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Statistical Analyst / Sales Assistant Resume Example

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STATISTICAL ANALYST / SALES ASSISTANT
Summary
Two-time "Achievers Under 40" award recipient offering steady and well-earned promotions at a community-minded regional bank with 38 branches in 4 states that has experienced robust growth through a series of well-timed mergers and acquisitions. Solid capabilities in numerous aspects of HR management - including training, leadership, employee retention, and staff recruitment. Understand bottom-line priorities and the importance of customer satisfaction. Harness training subject matter expertise in leadership development. Expert at wielding; the ultimate in poise, professionalism, and integrity when representing an organization. Comfortable using MS Office Suite (Word / Excel / PowerPoint / Outlook / Adobe). Flexible and adaptable leader who easily articulates goals to company staff while diplomatically responding to the unexpected. A true partner whose recommendations on identifying client needs, analyzing business trends, and recommending viable solutions are highly valued by senior managers and key decision-makers to win clients from the competition and prevent siloed practices. Added Value includes: Business Strategy Development & Execution * Research, Program, Training, & Development Public Speaking & High-Impact Presentation Delivery * Team-Building & Leadership Personnel & Strategic Management * Employee Surveys * Statistical Analysis Staff & Employee Training * Documenting, Record-Keeping, & Reporting Organizational & Project Management * Fundraising Initiatives
Experience
Statistical Analyst / Sales Assistant01/2004 to CurrentCompany NameState
  • Singled out by the Executive Vice-President to step into this newly-created blended role based on Bank's desire to foster existing client loyalty and attract new accounts.
  • Key Contributions:.
  • Condensed a self-authored 171-page thesis into succinct material for review by Bank's President & CEO (with accountability for 4 states) towards retention strategies involving front-line associates.
  • Selected by Sales Coordinator to review and guarantee proper grammar and syntax on internal submissions so that employees can access advice on how other branch personnel have provided solutions in response to various customer challenges.
Preferred Accounts Manager01/2002 to 01/2004Company Name
  • Promoted with the aim of adding high-net-worth households to Bank's existing client base.
  • Key Contributions:.
  • Created a proposal outlining the benefits of affluent customers adopting extra services - an initiative that was rolled out to all of Bank's branches at the time in just 1 year.
  • Introduced and launched a series of newsletters, financial seminars, and social functions to restore confidence and trust amongst clients during the Enron scandal - an event that is now associated with willful corporate fraud and corruption.
Customer & Commercial Service Representative01/1998 to 01/2002Company Name
  • Recommended by an Assistant to V.P.
  • of Operations to join a 20-person team in assisting customers with problem resolution and account inquiries.
  • Key Contribution:.
  • For a 1-year period, took on the added role of designated Customer Focus Bank Trainer to equip staff members in recognizing and acting on cross-selling opportunities to Bank's client base.
  • THAMARA BARTHELUS, MHR, DMgt.
Education
Doctor of Management2015University of Maryland University College, Adelphi (MD)
Non-Profit Leadership2011Oklahoma City UniversityCityNon-Profit Leadership
Masters of Human Relations2001University of Oklahoma, Tulsa (OK)
Bachelors of Social Work1998Oral Roberts University
Professional Affiliations
North Tulsa Development Council (NTDC), Tulsa (OK) * Program Chair 2008 - present Leadership Tulsa (OK) * Board Member 2007 - 2015 Women's Leadership Counsel (Tulsa Area United Way), Tulsa (OK) * Co-Chair 2011 - 2012 YWCA, Tulsa (OK) * Board Member 2010 - 2014 Tulsa CASA, Tulsa (OK) * Board Member 2008 - 2010 Tulsa Young Professionals (TYPros), Tulsa (OK) * Co-Crew Leader 2008 - 2010 Voted in as a Board Member in 2009 and continue to hold this position today (Leadership Tulsa). Elected to serve a 1-year term as Board Secretary in 2010 (Leadership Tulsa). Personally sought out by the Founder of New Voices to join a 5-person panel that encourages minority contributions on various Boards. Held this role from 2012 to 2015 (Leadership Tulsa). Held a 1-year term as Board Member (2010-2011) and a 3-year term Advisory Board Member (2011-2014) (YWCA). MEMBER IN GOOD STANDING WITH: SHRM (Society for Human Resource Management) 2014 - present Leadership Tulsa 2008 - 2015
Skills
benefits, client, clients, financial, Focus, access, newsletters, page, personnel, problem resolution, proposal, selling, Sales, seminars, Trainer
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Resume Overview

School Attended

  • University of Maryland University College, Adelphi (MD)
  • Oklahoma City University
  • University of Oklahoma, Tulsa (OK)
  • Oral Roberts University

Job Titles Held:

  • Statistical Analyst / Sales Assistant
  • Preferred Accounts Manager
  • Customer & Commercial Service Representative

Degrees

  • Doctor of Management 2015
    Non-Profit Leadership 2011
    Masters of Human Relations 2001
    Bachelors of Social Work 1998

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