- Montgomery Street, San Francisco, CA 94105
- Home: (555) 432-1000
- Cell:
- resumesample@example.com
Well versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty.
Customer service
- Adaptive team player
- Calm and level-headed under duress
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- Anticipating guest needs
- Good with people
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State Tested Nursing Assistant, 05/2012 to Current
Guardian Elder Care – Laporte, PA,
- Documented patient intake and dietary requirements and assisted with feeding.
- Collected biological specimens and packaged for laboratory transport to complete important diagnostic tests.
- Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
- Performed light cleaning duties by emptying wastebaskets, sweeping, mopping and sanitizing surfaces.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Examined and addressed lacerations, contusions and other physical symptoms to determine need for further attention.
- Administered personal nursing assistance in pre- and post-operative situations.
- Conducted games and other activities to engage clients and provide mental stimulation and entertainment.
- Collected specimens, monitored vitals and maximized patient comfort.
- Managed supplies and restocked inventory to ensure optimal availability for patient care.
- Provided daily living activities to patients by serving meals, feeding, ambulating and turning over and positioning patients.
- Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
BDC Representative, 01/2020 to 03/2020
Lithia Motors – Sterling, VA,
- Kept abreast of coupons, direct mailings and advertisements related to customer sales inquiries.
- Developed strong understanding of vehicle product knowledge to assist with automotive sales and customer questions.
- Determined customer automotive needs by asking relevant questions and working to develop relationships.
- Maintained electronic customer database to round up repeat business.
- Scheduled vehicle-showing appointments for sales team and provided reminder phone calls to customers.
- Managed website inventory listing with up-to-date vehicle inventory and specifications.
- Monitored and responded to internet sales leads from company website and third party sites within 2 hours.
- Utilized software to record and track various stages of potential customer sales.
- Followed required scripts and guidelines for all inbound and outbound sales calls.
- Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
- Reached out to customers to set up appointments, check on satisfaction and suggest additional offerings.
Teller, 01/2019 to 08/2019
Ballston Spa National Bank – Burnt Hills, NY,
- Adhered to regulatory and company security and audit procedures.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Directed specific questions to appropriate branch personnel.
- Maintained accurate teller drawer using [Technique] to handle all customer bank transactions.
- Managed opening and closing times for main branch.
- Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
- Examined checks for identification and endorsement.
- Processed cash withdrawals.
- Recommended additional products, services and benefits for customers.
- Completed comprehensive tasks by implementing customer service initiatives, audit and restock ATMs and keep records on accounts.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Supplied tellers with coin and currency as needed.
- Delivered prompt, accurate and excellent customer service.
- Managed customer referrals to help financial services team members capitalize on sales changes.
Stna, 09/2011 to 05/2012
Friendship Village Retirement Community – Dayton, OH,
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Collected biological specimens and packaged for laboratory transport to complete important diagnostic tests.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Examined and addressed lacerations, contusions and other physical symptoms to determine need for further attention.
- Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
- Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Documented patient intake and dietary requirements and assisted with feeding.
High School Diploma: , Expected in 06/2012
Glen Este High School - Cincinnati, OH
GPA:
: Nursing, Expected in
Southern State Community College - Hillsboro, OH
GPA:
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