Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Career Overview
To secure a position with a reputable company that will allow me to utilize my skills and abilities with an opportunity for advancement.
Core Strengths
  • Strong organizational skills
  • Active listening skills
  • Energetic work attitude
  • Large cash/check deposits expert
  • Telecommunication skills
  • Opening/closing procedures
  • Safety-oriented
  • Multi-tasker
  • Results-oriented
  • Customer-service focused
  • Determined
  • Basic math skills
  • Lifts up to 75 pounds
Accomplishments

  • Promoted to Assistant Manager after only 3 months.
  • Mentored over 15 new sales associates.
Work Experience
Stock Associate, 08/2016 to Current
Qurate Retail GroupFayetteville, NC,
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Worked as a team member performing cashier duties, product assistance and cleaning.
  • Expressed appreciation and invited customers to return to the store.
  • Unloaded truck, assigned to a particular area to stock items from truck.
  • Assisted customers in finding out-of-stock items.
  • Stocked and rotated inventory regularly.
  • Organized the store by returning all merchandise to its proper place.
  • Replenished merchandise shelves with items from the stockroom.
Customer Service Representative, 04/2016 to 09/2016
Great American Insurance GroupMidlothian, IL,
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Prevented store losses using awareness, attention to detail and integrity.
  • Worked as a team member performing cashier duties, product assistance and cleaning.
  • Expressed appreciation and invited customers to return to the store.
  • Assisted customers with store and product complaints.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
  • Processed merchandise returns and exchanges.
Assistant Manager, 04/2013 to 02/2016
Domino'sTempe, AZ,
  • Served as mentor to junior team members.
  • Assessed customer needs and responded to questions.
  • Cleaned and straightened work area.
  • Issued receipts for purchases and gifts.
  • Bagged merchandise by following standard procedures.
  • Organized register supplies.
  • Unboxed new merchandise.
  • Rotated stock to maintain freshness.
  • Operated cash register with proficiency.
  • Worked overtime shifts during busy periods.
  • Reorganized the sales floor to meet company demands.
  • Determined staff promotions and demotions, and terminated employees when necessary.
  • Addressed and corrected sales staff communication issues in a tactful and effective manner.
  • Handled large deposits.
Technical Support Representative, 07/2008 to 04/2013
Lg ElectronicsLos Angeles, CA,
  • Took inbound calls for Sprint customers.
  • Provided support for customers facing challenges with our company's products or services.
  • Troubleshoot, investigated and resolved customer's questions to maintain customer satisfaction and retention.
  • Checked to ensure that appropriate changes were made to resolve customers' problems.
  • Referred unresolved customer grievances to designated departments for further assistance.
  • Displayed courtesy and strong interpersonal skills with all customer interactions.
  • Maintained composure and patience in face of difficult customer situations.
  • Support customers with online billing and account issues.
  • Informed customers about issue resolution progress.
  • Supported customers having data connectivity issues.
  • Assisted customers with technical issues via email, live chat and telephone.
  • Researched, resolved and followed up on customer issues.
  • Handled a large volume of phone calls, chat and emails.
  • Maintained a calm, professional demeanor when faced with high demand, high volume workloads.
  • Identified opportunities to upsell product and services.
Sales Agent, 08/2007 to 08/2008
Welk Resort GroupTruckee, CA,
  • Discussed different medications with customers to assist in making an educated purchase.
  • Counted cash drawer and dropped off deposits when needed.
  • Answered questions regarding the store and its merchandise.
  • Computed sales prices, totaled purchases and received and processed cash or credit payments.
Sales Agent, 05/2006 to 07/2008
Welk Resort GroupVail, CO,
  • Organized items in visually appealing manner.
  • Answered incoming telephone calls with professional and knowledgeable responses.
  • Provided expert product and service information.
  • Maintained up-to-date knowledge of customer buying habits.
  • Provided new and existing customers with all information needed to make an educated purchasing decision.
  • Made daily quota for all sales of wireless products and accessories.
  • Assisted with opening and closing the store.
  • Counted down money at the end of shift as well as dropped off deposits.
  • Managed staff, prepared work schedules and assigned specific duties.
Educational Background
Issuing Institution Location Qualification Course of Study: , Expected in
Woodlawn High School - Shreveport, LA
GPA:
High School Diploma: , Expected in
- ,
GPA:
General High School Curriculum
Skills
  • Cash handling
  • Able to lift 50 pounds
  • Shipping and receiving 
  • Professional and friendly
  • Careful and active listener
  • Multi-tasking

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Resume Overview

School Attended

  • Woodlawn High School

Job Titles Held:

  • Stock Associate
  • Customer Service Representative
  • Assistant Manager
  • Technical Support Representative
  • Sales Agent
  • Sales Agent

Degrees

  • Issuing Institution Location Qualification Course of Study
  • High School Diploma

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