Well versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty.
Skills
Customer service
Adaptive team player
Calm and level-headed under duress
Anticipating guest needs
Good with people
Experience
State Tested Nursing Assistant, 05/2012 to Current Guardian Elder Care – Laporte, PA,
Documented patient intake and dietary requirements and assisted with feeding.
Collected biological specimens and packaged for laboratory transport to complete important diagnostic tests.
Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
Documented information in patient charts and communicated status updates to interdisciplinary care team.
Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
Performed light cleaning duties by emptying wastebaskets, sweeping, mopping and sanitizing surfaces.
Responded to patient alarms and needs-assessment requests to identify course of treatment.
Examined and addressed lacerations, contusions and other physical symptoms to determine need for further attention.
Administered personal nursing assistance in pre- and post-operative situations.
Conducted games and other activities to engage clients and provide mental stimulation and entertainment.
Collected specimens, monitored vitals and maximized patient comfort.
Managed supplies and restocked inventory to ensure optimal availability for patient care.
Provided daily living activities to patients by serving meals, feeding, ambulating and turning over and positioning patients.
Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
BDC Representative, 01/2020 to 03/2020 Lithia Motors – Sterling, VA,
Kept abreast of coupons, direct mailings and advertisements related to customer sales inquiries.
Developed strong understanding of vehicle product knowledge to assist with automotive sales and customer questions.
Determined customer automotive needs by asking relevant questions and working to develop relationships.
Maintained electronic customer database to round up repeat business.
Scheduled vehicle-showing appointments for sales team and provided reminder phone calls to customers.
Managed website inventory listing with up-to-date vehicle inventory and specifications.
Monitored and responded to internet sales leads from company website and third party sites within 2 hours.
Utilized software to record and track various stages of potential customer sales.
Followed required scripts and guidelines for all inbound and outbound sales calls.
Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
Reached out to customers to set up appointments, check on satisfaction and suggest additional offerings.
Teller, 01/2019 to 08/2019 Ballston Spa National Bank – Burnt Hills, NY,
Adhered to regulatory and company security and audit procedures.
Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
Directed specific questions to appropriate branch personnel.
Maintained accurate teller drawer using [Technique] to handle all customer bank transactions.
Managed opening and closing times for main branch.
Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
Examined checks for identification and endorsement.
Processed cash withdrawals.
Recommended additional products, services and benefits for customers.
Completed comprehensive tasks by implementing customer service initiatives, audit and restock ATMs and keep records on accounts.
Balanced daily cash deposits and vault inventory with zero error rate.
Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
Supplied tellers with coin and currency as needed.
Delivered prompt, accurate and excellent customer service.
Managed customer referrals to help financial services team members capitalize on sales changes.
Stna, 09/2011 to 05/2012 Friendship Village Retirement Community – Dayton, OH,
Documented information in patient charts and communicated status updates to interdisciplinary care team.
Collected biological specimens and packaged for laboratory transport to complete important diagnostic tests.
Responded to patient alarms and needs-assessment requests to identify course of treatment.
Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Examined and addressed lacerations, contusions and other physical symptoms to determine need for further attention.
Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
Managed and maintained patient rooms, shared-living areas and nursing stations.
Exhibited compassionate care and communication regarding issues surrounding death and dying.
Documented patient intake and dietary requirements and assisted with feeding.
Education and Training
High School Diploma: , Expected in 06/2012 Glen Este High School - Cincinnati, OH GPA:
: Nursing, Expected in Southern State Community College - Hillsboro, OH GPA:
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