Stock Room Associate Back Up Stock Lead Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Productive stock management professional equipped to handle continuous, physically demanding work keeping merchandise and materials ready for use. Reliable in meeting demand and operating equipment safely. Brings strong focus on teamwork and customer satisfaction. Enthusiastic manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of product placement and customer service and training in business operations. Motivated to learn, grow and excel in retail/ hospitality. Quality-driven Stock Room Associate offering strong background providing proper management and placement of products according to planograms. Accustomed to heavy lifting, stooping, bending and climbing ladders to facilitate storage and presentation of products across diverse platforms. Skilled in use of RFID technology and forklifts. Experienced manager with over 27 years of experience in retail/hospitality. Excellent reputation for resolving problems and improving customer satisfaction.

  • Product Tagging and Categorization
  • Merchandising and Display
  • Stocking and Replenishing
  • Merchandise Inspection
  • Item Tagging
Work History
Stock Room Associate/ Back up Stock Lead, 08/2019 to 07/2021
Benchmark Hospitality Park City, UT,
  • Shelved new and returned inventory according to proper storage procedures.
  • Checked and pulled defective or expired products from shelves.
  • Verified incoming products and checked delivery totals to keep system records current and accurate.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Organized warehouse and stockroom areas using forklift and pallet jacks.
  • Checked numbers manually and used hand-held equipment to locate products.
  • Applied proper safety procedures in warehouse, stockroom and store and immediately informed management of safety concerns.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Maintained fitness in order to move merchandise efficiently and safely.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Managed timely and effective replacement of damaged or missing products.
  • Conducted periodic inventory inspections and reported out-of-stock items.
  • Demonstrated strong communication skills and understanding of packing slip processing requirements.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
Kitchen Manager, 09/2007 to 10/2010
Giant Eagle Camden, PA,
  • Checked and tested foods to verify quality and temperature.
  • Wiped down counters using sanitizing spray to prevent cross-contamination among food items.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Followed operational procedures and enforced product standards, quality and consistency.
  • Hired, trained and managed kitchen staff, including developing employees, issuing disciplinary action and conducting performance reviews.
  • Organized stockroom for quick and safety-centered workflow and prepared for company inspections.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
  • Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Motivated staff to perform at peak efficiency and quality.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Oversaw food preparation and monitored safety protocols.
  • Verified prepared food met all standards for quality and quantity before serving to customers.
  • Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.
  • Hired and managed all kitchen staff.
  • Maximized quality assurance by completing frequent line checks.
  • Increased kitchen efficiency by streamlining processes, reducing waste and mentoring team members on proper procedures.
Department Manager, 04/1994 to 05/1996
Theworks Lancaster, MN,
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Maintained organized inventory with accurate records through proper ordering, tracking and auditing procedures.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
  • Communicated with managers of other departments to maintain transparency.
  • Developed empowering employee culture focused on equipping employees to independently meet customer needs.
  • Enforced organizational rules and incorporated policy changes into departments' day-to-day activities.
  • Collaborate with departments such as softlines and front end to coordinate multifaceted solutions to emerging problems.
  • Improved department operations by capturing numerous opportunities to streamline processes and reduce waste.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized team performance by hiring, training and disciplining staff to consistently exceed expectations.
  • Served needs of 100+ customers per day as head of skilled sales team.
Store Manager, 10/1992 to 03/1995
Kay Bee Toys City, STATE,
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
  • Managed all aspects of store operations, including organization, maintenance and purchasing functions.
  • Resolved customer service issues promptly.
  • Optimized store displays and appearance via strategic merchandising.
  • Completed all point of sale opening and closing procedures, including counting contents of cash register.
  • Rotated merchandise and displays to feature new products and promotions.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Maintained store quality standards to optimize customer experience, drive customer traffic and positively impact store profitability.
  • Exhibited excellent people skills during interaction with employees and customers.
  • Completed routine store inventories.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Trained and developed new employees for ease of transition into team.
  • Answered questions about store policies and addressed customer concerns.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Completed daily paperwork and computer entry of sales data as established by management.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Cultivated customer loyalty to enhance retention by delivering outstanding service.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Examined merchandise to verify correct pricing and attractive displays.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Walked through store areas every hour to identify and proactively resolve issues negatively impacting operations.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Hired, trained and evaluated personnel in sales and marketing.
  • Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Handled inventories, cash and payroll procedures and managed controllable P&L line items.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
  • Managed labor scheduling to maximize productivity and maintain adequate staffing levels to effectively operate business.
  • Created visual store strategy based on market trends.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Monitored and minimized liability of discontinued and damaged inventory by executing timely returns to vendors according to vendor return policies.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Managed controllable P&L line items, including inventory, cash and payroll.
  • Organized meetings for up to 50 staff members to discuss upcoming promotions, key strategies and tasks.
  • Performed nightly store and team performance audits.
  • Approved regular payroll submissions for employees.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Helped customers manage large purchases by collecting items from shelves and storage locations.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Reviewed reports of cash and operations to effectively control store inventory.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Conducted inventory and managed purchasing processes and replenishment activities to keep products stocked at all times.
  • Recruited, hired and trained 25 associates to develop productive team with excellent product knowledge.
MBA: Business Administration And Management, Expected in 05/1994
University of Houston - Downtown - Houston, TX
High School Diploma: , Expected in 06/1992
J. Frank Dobie High School - Houston, TX,

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Resume Overview

School Attended
  • University of Houston - Downtown
  • J. Frank Dobie High School
Job Titles Held:
  • Stock Room Associate/ Back up Stock Lead
  • Kitchen Manager
  • Department Manager
  • Store Manager
  • MBA
  • High School Diploma