Stock Associate resume example with 14+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Dynamic Produce Clerk with strong stock management and merchandising skills. Proven in helping customers and multitasking in physically demanding environments. Highly experienced in fact-paced settings.
Responsible stock and order management professional attentive to details. Highly accurate in recordkeeping, transportation and customer service areas. Identifies and resolves problems without delay to maintain order. Expert with digital recordkeeping.
Skills
Skilled in [Type of Equipment]
Safety methods
Product displays
Merchandise stocking
Stockroom procedures
Inventory tracking
Loading and unloading
Price negotiation
Adaptive team player
Shipping oversight
Heavy lifting
Inventory replenishment
Store planning and display design
Mentoring and training
Boxing and labeling
Dependable and reliable
Experience
08/2018 to CurrentStock Associate Guess?, Inc. | Downey, CA,
Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
Assessed floor displays to restock merchandise.
Assisted customers with product, promotion and policy information.
Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
Communicated with customers to answer questions.
Updated pricing and sales signs to promote merchandise.
Loaded and unloaded delivery vehicles to maintain inventory.
Followed instructions to properly arrange merchandise items.
04/2013 to 11/2018Cashier Team LeadCargo Largo | Independence, MO,
Assisted with training new cashiers and customer service team members to increase speed of onboarding.
Processed payments for customers quickly and accurately to exceed productivity standards.
Scanned, priced and bagged customer groceries quickly to keep lines moving.
Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
Inventoried stock and placed new orders to maintain supplies for expected demand.
Answered customer questions, provided store information and directed customers to designated store areas.
Directed cleaning, trash removal and sanitation procedures to keep aisles and register area organized.
Performed merchandising and signage updates during weekly and seasonal promotional changes.
Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
Tracked company inventories, moved excess stock and arranged products to improve sales.
Trained new team members in cash register operation, stock procedures and customer services.
Processed refunds for worn, damaged and broken merchandise.
03/2010 to 02/2016Management TraineeJohn H. Meyers & Son | Camp Hill, PA,
Resolved customer issues efficiently to build loyalty.
Assumed responsibilities of store manager during supervisor's absence.
Communicated status of assigned responsibilities to management.
Resolved client issues by delivering excellent customer service and maintaining positive attitude.
Balanced cash drawer daily and performed opening and closing duties.
Responded to advanced issues with professional and relationship-focused approach.
Met with customers to discuss options for selection of products and services.
Tracked, recorded and reported customer satisfaction data for each shift.
Collaborated with management on marketing strategies to increase sales and gross profit.
Collaborated with manager to compile standardized policy to maintain compliance with company guidelines and regulatory requirements.
Examined merchandise to correctly price and display products.
Assisted sales personnel with prospecting, acquiring or retaining business.
Supported and mentored recruiters to achieve sales goals while exceeding sales targets.
05/2007 to 06/2011Front Desk ClerkPch Hotels And Resorts | Montgomery, AL,
Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
Maintained clean and presentable reception area to maintain professional business reputation.
Processed payments, issued bills and kept drawers accurate to meet financial targets.
Handled payment processing and provided customers with receipts and proper bills and change.
Met needs of walk-in customers by staying up-to-date on room availability and current promotions.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Managed customer complaints and rectified issues to complete satisfaction.
Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
Reviewed account information and individual customer charges to produce correct bills.
Welcomed large volume of guests and improved overall customer service.
Received incoming calls and coordinated with staff to fulfill customer requests.
Made guest and group reservations, processing check-ins and check-outs for customers.
Investigated and independently resolved customer complaints to boost satisfaction.
Cultivated professional relationships with guests, improving customer retention through coordinated service.
Responded to inquiries and room requests made online, by phone and via email.
Conducted transactions, confirming patient information and processing according to standard protocol.
Arranged special accommodations for guests to enhance visitor experiences.
Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.
Monitored reservations to track incoming parties and special events.
Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
Promoted long-term loyalty by delivering professional, knowledgeable support to meet every need.
Maintained important files, running reports and delivering updates on occupancy and revenue.
Worked with housekeeping and maintenance staff to address and resolve building and room issues.
Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
Showed off dining areas, pool, spa and fitness center to prospective and current guests.
Posted room charges for food, liquor and telephone calls based on individual customer actions.
Input customer data into reservation systems and updated to reflect room changes.
Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
Helped patrons find entertainment and sporting events, making reservations and enhancing customer experience.
Education and Training
Expected in 05/2004High School Diploma | Peach County High School, Fort Valley, GAGPA:
Expected in | Business Administration And ManagementFort Valley State University, Fort Valley, GAGPA:
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