Jessica Claire
- Montgomery Street, San Francisco, CA 94105
- (555) 432-1000
- resumesample@example.com
Career Overview
To secure a position with a reputable company that will allow me to utilize my skills and abilities with an opportunity for advancement.
Core Strengths
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Accomplishments
- Promoted to Assistant Manager after only 3 months.
- Mentored over 15 new sales associates.
Work Experience
Stock Associate, 08/2016 to Current
Qurate Retail Group – Fayetteville, NC,
Qurate Retail Group – Fayetteville, NC,
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Worked as a team member performing cashier duties, product assistance and cleaning.
- Expressed appreciation and invited customers to return to the store.
- Unloaded truck, assigned to a particular area to stock items from truck.
- Assisted customers in finding out-of-stock items.
- Stocked and rotated inventory regularly.
- Organized the store by returning all merchandise to its proper place.
- Replenished merchandise shelves with items from the stockroom.
Customer Service Representative, 04/2016 to 09/2016
Great American Insurance Group – Midlothian, IL,
Great American Insurance Group – Midlothian, IL,
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Prevented store losses using awareness, attention to detail and integrity.
- Worked as a team member performing cashier duties, product assistance and cleaning.
- Expressed appreciation and invited customers to return to the store.
- Assisted customers with store and product complaints.
- Guaranteed positive customer experiences and resolved all customer complaints.
- Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
- Recommended, selected and helped locate merchandise based on customer needs and desires.
- Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
- Processed merchandise returns and exchanges.
Assistant Manager, 04/2013 to 02/2016
Domino's – Tempe, AZ,
Domino's – Tempe, AZ,
- Served as mentor to junior team members.
- Assessed customer needs and responded to questions.
- Cleaned and straightened work area.
- Issued receipts for purchases and gifts.
- Bagged merchandise by following standard procedures.
- Organized register supplies.
- Unboxed new merchandise.
- Rotated stock to maintain freshness.
- Operated cash register with proficiency.
- Worked overtime shifts during busy periods.
- Reorganized the sales floor to meet company demands.
- Determined staff promotions and demotions, and terminated employees when necessary.
- Addressed and corrected sales staff communication issues in a tactful and effective manner.
- Handled large deposits.
Technical Support Representative, 07/2008 to 04/2013
Lg Electronics – Los Angeles, CA,
Lg Electronics – Los Angeles, CA,
- Took inbound calls for Sprint customers.
- Provided support for customers facing challenges with our company's products or services.
- Troubleshoot, investigated and resolved customer's questions to maintain customer satisfaction and retention.
- Checked to ensure that appropriate changes were made to resolve customers' problems.
- Referred unresolved customer grievances to designated departments for further assistance.
- Displayed courtesy and strong interpersonal skills with all customer interactions.
- Maintained composure and patience in face of difficult customer situations.
- Support customers with online billing and account issues.
- Informed customers about issue resolution progress.
- Supported customers having data connectivity issues.
- Assisted customers with technical issues via email, live chat and telephone.
- Researched, resolved and followed up on customer issues.
- Handled a large volume of phone calls, chat and emails.
- Maintained a calm, professional demeanor when faced with high demand, high volume workloads.
- Identified opportunities to upsell product and services.
Sales Agent, 08/2007 to 08/2008
Welk Resort Group – Truckee, CA,
Welk Resort Group – Truckee, CA,
- Discussed different medications with customers to assist in making an educated purchase.
- Counted cash drawer and dropped off deposits when needed.
- Answered questions regarding the store and its merchandise.
- Computed sales prices, totaled purchases and received and processed cash or credit payments.
Sales Agent, 05/2006 to 07/2008
Welk Resort Group – Vail, CO,
Welk Resort Group – Vail, CO,
- Organized items in visually appealing manner.
- Answered incoming telephone calls with professional and knowledgeable responses.
- Provided expert product and service information.
- Maintained up-to-date knowledge of customer buying habits.
- Provided new and existing customers with all information needed to make an educated purchasing decision.
- Made daily quota for all sales of wireless products and accessories.
- Assisted with opening and closing the store.
- Counted down money at the end of shift as well as dropped off deposits.
- Managed staff, prepared work schedules and assigned specific duties.
Educational Background
Issuing Institution
Location
Qualification
Course of Study: , Expected in
Woodlawn High School - Shreveport, LA
Woodlawn High School - Shreveport, LA
High School Diploma: , Expected in
General High School Curriculum
General High School Curriculum
Skills
- Cash handling
- Able to lift 50 pounds
- Shipping and receiving
- Professional and friendly
- Careful and active listener
- Multi-tasking
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Resume Overview
School Attended
- Woodlawn High School
Job Titles Held:
- Stock Associate
- Customer Service Representative
- Assistant Manager
- Technical Support Representative
- Sales Agent
- Sales Agent
Degrees
- Issuing Institution Location Qualification Course of Study
- High School Diploma
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