Proficient in adhering to company policies and procedures while pricing merchandising to achieve business objectives. Successful at performing audits on sales, refunds and disbursements with accuracy. Methodical and focused professional skilled in performing price tag replacements and updates.
Productive Produce Clerk versed in receiving stock, unpacking items and checking for damage. Courteous and attentive team player commended for prompt response to directives.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Number-savvy Research Analyst with exceptional gifts in mathematics and statistics. Committed to providing timely feedback to project managers and consistently meeting deadlines. Goal-oriented and adept at identifying client needs and establishing procedures in compliance with standards.
Quality-driven production leader with proven success in organizing workflows and coordinating resources to meet challenging goals. Industrious professional and resourceful problem-solver with persistent approach to tackling operational concerns. Good decision-making and team-building abilities with open and clear communication style.
Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Skills
Warehouse Coordination and Support
Quick Learner
Safety Procedures
Stocking and Replenishing
Verbal and Written Communication
Organization and Categorization
Attention to Detail
Quality Control
Time Management
Safety Methods
Inventory Management and Planning
Microsoft Office
Customer Service
Product Inspection
Staff Training
Goal Setting and Prioritization
Product Signage and Labeling
Cash Register Operations
Data Entry
Teamwork and Collaboration
Reports and Spreadsheets Generation
Regulatory Compliance
Product Displays
Motivated Team Player
Payment Processing
Merchandise Requisition
Product Sales and Promotion
Inventory Recordkeeping
Recordkeeping and Documentation
Decision Making
Cleaning and Sanitizing
Problem-Solving
Order Fulfillment
Product Packaging
Merchandise Stocking
Merchandising and Display
Data Processing
Critical Thinking
Education and Training
University of PhoenixTempe, AZExpected in 09/2019 ā āBachelor of Science:Business - GPA:
University of PhoenixTempe, AZExpected in 09/2019 ā āUndergraduate :Business Management - GPA:
Quaker Digital Academy New Philadelphia, OH, Expected in 08/2009 ā āHigh School Diploma: - GPA:
Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
Identified and quickly handled spill clean-up.
Followed instructions to properly arrange merchandise items.
Communicated with customers to answer questions.
Checked delivered merchandise and order information to verify shipment accuracy.
Loaded and unloaded delivery vehicles to maintain inventory.
Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
Assisted customers with product, promotion and policy information.
Replenished inventory with focus on addressing customer needs.
Greeted customers and retrieved requested products to drive satisfaction.
Maintained neat, safe and orderly workspace to prevent accidents and injuries.
Assisted customers by locating items and loading heavy purchases in vehicles.
Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
Palletized merchandise for easy movement to sales floor locations.
Faced products on shelves and displays to meet company policies.
Stocked shelves with new merchandise and checked for outdated or damaged items.
Michael Kors - Assistant Manager Richmond, VA, 01/2020 - 09/2021
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Delegated daily tasks to team members to optimize group productivity.
Directed and led employees, supervising activities to drive productivity and efficiency.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Completed inventory audits to identify losses and project demand.
Led employee performance evaluations and rewarded top performers to retain quality personnel.
Enforced company policies and procedures to strengthen operational standards across departments.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Organized schedules, workflows and shift coverage to meet expected business demands.
Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
Oversaw workforce schedules and allocated resources in collaboration with managers in order to achieve project goals.
Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
Delegated work to staff, setting priorities and goals.
Oversaw sales and marketing operations while developing strategic partnerships.
Expanded global footprint by building launch plans into international locations.
Assessed current office procedures and implemented improvements, boosting productivity.
Reduced process gaps, effectively managing and training employees on best practices to ensure optimal productivity.
Coordinated work of employees by offering clear direction and motivational leadership.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports.
Coordinated maintenance on physical condition of warehouse and equipment, routinely assessing each for needed repairs, updates or replacements.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Interacted with prospects and customers at various events, including trade shows, seminars and workshops.
Maximized warehouse efficiency by dispatching crews and coordinating optimal daily schedules.
