efficiency while meeting business needs, conducted numerous new coworker training, conducted monthly/quarterly coworkers 1:1 meetings/check-ins and OCR's, screening and interviewing applicants, maintained high level of coworker engagement, conduced team meetings and fun events, conflict resolution, area improvements, process improvements, assisted coworkers with their career development, coached and developed RMA Team Lead, conducted performance reviews, coworker safety and process compliance, conducted RMA tour to Sales Team and Customer Relations both in person and on-line.
  • Supported other department projects such ITAR Compliance, RMA/VRMA Census and Buy and Hold Returns processes
  • Participated in early stage of Operations Inbound project RMA Restock to Tote that will automate and streamline process.
  • Updated RMA Training Guidelines that helped numerous new RMA coworkers or contractor better understand complex returns policy.
  • Created and implemented RMA Preferred Method document, guidelines and validation of RMA receipt processes.
  • Collaborated with three departments- Configuration, Customer Relations and Repairs team to enhance current customer returns process to help prevent lost customer returned packages.
  • Partnered with Vendor Returns office supervisor to improve, clarify, simplify and update current customer return approval requirements to eliminate confusion and processing error that are costly to CDW business.
  • Developed and implemented sharing spreadsheet on MS Team that logs and tracks all customer returns pallets that are easily accessible and monitored by inbound Senior Leaders and Operations Director.
  • Successfully completed numerous RMA fun events focused in coworker engagements and build team morale
Vendor Returns Warehouse Supervisor, 10/2010 to 01/2017
  • Successfully managed Vendor Returns area and supported 7 direct reports.
  • Delivered excellent level of professionalism and customer experience to both internal and external customers. Role responsibilities includes but not limited to, performance management, attendance management , ensure VRMA area runs efficiently and effectively, coworker training, screening and interviewing candidates, maintain high level of coworker engagement, conflict resolution, area improvements, process improvements, coworker/TL development, coworker safety and process compliance.
  • Successfully conducted two Returns round table discussions focused on improving team relationship and collaborations within Vendor Returns warehouse team. Developed action plan that helped significantly improve teamwork, increase team morale and increase co-worker engagement within VRMA team.
  • Led multiple VRMA process improvements such as significant reduction of turn-around time, and response time in half, from 4 hour to less than 2 hours on all Stock Balance serial # requests from Purchasing Team and VRMA Help Desk mailbox requests from all areas of business.
  • Consistently maintained VRMA Inventory Accuracy of 99% YOY.
  • Reduced Vendor Return refusals and denial by 10% of units shipped which aided in cost savings to CDW business. Identified root causes, trends of problems, and creating process prior to shipment help reduced amount of vendor denials due to damaged product. Collaborated and communicated with another area of department to help make this happen.
  • Partnered with Purchasing team on system enhancement project called Vendor Returns Box Automation. Benefits of this combine shipment enhancement include but not limited to improve productivity, cost effective and business partner satisfaction.
  • Maintained high favorable Coworker Engagement scores.
Shipping Supervisor, 01/2006 to 10/2010
  • Supervised shipping team of 15 employees.
  • Supervising duties includes: load balancing team across multiple work areas, performance management, manage vacation request.
  • Training and coaching Shipping Research Team.
  • Worked on special project with upper management to make improvement in outbound operation.
  • Assisting with end of night reports.
  • Inspected loading operations for improvements in efficiency and safety
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Organized storage areas to optimize materials movements and minimize labor hours
  • Maintained accurate computer records of materials weights, bill amounts and identified variances
High School Diploma: , Expected in 05/1991
Schurz High School - Chicago, Illinois,

CDW BRG Women's Opportunity Network

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Resume Overview

School Attended

  • Schurz High School

Job Titles Held:

  • Stocking Supervisor
  • Customer Returns Supervisor
  • Vendor Returns Warehouse Supervisor
  • Shipping Supervisor


  • High School Diploma

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