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Stock Clerk Resume Example

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STOCK CLERK
Professional Summary

Focused Stocker considered a team player and reliable employee. Customer service-oriented and committed to quality assurance. Pursuing a role where hard work and dedication will be highly valued.

Punctual Delivery Driver possessing current Class C CDL and clean driving record. Safety-conscious and proactive in inspecting and maintaining vehicles. Focused on maintaining accurate delivery records, recording tracking information and completing driver logs.

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue.

Food Team Member with experience preparing and serving food while maintaining superior quality service in clean, safe atmosphere. Consistently completed daily food preparation and kitchen tasks to help maintain quality in customer-focused setting. Successfully adapted to changing customer volume levels with sense of urgency while promoting proper food handling, safety and sanitation standards.

Work History
Company Name- Customer Satisfaction Representative
City, State04/2020 - Current
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Maintained up-to-date knowledge of product and service changes.
  • Recommended auto parts to customers, thoroughly explaining details.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Company Name- Driver Helper
City, State11/2020 - 12/2020
  • Prevented damage to packages and products by correctly securing loads.
  • Used proper safety techniques and gear such as lifting straps to move items off truck.
  • Assisted driver with product or package deliveries to residential and commercial locations.
  • Displayed very good communication and customer service skills.
  • Arranged packages on truck to achieve best use of storage space and to minimize damage.
  • Followed workplace and on-truck safety guidelines and regulations to prevent accidents and mishaps.
  • Exhibited good attendance, work habits and willingness to learn job functions.
  • Loaded products or packages onto trucks and organized items according to preset sorting procedures.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Moved furniture and boxes using utility dolly and truck ramp.
Company Name- Stock Clerk
City, State05/2020 - 11/2020
  • Stocked merchandise each hour, clearly labeling items, arranging according to size or color and preparing attractive displays.
  • Removed all debris and packaging from boxes and separated for recycling or disposal.
  • Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Maintained effective team member communication.
  • Maintained fitness in order to move merchandise efficiently and safely.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Organized warehouse and stockroom areas.
Company Name- Delivery Driver
City, State04/2017 - 04/2020
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
  • Performed basic housekeeping tasks at restaurant by washing dishes, sweeping floors and properly disposing of trash.
  • Planned efficient routes to deliver multiple orders per trip and achieve strong performance ratings.
  • Supported sales efforts by suggestively selling additional food items to increase check average when taking order.
  • Demonstrated excellent customer service through positive and professional interaction with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
  • Handled money with high accuracy, including issuing processing payments, issuing receipts and maintaining control of submitted cash.
  • Presented customers with bills and receipts to collect payment for items delivered.
  • Kept delivery vehicle clean and neat to maintain company's professional reputation.
  • Secured food to prevent loss and maintain freshness during transport.
  • Processed payments by accepting cash, checks and credit and debit card payments.
  • Promoted pizza products by distributing door hangers, coupons and promotional materials to customers on delivery route.
Company Name- Team Member
City, State05/2016 - 04/2017
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Instructed junior team members on protocols and procedures of each station to maximize contributions.
  • Learned all required tasks quickly to maximize performance.
  • Developed strong cooperative relationships with coworkers and managers.
  • Sought out ways to go above and beyond job requirements.
  • Maintained productive, efficient approach to all tasks.
  • Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging food products.
  • Contributed to team success by completing jobs quickly and accurately.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
  • Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
Skills
  • Cleaning procedures
  • Warehousing Functions
  • Safety processes and procedures
  • Safe drive training
  • Order Picking and Processing
  • GPS and Route Planning
  • Sales
  • Problem solving strength
  • Product promotions
  • Customer service
  • Stocking and replenishing
  • Safe food handling
  • Menu memorization
Education
Lassen High School05/2017High School Diploma
Lassen Community CollegeNo Degree: Psychology
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Resume Strength
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Resume Overview

School Attended

  • Lassen High School
  • Lassen Community College

Job Titles Held:

  • Customer Satisfaction Representative
  • Driver Helper
  • Stock Clerk
  • Delivery Driver
  • Team Member

Degrees

  • High School Diploma
    No Degree : Psychology

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