LiveCareer-Resume

stay at home mother resume example with 8+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Maintain efficient program operations by applying strong document management and resource coordination skills to day-to-day needs. Conscientiously address any need and resolve concerns to promote efficiency and maximize service outreach. Proven relationship-building and planning abilities. Experienced in working with automatic call distribution and electronic dispatch systems to handle emergency and non-emergency calls. Familiar with determining type and extent of emergencies along with location of incident and other related information. Knowledgeable about local streets, geography and demographics of Grenada, MS. Driven team player with a demonstrated record of success in work with people during life-threatening, dangerous and other tough situations. Proficient in emergency dispatching procedures and requirements. Adept at being a calm force for callers while gathering details police and other first responders need to help resolve situations. Skilled in reading maps, understanding location details and providing relevant updates to people in the field. Personable and dedicated Customer Service Representative with extensive experience in the finance industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Interdisciplinary teamwork
  • Document management
  • Quality improvements.
  • Relationship management
  • Data management
  • Customer service
  • Conflict resolution
  • Team building
  • Friendly, positive attitude
  • Collaboration
  • Computer skills
  • Communication
  • Organization
  • Police department procedures
  • Basic life support knowledge
  • Map reading abilities
  • Critical thinker
  • Decision-making
  • People skills
  • Multitasking
  • Credit card payment processing
Experience
08/2013 to Current Stay at Home Mother Holiday Retirement | Yorktown, VA,
  • Participated in hands-on learning activities with children, including painting and drawing.
  • Encouraged safe, positive behavior by redirecting children to take positive action.
  • Washed and put away dishes and wiped down counters after meals and snacks.
  • Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
  • Followed routines to foster stability and structure in children's lives.
  • Engaged children with games and puzzles to promote mental development and enjoyment.
  • Helped children complete homework and special assignments daily to support academic performance.
  • Assisted with clothing selection, dressing and shoe tying.
  • Cooked nutritious meals to promote healthy diet and nutrition.
  • Administered medication and minor first aid to sick and injured children.
  • Provided safe transportation to and from activities and events.
  • Taught children safe behavior when crossing street and to avoid contact with unsafe objects.
  • Maintained accurate daily records of children's individual activities, behaviors, meals and naps.
  • Planned excursions to enhance physical abilities and expose children to stimulating, educational activities.
  • Scheduled appointments for doctor, dentist or haircut services.
  • Coordinated after-school activities and transportation for practices and events.
10/2016 to 03/2017 Waitress Cigna | Philadelphia, PA,
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Increased sales of high margin menu items through effective upselling.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Cleared table and bussed dishes to allow for quick setups.
  • Set up dining room to meet hospitality and service standards.
07/2016 to 10/2016 911 Dispatcher EOC | City, STATE,
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Used radio, telephone and computer system to update first responders with new information.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Assisted departments with special requests for assistance and BOLOs.
  • Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
  • Dispatched police officers and emergency personnel to calls for service.
  • Entered information on computerized systems to verify locations and notify nearest responders.
03/2015 to 05/2016 Customer Service Representative Winona Finance | City, STATE,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Made outbound calls to obtain account information.
  • Reviewed account and service histories to identify trends and issues.
Education and Training
Expected in 05/2012 to to High School Diploma | Old Dominion Christian School, Kosciusko, MS, GPA:

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Resume Overview

School Attended

  • Old Dominion Christian School

Job Titles Held:

  • Stay at Home Mother
  • Waitress
  • 911 Dispatcher
  • Customer Service Representative

Degrees

  • High School Diploma

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