LiveCareer-Resume

stocker unloader resume example with 5+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

I am looking to leave my current job at lowes to get a job remotely, due to injury, and a gastrointestinal disability that makes working at lowes very difficult. I am a fast learner, I am in school for therapy so I am great with people. I have worked in a call center environment before so it is nothing new to me. I am hard working, dedicated, and I have focus and drive to get the job done no matter what it is... I love my job at lowes I just dont think with my disability plus foot injury it is in the cards to stay there. I need something I know I will be good at. I believe your company is it. Thank you for considering me.

Skills
  • Product displays
  • Safety methods
  • Loss prevention
  • Merchandise stocking
  • Proficient with planograms and schematics
  • Skilled in order picker, phones, computer, excel.
  • Stockroom procedures
  • Freight operations
  • Time management
  • Organization
  • Leadership
  • Basic math
  • Friendly, positive attitude
  • Reliable and trustworthy
  • Training & Development
Education and Training
East Peoria Ged Program East Peoria, IL Expected in 01/2007 GED : - GPA :
Illinois Central College East Peoria, IL Expected in : Social Work/ Therapy - GPA :
Experience
Labcorp - Stocker/Unloader
Kissimmee, FL, 02/2018 - Current
  • Updated signage to reflect new pricing or temporary promotional strategies to increase sales.
  • Assisted customers by locating items and loading heavy purchases in vehicles.
  • Received incoming product deliveries and relocated to storage shelves, coolers or bins.
  • Counted and stocked different types of merchandise to comply with inventory control tag requirements.
  • Identified defective, incorrect or missing merchandise and promptly reported to supervisor.
  • Maintained neat, safe and orderly workspace to prevent accidents and injuries.
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
  • Restocked shelves with current merchandise in attractive displays to promote sales.
  • Stocked and rotated products, supplies and paper goods to optimize freshness.
  • Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
  • Lifted materials of varied weights on regular basis to transport items to proper warehouse locations.
  • Greeted customers and retrieved requested products to drive satisfaction.
  • Palletized merchandise for easy movement to sales floor locations.
  • Noted current product inventory levels to support completion of order requests and audits.
  • Organized stockroom by keeping products in correct locations to maintain accurate inventory counts.
  • Blocked and faced all products on shelves and displays to meet company policies.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
  • Examined packages and goods for damage and notified vendors of specific issues requiring replacement.
Target - Stocker/Unloader/Customer Service Representative
City, STATE, 08/2013 - 12/2014
  • Assessed customer needs and upsold products and services to maximize sales.
  • Upheld privacy and security requirements established by targets regulatory agencies.
  • Answered customer questions and addressed concerns
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Trained [20+] new employees each in procedures and policies in order to maximize team performance.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
  • Updated signage to reflect new pricing or temporary promotional strategies to increase sales.
  • Assisted customers by locating items and loading heavy purchases in vehicles.
  • Received incoming product deliveries and relocated to storage shelves, coolers or bins.
  • Recognized defective material and reported issues to management to facilitate prompt resolution.
  • Culled knowledge of OSHA safety standards to communicate potential hazards and issues to supervisor.
  • Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.
  • Unloaded cargo with mechanized equipment to enable receipt of pre-ordered inventory.
  • Alerted purchasing team of shortages or damaged goods identified when unloading trucks.
  • Attached identifying tag or labels to materials or marked information on cases, bales, or other containers.
Hgs - Call Center Representative
City, STATE, 07/2012 - 03/2013
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
  • Documented customer inquiries and feedback, including service delivery suggestions in company database.
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
  • Documented conversations with customers to track requests, problems and solutions.
  • Answered, screened and processed over 40 calls daily by using call management system and web-based communications.
  • Delivered customer support to 1 callers each 5-10min.
  • Assisted 100+ callers per week in fast-paced environment.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Shared detailed information regarding zipcar options to help customers make decisions.
  • Maintained high-volume workload within fast-paced environment by assisting 10 clients per 20min and consistently meeting performance benchmarks.
  • Explained key information regarding products and services to customers to encourage informed decision-making.
  • Achieved or exceeded 80% satisfaction rating on consistent basis.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.

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Resume Overview

School Attended

  • East Peoria Ged Program
  • Illinois Central College

Job Titles Held:

  • Stocker/Unloader
  • Stocker/Unloader/Customer Service Representative
  • Call Center Representative

Degrees

  • GED
  • Some College (No Degree)

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