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Stocker/Associate Cashier Resume Example

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STOCKER/ASSOCIATE CASHIER
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Work History
Dollar Tree - Stocker/Associate CashierDes Moines, Iowa03/2019 - 07/2019
  • Prepared merchandise for transfer to shelves by removing packing materials and applying identifying codes, such as price or inventory control numbers.
  • Changed sales floor signs to show current pricing and support product promotions.
  • Regularly assessed sales floor stock levels to replenish with backstock merchandise before depletion.
  • Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Maintained neat, orderly and safe work space.
  • Maintained effective team member communication.
  • Unloaded arriving product stock and moved to store display areas.
  • Greeted customers and directed to requested products.
  • Answered customer questions and provided detailed product information.
Whylie Eye Care Centers - Optical Lab TechnicianDes Moines, Iowa03/2018 - 12/2018
  • Calibrated instruments and scales in production area and quality lab.
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
  • Developed standard operating procedures and document workflows for current and future process steps.
  • Adhered to established policies, procedures and compliance for satisfactory audit rating.
  • Tinted, measured, and cut lenses for patients.
  • Used optic machines to measure and cut lenses according to patients prescription.
Courtyard Mariott - Housekeeping Room AttendantWest Des Moines, IA09/2017 - 03/2018
  • Serviced bathrooms, including cleaning, sanitizing and supply replenishment.
  • Cleaned and stocked minibars with necessary beverages and supplies.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
  • Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning.
  • Trained new housekeepers on all departmental procedures and provided assistance in finding necessary housekeeping items and cleaning supplies.
  • Quickly responded to requests from patrons for linens and housekeeping items, which boosted satisfaction rates by 10% on company scorecards.
AmericInn Lodge & Suites - Front Desk Associate/Housekeeping Attendant/Breakfast Bar AttendantDes Moines, IA05/2017 - 09/2017
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
  • Answered guest questions and referred to local points of interest.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Arranged accommodations and travel plans for visitors and presented updated itineraries.
  • Maintained transaction security by verifying payment cards against identification.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Performed basic daily bookkeeping tasks.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
  • Asked customers questions to meet special requests.
Skills
  • Cleaning procedures
  • Product restocking
  • Stocking and replenishing
  • Merchandising expertise
  • Inbound and outbound calling
  • Customer service
  • Quality assurance
  • Self-direction
  • Negotiation
  • Complaint resolution
  • Computer proficient
  • Data entry
  • Professional telephone demeanor
  • Sale expertise
  • Training development aptitude
  • MS Office proficiency
  • Sales techniques
  • Sorting and washing laundry
  • Care of fine art
  • Confidentiality
  • Administrative support
Education
08/2006Indianola High SchoolIndianola, IAHigh School Diploma
12/2006DmaccAnkeny, IACertified Nursing Assistant : Nursing
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Resume Overview

Companies Worked For:

  • Dollar Tree
  • Whylie Eye Care Centers
  • Courtyard Mariott
  • AmericInn Lodge & Suites

School Attended

  • Indianola High School
  • Dmacc

Job Titles Held:

  • Stocker/Associate Cashier
  • Optical Lab Technician
  • Housekeeping Room Attendant
  • Front Desk Associate/Housekeeping Attendant/Breakfast Bar Attendant

Degrees

  • High School Diploma
    Certified Nursing Assistant : Nursing

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