Evaluated store performance and incorporated feedback to implement improvement plans.
Planned and implemented layout enhancements to promote efficiency and maximize space utilization.
Mitigated risk by ensuring regulatory compliance for required licensing.
Supervised associates in completing efficient daily tasks.
Assessed business expenditures and financial trends to implement realistic company budgets.
Led team in professional meeting when needed.
Mitigated learning hurdles and instructed personnel in problem-solving, social skills and decision-making through implementation of learning aids and methods.
Led staff meetings for team to communicate directives.
Met with each associate to establish realistic monthly sales goals.
Spearheaded training initiatives to improve employee performance and bottom-line business results.
Developed team members into supervisors and department managers to promote family-based and performance-oriented culture.
Coordinated extensive planning, development of project milestones and budget for complex contracts.
Enhanced data collection accuracy by preparing, authoring and updating communications and policy memorandums.
Reviewed resources and assets for departmental activities, noting compliance issues with industry standards and regulatory agencies.
Conferred with business leaders to evaluate business needs and implement operational improvements.
Eliminated process discrepancies, implementing continuous improvements for scheduling procedures across multiple client calendars.
Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
Aided senior leadership by meeting with clients to research cases, collect data and interpret information for daily report generation.
Set sales and profit goals and implemented plans to correct performance deficiencies.
Mitigated work flow down time, accurately scheduling enterprise service installation completion.
Handled funds each day in fast-paced environment.
Reviewed employee performance and delivered constructive feedback to improve performance.
Coordinated work schedules and distributed tasks to employees in department.
Drafted manuals and resources to identify services to clients.
Streamlined ordering and Inventory procedures to identify top sellers and reduce over-stock.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Reviewed monthly financial results with partners to identify opportunities to improve profitability.
Oversaw efficient receiving and inventory management to keep stock within optimal levels.
Applied continuous improvement program in daily activities to boost productivity, improve quality and reduce costs.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Identified business issues, creating customized solutions for individual problems.
Directed administrative professional teams and assessed individual progress and efficiency.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Studied existing procedures and policies to offer optimal leadership to employees and operations when standing in for absent managers.
Addressed internal and customer-related issues each day and affected strategic resolutions.
Treated associates with fairness and respect, providing recognition of accomplishments.
Created schedules for associates to keep every shift well-staffed during holidays and busy periods.
Coached staff on strategies to enhance performance and improve customer relations.
Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations.
Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
Recruited and trained new employees to meet job requirements.
Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
Modivcare - Customer Service Manager Oklahoma City, OK, 02/2018 - 09/2019
Upheld quality control policies and procedures to increase customer satisfaction.
Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Delivered continuous training to associates to maximize performance and customer relations skills.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Set clear expectations and helped employees pursue optimal paths for achieving each target.
Assisted customers with making payments or establishing payment plans to bring accounts current.
Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
Assisted staff with resolving complex customer issues and implementing targeted solutions.
Evaluated and authenticated returns, exchanges and voids.
Maintained knowledge of company products and services to promptly resolve complaints and concerns.
Evaluated employee job performance and motivated staff to improve productivity.
Relayed customer feedback to cross-functional teams to improve products and services.
Interviewed, hired and trained staff to meet company objectives.
Troubleshot shortages and overages to support quality control efforts.
Explained benefits, features and recommendations to maximize client retention.
Processed documentation and troubleshot discrepancies to build client rapport.
Led team engagement to assist cross-functional departments and achieve goals.
Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
Executed on-time and under-budget project management to resolve complex issues.
Trained new hires on products and services, best practices and protocols to reduce process gaps.
Rolled out operational improvements and solutions to deliver top-notch customer service.
Mitigated escalated issues to drive customer satisfaction.
Enhanced company-wide procedures and policies to improve employee morale and boost customer satisfaction.
Mitigated regulatory risks by leading and developing sales analysis team protocol and compliance initiatives.
Audited customer account information to identify issues and develop solutions.
Assessed departmental operations to determine areas for improvement and support.
Improved customer service wait times to mitigate complaints.
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