Starbucks Team Lead resume example with 10 years of experience
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ROFESSIONAL S UMMARY Panera knowledgeable in all aspects of coffee shop operations including impeccable customer service, staff management, supply ordering and creating a warm, welcoming environment. Experienced Barista Lead well versed in superior customer service and motivational techniques. Seeking position with opportunities for advancement.
Barista with management experience accustomed to providing excellent customer service. Experienced shift leader at busy [Type] cafe. Comfortable providing direct service or managing multiple employees.
Reliable Barista quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport.
High-energy restaurant professional with strong money management and food handling abilities. Knowledgeable about drink preparations and skilled at keeping areas clean and well-stocked. Dedicated to maximizing customer satisfaction and brand loyalty by delivering knowledgeable and fast service.
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- Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
- Motivated and led team members to work together to achieve targets.
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
- Identified customer needs and delivered relevant product solutions and promotions.
- Fostered performance-oriented environment focused on promoting team collaboration, personal accountability and long-term business success.
- Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
- Made and served hundreds of café beverages per day with speed, quality and consistency
- Engendered customer loyalty by remembering personal preferences and allergy information
- Trained new team members with positive reinforcement and respectful, encouraging coaching
- Set and achieved goals for professional development, including improving in areas such as paperwork and deposit
- Maintained regular and consistent attendance and punctuality.
- Supported store manager with recruiting, interviewing and hiring baristas.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Performed minor maintenance and repairs on equipment and handled troubleshooting tasks to keep coffee machines operational.
- Engendered customer loyalty by remembering personal preferences and allergy information
- Controlled line and crowd with quick, efficient service
- Assisted staff in building their expertise of coffees, teas and merchandise
- Constantly expanded personal knowledge of coffee styles and varieties
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment
- Prioritized drink requests while managing interruptions
- Cleaned counters, machines, utensils and seating areas daily
- Educated coworkers and customers about new products.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
- Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
- Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
- Made and served hundreds café beverages per day with speed, quality and consistency
- Trained new team members with positive reinforcement and respectful, encouraging coaching
- Maintained regular and consistent attendance and punctuality
- Conducted successful cash audits at the end of each shift
- Controlled line and crowd with quick, efficient service.
Winfrey Academy - Dallas, Texas
High tech Institute - Irving, Texas
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Resume Overview
School Attended
- Winfrey Academy
- High tech Institute
Job Titles Held:
- Assistant General Manager
- Starbucks Team Lead
- Starbucks Team Lead
- Starbucks Manager
- Starbucks Team Lead
Degrees
- GED
- Diploma
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy