Results-driven Coach dedicated to building focused, high-achieving teams through goal-oriented training and mentorship. Skilled at recruiting reliable staff and assistants for unified team culture and purpose-driven squad support. Proponent of detailed finance and resource management to maintain positive perception of program and expand competitive opportunities. Skilled in the teaching, training, mentoring and the development of others.
Skills
Personal Counseling
Game Strategy Development
Written and Verbal Communication
Decision Making
Competition Preparation
Creativity and Flexibility
Practice Planning and Management
Performance Optimization
Community Outreach
Problem Anticipation and Resolution
Safety Management
Sound Judgment
Self Control
Relationship Development
Team Building
Work Organization and Prioritization
Customer Service
Schedule Coordination
Attention to Detail
Social Perceptiveness
Stress Tolerance
Critical Thinking
Recruitment Management
Education
Montgomery High SchoolMontgomery, PAExpected in 06/1996 – –High School Diploma: - GPA:
Established clear benchmarks for performance and monitored individual and team progress.
Offered friendly and efficient service to customers, handled challenging situations with ease.
Identified issues, analyzed information and provided solutions to problems.
Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Proved successful working within tight deadlines and fast-paced atmosphere.
Oversaw daily operations to ensure high levels of productivity.
Mentored associates, established goals, training and development of associates.
Conducted interviews, hiring, orientation, terminations, evaluations and performance coachings/reviews.
Cleaver Brooks - Front End Coach Dallas, TX, 11/2015 - 12/2020
Strategically managed resources, milestones and budgets, saving in expenses.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Led business planning, developed market strategy and established direct procurement of products from vendors.
Tracked and analyzed profitability and key metrics of establishment to improve overall profitability and bring in new clientele.
Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
Studied latest trends to add new merchandise to product lineup, improving sales revenues through VPI participation and performance.
Reduced operational risks while organizing data to forecast performance trends.
Trained new employees on proper protocols and customer service standards.
Mitigated business risks by working closely with staff members and assessing performance.
Delegated daily tasks to employees, streamlining daily progress and efficiency.
Appraised inventory levels and ordered new merchandise to keep quantities well-stocked.
Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
Trained and guided team members to maintain high productivity and performance metrics.
Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.
Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
Eased team transitions and new employee orientation through effective training and development.
Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
Supervised daily operations of multi-million dollar operation.
Assisted in recruiting, hiring and training of team members.
Walmart - Asset Protection Manager City, STATE, 12/2014 - 11/2015
Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
Controlled reduction of loss inventory by protecting company assets.
Coordinated with legal team to draft contracts and legal documents.
Built cross-functional relationships with business partners to reduce losses.
Reduced shrink through thorough training of loss prevention staff and meticulous reviews of company documents.
Wrote reports for internal and external crime, burglary or theft.
Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
Collaborated with law enforcement to report crime and suspicious activity.
Supervised surveillance, detection and criminal processing related to theft and criminal cases.
Collaborated with law enforcement in investigating and solving theft and fraud cases.
Performed thorough cash audits and deposit investigations.
Monitored paperwork procedures to prevent error-related losses.
Sam's Club - Operations Manager City, STATE, 09/2003 - 12/2013
Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
Devised processes to boost long-term business success and increase profit levels.
Advanced productivity KPIs by leading trainings on procedures and safety practices.
Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
Set, enforced and optimized internal policies to maintain responsiveness to demands.
Identified and resolved unauthorized, unsafe or ineffective practices.
Reviewed shift reports to understand current numbers and trends.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
Investigated and resolved departmental non-conformances.
Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Managed daily operations of organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
Coordinated leadership workshops to educate team members on best practices to optimize productivity.
Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Appraised inventory levels and ordered new merchandise to keep quantities well-stocked.
Promoted positive customer experience through day-to-day supervision and management of facility.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Directed strategic workforce planning, performance management, and benefits administration.
Assisted in recruiting, hiring and training of team members.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Eased team transitions and new employee orientation through effective training and development.
Mitigated business risks by working closely with staff members and assessing performance.
Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
Interacted well with customers to build connections and nurture relationships.
Trained new employees on proper protocols and customer service standards.
Reported issues to higher management with great detail.
Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
Trained and guided team members to maintain high productivity and performance metrics.
Reduced operational risks while organizing data to forecast performance trends.
Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
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