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Stocker Associate Resume Example

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STOCKER ASSOCIATE
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Dedicated Customer Service Associate committed to providing high-quality service by listening to customers and responding quickly to satisfy their needs. Strong interpersonal skills and understands best practices for dealing with difficult and challenging situations. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Talented Inventory Associate proficient in maintaining optimal material levels. Successfully maintain organized and ready-to-use stock for all production needs. Proactive in analyzing changing conditions to stay on top of dynamic demands.

Skills
  • Customer Interaction
  • Sales Goals
  • Cash Handling
  • Packaging
  • Scheduling
  • Guest Services
  • Cleaning procedures
  • Customer relationships
  • Process improvement
  • Communications
  • Organization
  • Product and Service Sales
  • Customer Service Orientation
  • Cleaning
  • Cash Register Operation
  • Client Needs Assessment
  • Visual Displays
  • Performance improvement
  • Storage organization
  • Problem resolution
  • Customer service
Work History
Stocker Associate | 11/2014 to 11/2016
Company Name - City, State
  • Prepared merchandise for transfer to shelves by removing packing materials and applying identifying codes, such as price or inventory control numbers.
  • Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards.
  • Helped customers locate desired items and transfer oversized items to vehicles.
  • Regularly assessed sales floor stock levels to replenish with backstock merchandise before depletion.
  • Maintained effective team member communication.
  • Assisted maintenance team with organizing and cleaning warehouse, stockroom and store near shift close.
  • Inspected work areas for cleanliness and obstacles to keep work areas organized and hazard-free.
Shift Leader | 02/2018 to 11/2019
Company Name - City, State
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Processed payments and counted change to complete transactions.
  • Maintained clean, sanitized and well-organized food preparation zones.
  • Performed shift change tasks each day to keep store efficient and neat.
  • Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
  • Emptied trashcans and transported waste to collection areas.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Counted cash in register drawer at beginning and end of shift.
  • Educated customers on promotions to enhance sales.
  • Helped customers locate appropriate store locations of products, answered questions about products and provided solutions for various issues.
Crew Member/Office File Clerk | 02/2020 to 04/2020
Company Name - City, State
  • Collaborated with team members to complete efficient work and bring in top hauls.
  • Conducted daily inspections, completed basic maintenance and performed minor repairs to keep gear and equipment in optimal condition.
  • Coordinated consistent on-time deliveries of damage-free goods.
  • Directly interacted with customers to deliver mail, packages and ordered goods.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files.
  • Optimized information gathering and presentations with implementation of practical filing system.
  • Created reports, correspondence and spreadsheets with Microsoft Office programs.
  • Maintained physical and computer-based filing systems.
  • Maintained excellent attendance record, consistently arriving to work on time.
Associate | 06/2020 to Current
Company Name - City, State
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Maximized customer interactions by promptly identifying needs and wants.
  • Maintained records related to sales, returns and inventory availability.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Assisted customers by answering questions and fulfilling requests.
  • Stayed current on available products, store promotions and customer service policies to better shoppers.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Managed timely and effective replacement of damaged or missing products.
  • Performed daily checklists throughout facilities, including cleaning floors, wiping down glass entryways and collecting trash.
Education
Manatee High School | High School Diploma05/2020
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Resume Overview

School Attended

  • Manatee High School

Job Titles Held:

  • Stocker Associate
  • Shift Leader
  • Crew Member/Office File Clerk
  • Associate

Degrees

  • Manatee High School | High School Diploma

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