Statistical Analyst Sales Assistant resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Two-time "Achievers Under 40" award recipient offering steady and well-earned promotions at a community-minded regional bank with 38 branches in 4 states that has experienced robust growth through a series of well-timed mergers and acquisitions. Solid capabilities in numerous aspects of HR management - including training, leadership, employee retention, and staff recruitment. Understand bottom-line priorities and the importance of customer satisfaction. Harness training subject matter expertise in leadership development. Expert at wielding; the ultimate in poise, professionalism, and integrity when representing an organization. Comfortable using MS Office Suite (Word / Excel / PowerPoint / Outlook / Adobe). Flexible and adaptable leader who easily articulates goals to company staff while diplomatically responding to the unexpected. A true partner whose recommendations on identifying client needs, analyzing business trends, and recommending viable solutions are highly valued by senior managers and key decision-makers to win clients from the competition and prevent siloed practices. Added Value includes: Business Strategy Development & Execution * Research, Program, Training, & Development Public Speaking & High-Impact Presentation Delivery * Team-Building & Leadership Personnel & Strategic Management * Employee Surveys * Statistical Analysis Staff & Employee Training * Documenting, Record-Keeping, & Reporting Organizational & Project Management * Fundraising Initiatives
Highlights
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Accomplishments
Experience
01/2004 to Present
Statistical Analyst / Sales AssistantArvest Bank Corp – , STATE,
Singled out by the Executive Vice-President to step into this newly-created blended role based on Bank's desire to foster existing client loyalty and attract new accounts.
Key Contributions:.
Condensed a self-authored 171-page thesis into succinct material for review by Bank's President & CEO (with accountability for 4 states) towards retention strategies involving front-line associates.
Selected by Sales Coordinator to review and guarantee proper grammar and syntax on internal submissions so that employees can access advice on how other branch personnel have provided solutions in response to various customer challenges.
01/2002 to 01/2004
Preferred Accounts ManagerArvest Bank Corp – , ,
Promoted with the aim of adding high-net-worth households to Bank's existing client base.
Key Contributions:.
Created a proposal outlining the benefits of affluent customers adopting extra services - an initiative that was rolled out to all of Bank's branches at the time in just 1 year.
Introduced and launched a series of newsletters, financial seminars, and social functions to restore confidence and trust amongst clients during the Enron scandal - an event that is now associated with willful corporate fraud and corruption.
01/1998 to 01/2002
Customer & Commercial Service RepresentativeArvest Bank Corp – , ,
Recommended by an Assistant to V.P.
of Operations to join a 20-person team in assisting customers with problem resolution and account inquiries.
Key Contribution:.
For a 1-year period, took on the added role of designated Customer Focus Bank Trainer to equip staff members in recognizing and acting on cross-selling opportunities to Bank's client base.
Jessica, Claire, DMgt.
Education
Expected in 2015
Doctor of Management: University of Maryland University College, Adelphi (MD) - , GPA:
Expected in 2011
: Non-Profit Leadership Oklahoma City University - Oklahoma City, GPA: Non-Profit Leadership
Expected in 2001
Masters of Human Relations: University of Oklahoma, Tulsa (OK) - , GPA:
Expected in 1998
Bachelors of Social Work: Oral Roberts University - , GPA:
Professional Affiliations
North Tulsa Development Council (NTDC), Tulsa (OK) * Program Chair 2008 - present Leadership Tulsa (OK) * Board Member 2007 - 2015 Women's Leadership Counsel (Tulsa Area United Way), Tulsa (OK) * Co-Chair 2011 - 2012 YWCA, Tulsa (OK) * Board Member 2010 - 2014 Tulsa CASA, Tulsa (OK) * Board Member 2008 - 2010 Tulsa Young Professionals (TYPros), Tulsa (OK) * Co-Crew Leader 2008 - 2010 Voted in as a Board Member in 2009 and continue to hold this position today (Leadership Tulsa). Elected to serve a 1-year term as Board Secretary in 2010 (Leadership Tulsa). Personally sought out by the Founder of New Voices to join a 5-person panel that encourages minority contributions on various Boards. Held this role from 2012 to 2015 (Leadership Tulsa). Held a 1-year term as Board Member (2010-2011) and a 3-year term Advisory Board Member (2011-2014) (YWCA). MEMBER IN GOOD STANDING WITH: SHRM (Society for Human Resource Management) 2014 - present Leadership Tulsa 2008 - 2015
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Resume Overview
School Attended
University of Maryland University College, Adelphi (MD)