Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Well versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty.

Skills

Customer service

  • Adaptive team player
  • Calm and level-headed under duress
  • Anticipating guest needs
  • Good with people
Experience
State Tested Nursing Assistant, 05/2012 to Current
Guardian Elder CareLaporte, PA,
  • Documented patient intake and dietary requirements and assisted with feeding.
  • Collected biological specimens and packaged for laboratory transport to complete important diagnostic tests.
  • Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
  • Performed light cleaning duties by emptying wastebaskets, sweeping, mopping and sanitizing surfaces.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Examined and addressed lacerations, contusions and other physical symptoms to determine need for further attention.
  • Administered personal nursing assistance in pre- and post-operative situations.
  • Conducted games and other activities to engage clients and provide mental stimulation and entertainment.
  • Collected specimens, monitored vitals and maximized patient comfort.
  • Managed supplies and restocked inventory to ensure optimal availability for patient care.
  • Provided daily living activities to patients by serving meals, feeding, ambulating and turning over and positioning patients.
  • Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
BDC Representative, 01/2020 to 03/2020
Lithia MotorsSterling, VA,
  • Kept abreast of coupons, direct mailings and advertisements related to customer sales inquiries.
  • Developed strong understanding of vehicle product knowledge to assist with automotive sales and customer questions.
  • Determined customer automotive needs by asking relevant questions and working to develop relationships.
  • Maintained electronic customer database to round up repeat business.
  • Scheduled vehicle-showing appointments for sales team and provided reminder phone calls to customers.
  • Managed website inventory listing with up-to-date vehicle inventory and specifications.
  • Monitored and responded to internet sales leads from company website and third party sites within 2 hours.
  • Utilized software to record and track various stages of potential customer sales.
  • Followed required scripts and guidelines for all inbound and outbound sales calls.
  • Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
  • Reached out to customers to set up appointments, check on satisfaction and suggest additional offerings.
Teller, 01/2019 to 08/2019
Ballston Spa National BankBurnt Hills, NY,
  • Adhered to regulatory and company security and audit procedures.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Directed specific questions to appropriate branch personnel.
  • Maintained accurate teller drawer using [Technique] to handle all customer bank transactions.
  • Managed opening and closing times for main branch.
  • Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
  • Examined checks for identification and endorsement.
  • Processed cash withdrawals.
  • Recommended additional products, services and benefits for customers.
  • Completed comprehensive tasks by implementing customer service initiatives, audit and restock ATMs and keep records on accounts.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Supplied tellers with coin and currency as needed.
  • Delivered prompt, accurate and excellent customer service.
  • Managed customer referrals to help financial services team members capitalize on sales changes.
Stna, 09/2011 to 05/2012
Friendship Village Retirement CommunityDayton, OH,
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Collected biological specimens and packaged for laboratory transport to complete important diagnostic tests.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Examined and addressed lacerations, contusions and other physical symptoms to determine need for further attention.
  • Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
  • Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Documented patient intake and dietary requirements and assisted with feeding.
Education and Training
High School Diploma: , Expected in 06/2012
Glen Este High School - Cincinnati, OH
GPA:
: Nursing, Expected in
Southern State Community College - Hillsboro, OH
GPA:

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Resume Overview

School Attended

  • Glen Este High School
  • Southern State Community College

Job Titles Held:

  • State Tested Nursing Assistant
  • BDC Representative
  • Teller
  • Stna

Degrees

  • High School Diploma
  • Some College (No Degree)

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