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Stocker/Salesperson/Warehouse Associate Resume Example

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/STOCKER/SALESPERSON/WAREHOUSE ASSOCIATE
Professional Summary

I am a highly motivated sales associate with extensive customer service and sales experience. I am a very outgoing sales person with track record of driving increased sales and improving buying experience. I am a very communicative waitress and sales associates dedicated to going above and beyond to create unforgettable guest experiences.

Work History
Dirt Cheap- Stocker/Salesperson/Warehouse Associate
Hattiesburg, MS03/2019 - Current
  • Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards.
  • Changed sales floor signs to show current pricing and support product promotions.
  • Regularly assessed sales floor stock levels to replenish with backstock merchandise before depletion.
  • Prepared merchandise for transfer to shelves by removing packing materials and applying identifying codes, such as price or inventory control numbers.
  • Created balanced pallets to support efficient and safe sales floor replenishment.
  • Unloaded arriving product stock and moved to store display areas.
  • Assisted maintenance team with organizing and cleaning warehouse, stockroom and store near shift close.
  • Maintained effective team member communication.
  • Applied proper safety procedures in warehouse, stockroom and store and immediately informed management of safety concerns.
  • Checked and pulled defective or expired products from shelves.
  • Consistently lifted materials weighing as much as 50+ pounds.
  • Organized warehouse and stockroom areas using pallet jacks.
  • Maintained neat, orderly and safe work space.
  • Performed inventory control, such as counting and stocking merchandise.
Hooters- Waitress
Hattiesburg, MS03/2019 - 05/2019
  • Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
  • Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
  • Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Monitored guests for intoxication and immediately reported concerns to management.
  • Maintained strong reputation of efficiency and accuracy, earning numerous recommendations from satisfied customers.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Checked identification to enforce age requirement for alcoholic beverages.
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
  • Loaded trays with accessories, including eating utensils, napkins and condiments.
  • Bussed and reset 5-10 tables per shift, working efficiently to keep dining room and work areas clean.
Victoria's Secret- Sales Support Generalist
Hattiesburg, MS09/2018 - 03/2019
  • Provide comfort tocustomers while they are shopping.
  • Identified sales opportunities by assessing environment and devising and implementing winning strategy.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Received incoming calls and messages and addressed or phone requests.
  • Communicated value and position to sales team and developed tools to support selling process.
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
  • Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention.
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Maintained organized checkout area and swept floors and emptied trash cans.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Energized and motivated in performing sales floor activities including merchandising and selling.
  • Greeted customers entering store and promoted sales or special programs.
  • Folded and arranged clothing merchandise in attractive displays to drive sales.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Prepared and submitted end-of-shift reports using company software.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Worked closely with management to solve problems and handle customer concerns.
  • Reported to work early, checked low inventory, learned sales or special offerings, and became aware of store issues.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
  • Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Approached browsing customers to initiate conversations to determine buying preferences.
Auntie Anne's- Shift Leader
Hattiesburg, MS06/2016 - 08/2018
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Analyzed equipment breakdowns using various troubleshooting methods.
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
  • Completed logs and reports to document detailed information, including information on production, spoilage and departmental maintenance needs.
  • Monitored employee actions for effective safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
  • Maintained safe working environment by observing safety procedures, policies and regulations.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Developed recipes and menus by applying understanding of market demand and culinary trends.
  • Alerted customers to upcoming sales events and promotions.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Coached team members in techniques necessary to complete job tasks.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Skills
  • Stocking and replenishing
  • Heavy lifting
  • Cleaning procedures
  • Performance improvement
  • Security monitoring
  • Cash handling
  • Product and service sales
  • Customer relationships
  • Warehousing functions
  • Exceptional time management skills
  • Customer-oriented
  • Product promotions
  • Store opening and closing
  • Loss prevention
  • Point of sale knowledge
  • Microsoft applications proficiency
  • Sales experience
  • Computer literate
  • Friendly demeanor
  • Skilled problem solver
  • Upselling techniques
  • Active listening skills
  • Strong work ethic
  • Detail-oriented
  • POS systems knowledge
  • Tableside service
  • Hospitality service expertise
  • Bill computation
  • Order accuracy
  • Menu memorization
  • Guest seating arrangements
  • Food running
  • Bar terminology expertise
  • Daily specials memorization
  • High-volume dining
  • Food tray carrying
Education
Pearl River Community CollegeHattiesburg, MSExpected in 05/2020Associate of Science:
Chemistry
Hattiesburg High SchoolHattiesburg, MS05/2017High School Diploma:
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Resume Overview

Companies Worked For:

  • Dirt Cheap
  • Hooters
  • Victoria's Secret
  • Auntie Anne's

School Attended

  • Pearl River Community College
  • Hattiesburg High School

Job Titles Held:

  • Stocker/Salesperson/Warehouse Associate
  • Waitress
  • Sales Support Generalist
  • Shift Leader

Degrees

  • Associate of Science : Chemistry
    High School Diploma :

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